Release Manager

This is a remote-first role, with occasional travel to Bristol.

As the Release Manager, you will be responsible for creating, owning, and improving the internal and customer-facing change process in Clue, ensuring that all releases are successful. This includes application updates, patches, security improvements, customer-specific releases, and core roadmap releases. You will work collaboratively with all areas of the business and our customers to ensure the smooth deployment of all technology projects. You will be intellectually inquisitive and passionate about continuous improvement, results-focused and customer-obsessed, and eager to deliver high customer satisfaction at every step of the release cycle. At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Key accountabilities:

• Act as the 'go to' authority on all matters concerning Release Management at Clue.
• Act as the Change Manager and governor of changes within Clue.
• Lead the Go-Live activities to deploy the software successfully.
• Ensure releases are planned, according to the requirements and budget.
• Create plans for the implementation and deployment as per the release schedule, including customer communications.
• Schedule the release readiness reviews before deployment and milestone reviews after each release.
• Flexibility to support out-of-hours working on an ad hoc planned basis to facilitate releases in conjunction with the Support and Platform teams.
• Maintain documentation related to procedures on build and release, various notifications lists, and dependencies.
• Communicate project-related tasks such as plans, timelines, requirements, etc. between different teams.
• Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.
• Managing risks and resolving challenges that impact release scope, quality, and schedules.
• Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.

Key role measures:

• Percentage of customers on the latest release.
• Reduction in lead time from new releases getting rolled out to our customers.
• Increase in deployment frequency.
• Lead and execute effective change management processes to ensure smooth transitions across the organisation.
• Release success percentage.
• Healthy post-release verification.

Experience and skills:

• 5+ years of experience in a similar position, within a SaaS or technology environment.
• Excellent customer relationship management experience.
• Experience in managing and improving change and release processes.
• Experience in managing defects, both in production and development environments.
• Demonstrable knowledge of ITIL or similar service delivery methodologies with an emphasis on change management.
• Excellent knowledge of software development lifecycles.
• Strong communication skills, both written and oral, comfortable working with engineers and presenting to leadership.
• Process-oriented, can map processes, and conform to best practices.
• Problem solver with a willingness to take ownership of issues to resolve.
• Able to work independently and manage a variety of projects simultaneously.
• An understanding and proficiency in working as an active member of an agile development team, and the ability to demonstrate a good knowledge of Scrum.
• Proactive attitude with excellent analytical and problem-solving skills.
• Flexible and adaptable to ongoing change.
• Knowledge of configuration management, including hardware configurations.
• Experience in Continuous Integration and Continuous Development (CI/CD) systems in Azure.
• Advanced Excel knowledge (dynamic queries, Power Query, linking between sheets/workbooks etc.).

Diversity, Equity and Inclusion:

We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support. We are a scale‑up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive.

Values:

Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.