At a Glance
- Tasks: Welcome members, manage bookings, and promote community engagement at Deuce Padel.
- Company: Join Deuce Padel, a vibrant community hub for the fastest-growing sport in the UK.
- Benefits: Earn £13 per hour, enjoy a supportive team, and develop your career in a fun environment.
- Other info: No padel experience needed; just bring your energy and enthusiasm!
- Why this job: Be the face of a growing community and make a real impact in local sports.
- Qualifications: Outgoing personality, excellent communication skills, and a passion for customer service.
The predicted salary is between 13 - 13 £ per hour.
- Employer
- Deuce Padel
- Location
- Rochdale, Greater Manchester
- Salary
- £13.00 per hour (Bonus Opportunity Based On KPI's)
- Job Type
- Full Time - 40 hours per week (Circa 40 hours per week - 5 Days)
Front of House Team Member & Community Development Ambassador - Rochdale, Greater Manchester
At Deuce Padel, we’re creating much more than a place to play sport.
We’re building a welcoming, energetic community where people come to compete, socialise, improve their game and feel part of something special.
Padel is one of the fastest-growing sports in the UK, and Deuce Padel Rochdale is becoming a key part of that movement locally.
We’re looking for an energetic, outgoing and customer-focused
Front of House Team Member & Community Outreach Ambassador to become one of the faces of our Rochdale club.
This is the perfect opportunity for someone who thrives on meeting new people, takes pride in delivering exceptional service and enjoys building relationships that help grow a thriving local community.
This is not just a reception role.
You’ll be at the heart of the club experience — welcoming players, supporting members, helping the venue run smoothly and using quieter daytime periods to reach out to local businesses, schools, colleges and community groups.
No two days are the same.
One moment you’ll be welcoming members and booking courts, the next you’ll be helping promote corporate events, memberships and partnerships across Rochdale.
- What You’ll Be Doing
- Deliver a warm, professional welcome to every member and visitor.
- Manage court bookings, enquiries, memberships and day-to-day front of house operations.
- Ensure the club always looks clean, welcoming and professionally presented.
- Build genuine relationships with our members and create a friendly community atmosphere.
- Support new players by explaining how the club works, helping them book courts and making them feel confident from their first visit.
- Become an ambassador for Deuce Padel within the local area.
- Use quieter daytime hours to contact local businesses, schools, colleges and community organisations by phone, email and in personto develop new partnerships.
- Promote corporate memberships, team-building events and business networking opportunities.
- Support the delivery of social events, tournaments and club activities.
- Help grow participation and increase awareness of padel across Rochdale and the surrounding area.
- Follow up with enquiries, leads and potential partners to help convert interest into bookings, events and memberships.
- Take ownership of delivering an outstanding customer experience from first enquiry through to regular membership.
About You
We’re looking for personality just as much as experience.
You’ll be someone who
- Loves meeting people and naturally builds rapport.
- Is confident, professional and well presented.
- Takes genuine pride in creating exceptional customer experiences.
- Is comfortable speaking to new people, whether face to face, over the phone or by email.
- Has excellent communication and relationship-building skills.
- Enjoys working as part of a team while taking ownership of your responsibilities.
- Is organised, reliable and able to manage a varied workload.
- Can use quieter periods productively and doesn’t need to be micromanaged.
- Has experience in hospitality, leisure, fitness, retail, sales or another customer-facing environment.
- Has an interest in sport and enjoys being part of a growing community.
Previous padel experience is not essential — we’re more interested in finding someone with the right attitude, energy and people skills.
What We Offer
- Full-time role, 40 hours per week over 5 days.
- A varied role combining customer service, community engagement and business development.
- The opportunity to help grow one of the UK’s fastest-growing sports.
- Supportive team environment with opportunities to develop your career.
- A social, energetic workplace where you’ll meet new people every day.
- The chance to become a key part of the Deuce Padel community.
- The chance to make a genuine impact on your local sporting community.
At Deuce Padel, we believe great clubs are built by great people.
If you’re passionate about creating memorable experiences, building lasting relationships and helping grow an exciting sporting community, we’d love to welcome you to the team.
If you’re confident, proactive, people-focused and excited by the idea of helping grow a new sporting community, this could be the perfect role for you.
Apply today and become the welcoming face of Deuce Padel Rochdale.
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StudySmarter Expert Advice🤫
We think this is how you could land Community Ambassador, Padel - Deuce. Closes 3 Aug in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at clubrugby. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like clubrugby before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Ambassador, Padel - Deuce. Closes 3 Aug in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to clubrugby:Your cover letter is your chance to shine! Tell us why you want to work at clubrugby specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at clubrugby!
How to prepare for a job interview at clubrugby
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
