At a Glance
- Tasks: Manage daily operations and ensure a welcoming atmosphere for members at our tennis club.
- Company: St George’s Hill Lawn Tennis Club, a vibrant community-focused environment.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and member satisfaction.
- Why this job: Join a passionate team and make a positive impact on our members' experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 33750 - 41250 £ per year.
- Duty Manager - Tennis Club, Weybridge. Closes 2 Sept
- Duty Manager - Tennis Club, Weybridge. Closes 2 Sept
- Salary
- Competitive salary based on previous experience.
- Contract type
- Permanent; Full time
St George’s Hill Lawn Tennis Club is recruiting for a Full Time Duty Manager.
We are looking for a proactive and enthusiastic individual who is passionate about delivering excellent service and creating a positive environment for our members.
The ideal candidate will
- Exhibit a positive attitude and consistently contribute to a welcoming atmosphere for members and colleagues alike.
- Demonstrate excellent communication skills, both written and verbal.
- Remain calm under pressure and work efficiently as part of a collaborative team.
- Be flexible and available to work 5 days out of 7 on a rotation basis to include mornings, afternoons and evenings.
Key Responsibilities
- Respond promptly and appropriately to operational issues, ensuring the relevant Head of Department (HOD), Maintenance team, or Senior Management is informed to facilitate a timely and positive resolution.
- Liaise with external contractors, ensuring adherence to club procedures in the absence of the Maintenance team.
- Manage and document any incidents or emergencies, ensuring appropriate follow-up actions are taken.
- Conduct essential Health & Safety compliance tasks as required.
- Hold and maintain valid mandatory First Aid and Emergency Response certification.
- Anticipate and respond to member needs, both on an individual and operational level.
- Provide cover for team members during breaks to ensure smooth day-to-day operations.
- Perform daily opening and closing checks across all areas, addressing any issues and reporting them to Senior Management and the appropriate HOD.
- Support the maintenance and operation of pool plant facilities in accordance with company standards and Maintenance team’s guidance.
- Monitor staff punctuality and attendance, ensuring any instances of lateness or sickness are accurately recorded and communicated to the relevant personnel.
- Address and resolve immediate staffing concerns, including the completion and submission of required documentation.
- Handle and resolve in-person member complaints in a professional and efficient manner.
- Undertake basic maintenance tasks in the absence of the Maintenance team.
- Gain knowledge of all operational areas—including Front‑of‑House and F&B services to provide cross‑departmental support during busy periods.
Desired Skills
- Front of house/member interaction experience.
- First Aid.
- Safeguarding.
- Competitive salary based on previous experience.
- #J-18808-Ljbffr
Duty Manager - Tennis Club, Weybridge. Closes 2 Sept employer: clubrugby
At clubrugby, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Southampton. Our team enjoys competitive benefits, ample opportunities for professional growth, and the chance to be part of exciting events like the historic Ashes year, making every day at work both meaningful and rewarding.
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We think this is how you could land Duty Manager - Tennis Club, Weybridge. Closes 2 Sept
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We think you need these skills to ace Duty Manager - Tennis Club, Weybridge. Closes 2 Sept
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at clubrugby
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
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