At a Glance
- Tasks: Lead and improve the release process for software updates and customer deployments.
- Company: Join a dynamic scale-up company focused on innovation and inclusivity.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Embrace AI tools and work in a collaborative environment with excellent career prospects.
- Why this job: Make a real impact by ensuring successful software releases and enhancing customer satisfaction.
- Qualifications: 2+ years in release management, strong communication skills, and a problem-solving mindset.
The predicted salary is between 42000 - 58000 £ per year.
Salary range: up to £50,000
Reporting to: Head of Platform
Key stakeholders: Customer, Technology, Product and Support teams
Organisational Framework Level: 3
About you/ Job Summary
As the Release Manager, you will be responsible for creating, owning, and improving the internal and customer-facing change process in Clue and ensuring all releases are a success. This includes application updates, patches, security improvements, customer specific releases as well as core roadmap planned releases. You will work collaboratively with all areas of the business as well as our customers to ensure a smooth deployment of all technology projects to our customers. You will be intellectually inquisitive and passionate about continuous improvement, results-focused and customer-obsessed, wanting to deliver high customer satisfaction at every step during the release cycle. At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.
Key Accountabilities
- Act as the 'go to' authority on all matters concerning Release Management at Clue.
- Act as the Change Manager and governor of changes within Clue.
- Lead the Go-Live activities to deploy the software successfully.
- Ensure releases are planned, according to the requirements and budget.
- Create plans for the implementation and deployment as per the release schedule, including customer communications.
- Schedule the release readiness reviews before deployment and milestone reviews after each release.
- Flexibility to support out-of-hours working on an ad hoc planned basis to facilitate releases in conjunction with the Support and Platform teams.
- Maintain documentation related to procedures on build and release, various notifications lists, and dependencies.
- Communicate project-related tasks such as plans, timelines, requirements, etc. between different teams.
- Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.
- Managing risks and resolving challenges that impact release scope, quality, and schedules.
- Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
Key role measures
- Percentage of customers on latest release
- Reduction in lead time from new releases getting rolled out to our customers
- Increase in deployment frequency
- Lead and execute effective change management processes to ensure smooth transitions across the organization.
- Release success percentage
- Healthy post-release verification
Experience and skills
Our ideal candidate would have experience in the following areas:
- At least 2 years of experience in a similar position, within a SaaS or technology environment
- Excellent customer relationship management experience
- Experience of managing and improving change and release processes
- Experience of managing defects, both in production and development environments
- Demonstrable knowledge of ITIL or similar service delivery methodologies with an emphasis on change management
- Excellent knowledge of software development lifecycles
- Strong communication skills, both written and oral, comfortable working with engineers and presenting to leadership
- Process-oriented, can map processes, and conform to best practices.
- Problem solver with a willingness to take ownership of issues to resolve.
- Able to work independently and manage a variety of projects simultaneously.
- An understanding and proficiency in working as an active member of an agile development team, and the ability to demonstrate a good knowledge of Scrum.
- Proactive attitude with excellent analytical and problem-solving skills.
- Flexible and adaptable to ongoing change.
- Knowledge of configuration management including hardware configurations
- Experience in Continuous integration and Continuous development (CI/CD) systems in Azure.
- Advanced Excel knowledge (dynamic queries, Power Query, linking between sheets / workbooks etc)
If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles.
Diversity, Equity and Inclusion
We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support. We are a scale-up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive. Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.
Release Manager in Bristol employer: Clue Computing Co.
At Clue Software, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Release Manager, you will have the opportunity to work with cutting-edge technology, including AI, while contributing to meaningful projects that enhance customer satisfaction. We are committed to employee growth, offering diverse opportunities for professional development in a supportive environment that values diversity, equity, and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Release Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their release processes and be ready to discuss how your experience aligns with their needs. Show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your pitch! Be clear about your experience in change management and release processes. Highlight specific examples where you've made a difference, especially in a SaaS environment. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are excited about joining our team and contributing to our growth.
We think you need these skills to ace Release Manager in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Release Manager role. Highlight your experience in change management and release processes, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their analytical skills and proactive attitude, especially when it comes to managing risks and ensuring smooth releases.
Communicate Clearly:Since this role involves a lot of communication with various teams, make sure your written application is clear and concise. Use straightforward language and structure your thoughts logically. This will give us a taste of how you communicate in a professional setting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Clue Software!
How to prepare for a job interview at Clue Computing Co.
✨Know Your Release Management Stuff
Make sure you brush up on your knowledge of release management processes and methodologies, especially ITIL. Be ready to discuss how you've successfully managed releases in the past and any challenges you've faced. This will show that you're not just familiar with the theory but have practical experience too.
✨Show Off Your Communication Skills
As a Release Manager, you'll need to communicate effectively with various teams and stakeholders. Prepare examples of how you've successfully communicated project plans, timelines, and requirements in previous roles. Highlight your ability to tailor your communication style to different audiences, from engineers to leadership.
✨Demonstrate Your Problem-Solving Skills
Be ready to share specific examples of how you've identified and managed risks in past projects. Discuss any tools or strategies you've used to resolve issues that could impact release quality or schedules. This will demonstrate your proactive attitude and ability to take ownership of challenges.
✨Embrace Continuous Improvement
Since the role emphasises continuous improvement, come prepared with ideas on how you can enhance the release process at Clue. Think about how AI tools could be leveraged to drive innovation and efficiency. Showing that you're forward-thinking and eager to contribute to improvements will set you apart.
