Business Operations Lead (Fraud)

Location: London

Employment Type: Full time

Department: Fraud and Compliance

About Us: We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Role: We are looking for an experienced Business Operations Lead to own and lead Taptap Send’s fraud strategy, ensuring our customers and business remain protected from financial crime and abuse. The ideal candidate is a strategic thinker with hands-on experience in analytics and operations responsible for owning and driving improvements to a key metric. We’re looking for someone with a background in fast-moving startups, with bonus points for fintech and fraud experience.

You will develop and execute fraud prevention frameworks, optimize risk detection models, and collaborate with cross-functional teams to continuously improve our fraud defenses while minimizing friction for legitimate users. This role will play a critical part in driving growth while ensuring Taptap Send remains a trusted and secure platform.

Responsibilities:

• Develop and implement a comprehensive fraud prevention strategy to detect, mitigate, and prevent fraudulent activities, balancing security with a seamless user experience.
• Leverage data analytics to enhance fraud detection, transaction monitoring, and identity verification processes.
• Collaborate with compliance, product, and engineering teams to ensure fraud controls align with regulatory requirements and user experience expectations.
• Lead and scale fraud operations with tools, automation and data-driven insights to combat emerging fraud patterns effectively.
• Stay ahead of evolving fraud tactics and regulatory trends, working with industry partners to strengthen the company’s anti-fraud capabilities.
• Develop and grow the fraud team as we scale to new users, geographies and products.

Requirements:

• 8+ years of experience owning outcomes in an analytics and operations-intensive function (ideally fraud but not strictly necessary).
• Proven track record of building and scaling fraud prevention or similar programs in high-growth environments.
• Hands-on experience with analytics, machine learning models, and automation tools.
• Strong background in data-driven decision-making, with proficiency in SQL strongly preferred.
• Bonus points for fintech experience.

Personal Attributes:

• High ownership and ability to operate in a fast-paced, high-accountability environment.
• Seeks out opportunities to unlock value by working harder and going further than others might.
• Recognizes challenges, accepts them as reality, and proactively proposes solutions.
• Willingness to travel periodically to meet with key stakeholders.
• Outgoing - you love speaking to people and enjoy building meaningful relationships.
• Execution Oriented - we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation.
• Mission Oriented - you are passionate about working for a net positive organisation / tech for good.
• Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment.
• Driven - you thrive in a fast-paced, target oriented company.

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.