At a Glance
- Tasks: Support residents in temporary accommodation and manage complex housing cases.
- Company: Dynamic organisation focused on community wellbeing and tenant support.
- Benefits: Competitive hourly rate, meaningful work, and the chance to make a real difference.
- Other info: Opportunity to work independently and collaboratively in a supportive environment.
- Why this job: Help people thrive in their homes and strengthen communities.
- Qualifications: Experience in housing services and strong communication skills.
The predicted salary is between 19.2 - 19.2 £ per hour.
Help people sustain tenancies. Help communities thrive. Make a practical difference to people living in temporary accommodation. In this Housing Officer role, you'll manage complex housing cases, offer support and advice, and deliver effective tenancy management – helping residents sustain their tenancies and building strong, cohesive communities.
What you'll do:
- Manage housing and complex tenancy cases within temporary accommodation.
- Investigate and resolve rent arrears, nuisance and anti-social behaviour through negotiation and, where necessary, enforcement of tenancy or lease conditions.
- Represent the organisation in court, progress cases effectively and keep relevant stakeholders informed of progress and outcomes.
- Work with internal teams and external partners to help residents achieve successful, sustained tenancies.
- Carry out home visits, new tenancy visits, property inspections and viewings, reporting repairs, maintenance and health and safety concerns.
- Work with partners to keep neighbourhoods clean, tidy, well maintained and safe for residents and visitors.
What you'll bring:
- Experience delivering outstanding, customer-focused services in a housing-related field.
- Excellent written and verbal communication skills, with the ability to adapt your approach to different audiences.
- A positive, non-judgemental approach to difficult situations.
- The ability to work independently and collaboratively as part of a team.
- The ability to balance competing priorities and think clearly under pressure.
- Pride in improving neighbourhoods and a commitment to doing a good job.
- A full valid driving licence or suitable means of travelling around the local area.
Ready to make a difference? Apply now to bring your housing experience and customer-focused approach to a role that supports residents and strengthens communities.
Housing Officer in Southampton employer: Cluett Reeve
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