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- Tasks: Grow our membership base and keep the community engaged and happy.
- Company: Colets Health and Fitness, a vibrant independent health club in Thames Ditton.
- Benefits: Competitive salary, performance bonuses, discounts, and free gym membership.
- Why this job: Join a fun team and make a real impact on member experiences.
- Qualifications: Sales and retention experience with outstanding communication skills.
- Other info: Dynamic environment with opportunities for creativity and growth.
The predicted salary is between 36000 - 60000 £ per year.
Colets Health and Fitness is an independent, not-for-profit health club nestled in the heart of Thames Ditton. Our state-of-the-art facilities include a 25m pool, fully equipped gym, squash courts, and newly renovated nursery & junior provisions. Nearing its 50 years, Colets has served its members and the community, offering a premium service and facilities for all those looking to live a healthier and happier lifestyle.
At Colets, we blend professionalism and fun, which creates a work atmosphere that’s as engaging as it is relaxed. Our ethos is all about extending a hearty welcome to our members and giving them first-class customer service. That’s why we’re on the lookout for spirited, hardworking people to join our team.
Our staff benefits include:
- Discounts on food & drinks, beauty & hair
- Pension scheme
- Free membership to the gym (after a qualifying period discounted membership for a family member)
- Discounted childcare
- Lots more
We’re on the hunt for a dynamic Sales, Membership & Retention Manager to take our club to the next level! If you’re a natural person with a passion for sales, customer engagement, and retention, this is your moment to shine and we’re the club for you.
What You’ll Do:
- Grow our membership base through smart sales strategies
- Keep our community engaged, happy, and coming back for more
- Develop retention initiatives that boost loyalty and long-term value
- Build relationships that turn customers into raving fans
- Work with marketing and leadership to drive success
What We’re Looking For:
- Proven sales and retention experience (membership-based industry a plus!)
- A results-driven mindset with a love for smashing targets
- Outstanding communication and relationship-building skills
- A creative, strategic thinker who thrives in a fast-paced environment
- Passion for delivering exceptional customer experiences
What’s in It for You?
- Competitive salary + performance bonuses
- A vibrant, supportive team that values your ideas
Ready for the challenge? Apply now and let’s make big things happen together!
Membership & Retention Mngr - Thames Ditton. Closes 14 March employer: clubrugby
Contact Detail:
clubrugby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership & Retention Mngr - Thames Ditton. Closes 14 March
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and fitness industry, especially those who might know someone at Colets. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Colets' values and culture. Show us how your passion for customer engagement aligns with our ethos of delivering first-class service. We love it when candidates come in with ideas!
✨Tip Number 3
Practice your pitch! Be ready to discuss your sales strategies and retention initiatives. We want to hear how you can grow our membership base and keep our community engaged and happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Membership & Retention Mngr - Thames Ditton. Closes 14 March
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, highlight your love for sales and customer engagement. Share specific examples of how you've made a difference in previous roles to show that you're the perfect fit for our vibrant team.
Tailor Your CV: Make sure your CV is tailored to the Membership & Retention Manager position. Use keywords from the job description and focus on your relevant experience. We want to see how your skills align with what we're looking for, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this opportunity at Colets. Be genuine and let your personality come through – we love spirited individuals who can connect with our members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at clubrugby
✨Know Your Stuff
Before the interview, dive deep into Colets Health and Fitness. Understand their ethos, facilities, and community engagement strategies. This knowledge will help you connect your experience in sales and retention to their specific needs.
✨Showcase Your Passion
During the interview, let your enthusiasm for customer service and membership retention shine through. Share specific examples of how you've successfully engaged customers and built loyalty in previous roles. This will demonstrate that you're not just a fit for the role, but also for their vibrant team culture.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations related to membership growth and retention. Think of creative strategies you've used in the past and be ready to discuss how you would apply them at Colets. This shows your strategic thinking and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current membership challenges or how they measure success in retention initiatives. This not only shows your interest but also gives you valuable insights into their operations.
