Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for agency partners, ensuring they thrive with our social advertising solutions.
- Company: Join Smartly, a leading AI-powered advertising tech company with a global impact.
- Benefits: Enjoy flexible hybrid work, competitive pay, equity options, and a focus on wellbeing.
- Why this job: Make a real difference in digital advertising while building strong relationships with top brands.
- Qualifications: 5+ years in customer success, advanced social advertising knowledge, and excellent communication skills.
- Other info: Be part of a diverse team that values growth, collaboration, and innovation.
The predicted salary is between 48000 - 84000 £ per year.
As a Senior Agency Customer Success Manager at Smartly, you will…
- Act as the main point of contact for agency activation partners to deliver an exceptional experience, ensure they get the most value out of their social advertising, and foster long-term collaborative relationships
- Be a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for agencies and provide best practices and consultative advice
- Closely partner with Agency Sales to develop and execute a comprehensive agency development strategy to drive awareness and adoption
- Collaborate effectively across functions including Agency Sales, Agency Onboarding, Technical Solutions, Product and Engineering, driving alignment on how functions and resources will fuel growth initiatives
- Partner closely with Onboarding teams on training procedures and developing agency teams on how to effectively use the Smartly platform
- Build and deliver programs to educate agency teams on Smartly solutions
- Build and foster strong relationships with agencies as well as partners like Meta, Snap, TikTok, Pinterest, and Google
- Be the voice of agencies to inform our product roadmap
- Help Smartly build a world-class Agency Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and grow agency businesses, optimize existing processes within the company and actively enhance all Customer Success initiatives
We are looking for you, if you…
- Possess 5+ years of relevant experience in a customer success or similar customer-facing function
- Have advanced knowledge of social advertising (Meta, Pinterest, Snapchat, Tiktok)
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into insights
- Have self-driven, entrepreneurial spirit
- Have strong spoken and written communication skills
- Have the ability to hybrid work in the London Smartly office (3 days a week).
- Are able and willing to travel for quarterly business reviews, conferences and industry events as required.
What we offer you…
At Smartly, we offer a place where you can advance your career. Here, you\’ll find:
-
An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
-
Global Impact: Contribute to a company making a global impact, directly influencing our customers\’ success and business growth.
-
Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
-
Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
-
Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!
Apply Now and Build Your Future with Smartly!
#LI-CD1 #LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
#J-18808-Ljbffr
Senior Agency Customer Success Manager employer: Clutch Canada
Contact Detail:
Clutch Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Agency Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Smartly on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Smartly's platform and recent projects. Show us that you’re not just another candidate but someone who’s genuinely interested in what we do.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've helped customers succeed in the past. We love hearing about real experiences that showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity.
We think you need these skills to ace Senior Agency Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've helped clients achieve their goals and how you can bring that same energy to our team.
Be Clear and Concise: We love a good storyteller, but make sure your application is easy to read. Use clear language and get straight to the point. Highlight your relevant experience and skills without fluff – we want to know what makes you the perfect fit!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we're looking for in a Senior Agency Customer Success Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining the Smartly team!
How to prepare for a job interview at Clutch Canada
✨Know Your Stuff
Make sure you have a solid understanding of the Smartly platform and social advertising trends. Brush up on the latest updates from platforms like Meta, TikTok, and Snapchat. Being able to discuss these in detail will show your expertise and passion for the role.
✨Showcase Your Empathy
As a Senior Agency Customer Success Manager, empathy is key. Prepare examples of how you've successfully built relationships with clients in the past. Highlight your ability to listen and respond to their needs, which is crucial for fostering long-term partnerships.
✨Collaboration is Key
Be ready to discuss how you've worked cross-functionally in previous roles. Think about times when you partnered with sales, onboarding, or technical teams to drive success. This will demonstrate your ability to align with various functions at Smartly.
✨Prepare for Problem-Solving
Expect to be asked about how you approach problem-solving. Have a few scenarios in mind where you identified a challenge and implemented a solution that benefited your clients. This will showcase your results-driven mentality and consultative skills.
