Cluttons is seeking an experienced Associate to join our Digital Connectivity team. This senior position will play a pivotal role in delivering strategic estate management services for a key client account, ensuring exceptional service standards and building long-term client relationships.
We are looking for a highly skilled professional with substantial property experience in estate management, strong leadership capabilities, and a proven ability to manage complex portfolios. This is an excellent opportunity for an ambitious individual to take ownership of client delivery, lead a team, and contribute to the growth of our estate management offering.
Responsibilities
Lead the delivery of estate management services in line with client account requirements.
Oversee various transactional matters, and resolve complex management queries/issues.
Act as a senior point of contact for internal and external stakeholders, including landlords and tenants.
Manage and develop a team of Surveyors, providing guidance, support, and mentoring to ensure high performance and professional growth.
Prepare and review summaries for legal documentation, ensuring accuracy and compliance.
Analyse and interpret data using client databases to inform strategic recommendations.
Submit high-quality client reports and recommendations via Cluttons’ client database.
Take ownership of property-related issues and projects, driving solutions and outcomes.
Prepare structured and ad hoc client reports in accordance with client requirements.
Build and maintain strong client relationships, ensuring service excellence and identifying opportunities for added value.
Requirements
Educated to degree level or equivalent professional qualification, preferably including MRICS chartered status.
Extensive experience in estate management, with a track record of managing complex portfolios.
Strong leadership and client management skills, with the ability to influence and build trust.
Proven experience in team management, including mentoring and developing junior colleagues.
Excellent time management and ability to manage multiple priorities effectively.
Advanced proficiency in MS Word, PowerPoint, and Excel, including handling large data sets.
Skilled in drafting formal correspondence and delivering clear, professional communication.
Benefits
Holidays: 27 days – increase in line with length of service to a maximum of 30 days
Private medical insurance
Hybrid working – to give you the flexibility you need
Enhanced auto enrolment pension scheme – to help you save for the future
Life assurance – to protect your loved ones should the worst happen
Interest free season ticket loans
Cycle to work scheme – discounted bicycles
Flu and eye care vouchers – to keep you healthy
Employee Assistance Programme – 24/7 health & wellbeing support
Remote GP app – to give you and your family access to medical experts quickly
Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
Family & wellbeing policy – including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:
Purchasing up to 5 days additional holiday
Discounted gym membership
Discounted dental insurance
Discounted private medical insurance
Discounted critical health insurance and more
We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background – enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for – we will support you with the development you need.
Recruitment agencies
Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.
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