Aftersales Administrator

Aftersales Administrator

Location - Park Gate

Salary - from £30,000/annum (salary dependent on experience)

Hours: Fully office based - Monday to Thursday 8:00am-5:30pm and Friday 8:00am-3:00pm

Are you a strong administrator/coordinator who can work autonomously and as part of a team?

Do you have excellent attention to detail and strong organisational skills?

Our client is seeking an Aftersales Administrator to support their team to ensure a premium level service for their clients.

The role would suit someone who has technical knowledge and strong administrative, logistics and order processing experience.

Benefits

• Private pension
• Life Insurance
• 25 days holidays plus bank holidays

Responsibilities

Aftersales & Technical Administration

• Log, track, and maintain incoming support, warranty, and spare-parts requests to ensure service levels are consistently met.
• Prepare accurate quotations, costings, and invoices for parts relating to warranty service and spare packages.
• Develop strong relationships with all departments to proactively gather information to support the Aftersales Engineer and follow through from enquiry to completion.
• Consistently maintain ERP and CRM systems and update accurately with the support of the procurement team.
• Coordinate shipping, delivery, and customs documentation for parts and equipment.
• Assist in producing post-visit reports, documentation packs, and follow-up recommendations.

Client Communication & Coordination

• Work closely with the Client Experience Coordinator to ensure clients receive clear, consistent, and timely updates ensuring they feel fully informed and cared for at every stage.
• Handle incoming calls with professionalism, confidence, and discretion, ensuring swift communication across the organisation.
• Maintain accurate records of communications, updates, and progress milestones to ensure continuity and visibility for the wider team.
• Ensure all written communication reflects the company's premium high standards.

Parts Processing, Logistics & Operations

• Handle end-to-end spare parts ordering, sourcing, tracking, and delivery updates.
• Maintain stock awareness for frequently used items and help develop the MRP system.
• Coordinate shipping, customs documentation, freight bookings, and follow-up logistics.
• Support travelling engineers worldwide with the correct customs clearance and paperwork, including entry requirements and carnets.
• Ensure parts and equipment required for remote or in-field troubleshooting are prepared and dispatched promptly.
• Support the Stores team with picking and packing requirements when needed.

Cross-Team Collaboration

• Develop a close working relationship with the Project Management team to ensure a smooth handover of all new and repeat Clients.
• Share relevant client or technical insights with internal teams to support continuous improvement initiatives.
• Support scheduling, planning, and coordination for Aftersales activities, including technical visits and appointments.
• Maintain high standards of organisation and attention to detail across all shared trackers, databases, and documentation workflows.

Requirements

• Experience in logistics, parts coordination, shipping administration and aftersales support role.
• Background in the marine, automotive, aviation, or luxury sectors.
• Ability to understand and interpret technical information relating to marine, engineering, or small craft.
• Strong organisational skills with the ability to proactively manage multiple projects, priorities and deadlines simultaneously.
• Competent in preparing quotations, invoices, and structured documentation with a service driven attitude.
• Familiarity with ERP or CRM systems (ideally Sage 200; training provided).