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For Companies At a Glance
- Tasks: Help customers secure their software development with Snyk's innovative platform.
- Company: Join Snyk, a leader in secure AI software development with a supportive culture.
- Benefits: Enjoy flexible hours, generous vacation, health benefits, and work-from-home perks.
- Why this job: Make a real impact by empowering developers to innovate securely in the AI era.
- Qualifications: 5+ years in customer-facing roles with technical expertise and strong communication skills.
- Other info: Inclusive environment that values diversity and offers excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk.
Why this role?
We’re looking for an empathetic, curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk's growing customer base. Snyk is looking for a Senior Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You’ll help customers make change management decisions based on their goals/objectives and data-driven analysis. As the technical point of contact you will become the trusted product advisor for our customers, identifying strategies that unlock business value, and expand product adoption, resulting in increased customer satisfaction and loyalty.
You’ll Spend Your Time:
- Orchestrating a near, mid, and long-term vision and strategy for the overall customer's adoption and realization of value across their Application Security workflows
- Building and fostering trusted relationships with leaders from our customers' engineering and security organizations
- Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk's suite of products
- Mobilizing internal and external resources to remove barriers to adoption
- Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
- Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions
What You’ll Need:
- Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion
- 5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America
- The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
- Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
- To thrive in a collaborative, fast-paced environment and as a part of a results oriented team
We’d be Lucky if You:
- A developer background or any kind of experience with coding
- Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Have a history of problem solving and innovation developing technology programs and working across customer organizations
- Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience
Like the sound of this role, but are not totally sure whether you’re the right person, do apply anyway. We are always looking to network with people interested in working at Snyk.
We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech.
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Senior Technical Success Manager in London employer: Clutch Canada
Contact Detail:
Clutch Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Snyk on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections and showing genuine interest!
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of Developer Security tools like GitHub and Jenkins. Be ready to discuss how you’ve used similar tools in past roles, as this will show you’re not just a fit for the role but also passionate about the tech.
✨Tip Number 3
Practice your storytelling! When you get the chance to interview, share specific examples of how you've helped customers achieve their goals. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Senior Technical Success Manager in London
Some tips for your application 🫡
Show Your Passion for Security: When writing your application, let your enthusiasm for secure software development shine through. We want to see how you connect with our mission of empowering developers to innovate securely in the AI era.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles and technical programs. We’re looking for someone who can engage with both techies and executives, so showcase those skills in your application!
Be Data-Driven: Since this role involves helping customers make data-driven decisions, include examples of how you've used data analysis in past projects. This will show us that you understand the importance of metrics in driving success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Clutch Canada
✨Know Your Stuff
Make sure you brush up on your knowledge of Developer and Application Security tools like GitHub, Jira, and Jenkins. Being able to discuss how these tools integrate into the SDLC will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Build Relationships
Since this role involves fostering trusted relationships with customer leaders, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with technical teams or executives in the past to solve complex problems.
✨Showcase Your Empathy
Snyk values empathy, so be ready to share instances where you've understood a customer's pain points and tailored solutions to meet their needs. This will highlight your ability to connect with clients and advocate for their requirements effectively.
✨Prepare for Challenging Discussions
Given the nature of the role, you might face tough questions or objections during the interview. Think about potential challenges you could encounter and prepare your responses. Show that you can handle difficult conversations with confidence and poise.
