At a Glance
- Tasks: Lead global operations, ensuring platform reliability and performance while driving automation.
- Company: Join a forward-thinking tech company focused on innovation and operational excellence.
- Benefits: Enjoy 25 days holiday, flexible remote work, and a culture of continuous learning.
- Other info: Be part of a dynamic team with opportunities for growth and development.
- Why this job: Shape the future of our infrastructure and make a real impact on global operations.
- Qualifications: Experience in DevOps, strong leadership skills, and deep knowledge of Kubernetes.
The predicted salary is between 70000 - 90000 £ per year.
We’re looking for a Global Operations Manager to lead our Product Support & Operations function, ensuring the reliability, performance, and scalability of our platform globally. This is a critical role at the intersection of engineering, product, and customer delivery, where you’ll drive operational excellence, lead a growing team, and shape how we scale our infrastructure and support capabilities. You’ll take ownership of our Azure-based Kubernetes environments, improve automation and processes, and ensure we consistently meet (and exceed) SLA expectations. This role reports into our Chief Technology Officer.
- Own the performance, stability, and uptime of our global Azure infrastructure.
- Lead and develop a high-performing operations team.
- Drive automation and reduce manual operational overhead.
- Oversee incident management and ensure rapid resolution within SLA targets.
- Continuously improve processes, tooling, and documentation.
- Implement and maintain monitoring and alerting systems.
- Collaborate closely with Product, Engineering, and Customer teams.
- Manage operational budgets and optimise resource allocation.
- Provide clear reporting and insights to senior leadership.
What Success Looks Like
- High system reliability and SLA adherence.
- Fast, effective incident resolution.
- Strong, well-documented operational processes.
- A continuously improving and upskilled team.
- Scalable, efficient infrastructure supporting business growth.
Benefits
- 25 days holiday excluding standard public holidays.
- Flexible remote work policy.
- Allowance for home office for remote workers.
- Continuous learning culture.
- Healthcare cash plan.
- Employee Assistance Programme.
- Attractive pension scheme.
- Life insurance.
- Private medical insurance.
Qualifications
- Experience driving automation and process improvements.
- Proven leadership experience in DevOps / Operations teams.
- Deep knowledge of Kubernetes environments.
- Strong experience managing cloud infrastructure (Azure preferred).
- A proactive, ownership-driven mindset.
- Strong stakeholder communication skills.
Global Operations Manager in London employer: Cluedin
As a Global Operations Manager at our company, you will thrive in a dynamic and innovative environment that prioritises operational excellence and employee growth. With a flexible remote work policy, generous holiday allowance, and a strong focus on continuous learning, we empower our team to excel while ensuring a healthy work-life balance. Join us to lead a high-performing operations team and make a significant impact on our global infrastructure, all while enjoying comprehensive benefits and a supportive culture.
