Opportunity for experienced 1st/2nd/3rd Line IT Support Engineer
Location: Winchester
Salary: £30,000 - £40,000/annum
Job Summary
We are seeking a dedicated 1st, 2nd and 3rd Line IT Support Engineer. This support role will be responsible for a supporting & maintaining the daily operation of our digital networks and assets (VOIP telephony - 3CX, mobile phones (Knox MDM), copiers, printers, workstations, servers, and software etc.) and provide 1st , 2nd and 3rd Line support to staff using our alerting systems (Netwrix, PRTG, Watchguard, etc). The role will also involve investigating, design, trial, and implementation of new technologies for efficiency, performance and outcomes that benefit both people and the business.
Responsibilities
- Key Responsibilities - IT Operations
- Provides day-to-day IT support to staff, including troubleshooting hardware, software, and connectivity issues across White and Companies estate.
- Manages user accounts, permissions, mail and group policies within our Hybrid Microsoft environment ( Active Directory, 365 Entra, 365 Exchange etc.)
- Manage & Support the IT infrastructure including servers (physical & virtual), storage, networking, and cloud services.(Hyper-V, QNAP, NAKIVO, WASABI)
- Performs regular system updates, patch management, and data bac...
IT 1st/2nd/3rd Line Support Engineer in Winchester employer: Cluett Reeve
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