At a Glance
- Tasks: Engage fans, manage events, and strengthen community ties for Leyton Orient FC.
- Company: Leyton Orient Football Club, a vibrant community-focused football club.
- Benefits: Full-time role with opportunities for growth and a dynamic work environment.
- Other info: Work includes weekends and evenings; perfect for those who love football!
- Why this job: Join a passionate team and make a real impact on fan engagement.
- Qualifications: Experience in sports/events and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Leyton Orient Football Club is looking for a ‘Fan Engagement Executive’ to help and grow its fan engagement department. The successful candidate will play an important role in executing the club’s fan engagement strategy; strengthening the already-strong ties with existing fans and helping to attract new supporters to Leyton Orient. The role requires an organised individual with a can-do attitude and strong communication skills. In order to perform the role successfully, the successful candidate will need to work effectively with internal and external stakeholders.
KEY RESPONSIBILITIES
- To provide the link between the club and its ‘Forever Orient’ staff to help attract new members to the scheme and ensure that the value of the scheme is communicated effectively to its existing members.
- To lead the development of a new former players’ association, in partnership with the club’s Forever Orient membership scheme.
- To innovate and improve the delivery and promotion of the club’s stadium tours.
- To lead the running of the club’s new and now regular matchday Fan Zones, aimed at engaging with supporters of all ages.
- To identify and deliver ways to improve the club’s EFL Family Excellence score by leading a new working group.
- To liaise with the commercial department on matchday activations for home fixtures and to help facilitate these.
- To manage the club’s Here To Help Supporter Liaison Officer (SLO) team on home matchdays and maximise their time.
- To follow up with first time ticket purchasers.
- Co‑ordinate community ticket allocations and matchday experience packages on home matchdays; including first‑time fan certificates, half‑time entertainment and children’s birthday parties.
- To identify and attend suitable events targeted at potential new supporters, such as Fresher Fayres and community‑focused functions.
- Co‑manage the club’s fans email account and respond to all supporter enquiries.
- To build relationships with the club’s existing official supporter groups and manage the introduction of new fans.
- Introduce and manage a new ‘You Said, We Did’ feature on the club’s website.
- To adopt the role of Disability Liaison Officer.
- To research opportunities for growth and promotion.
- To support the club’s signed merchandise processes.
- To work in collaboration with internal stakeholders and managers.
- The successful candidate will have a can‑do attitude and will be expected to assist colleagues with other ad‑hoc tasks from time to time.
About The Candidate
Education/Qualifications/Training:
- Minimum 1 year experience in sport/events environment.
- Full driving licence is preferred.
Specific Experience:
- Managing a small team on event days, including matchdays.
- A track record of using analytical skills to identify areas for improvement and actioning these findings.
- Experience in working within professional sport is preferred but not essential.
Abilities/Skills/Knowledge/Requirements:
- A passion for supporter engagement who takes pride in achieving objectives.
- A creative thinker who can convert ideas into events and campaigns.
- An understanding of modern culture and trends across a variety of age brackets.
- A strong understanding of English football and, particularly, EFL football.
- Excellent written and verbal communication skills.
- Outgoing and confident in meeting people.
- Presentable.
- Happy to work in a fast‑paced environment.
- Excellent attention to detail.
- Ability to manage multiple deadlines and prioritise accordingly.
- Ability to adhere to and carry out the club’s safeguarding best practices and procedures.
Additional Information:
This is a full‑time role that includes work on weekends and evenings.
About The Club
Applicants must be eligible to live and work in the UK; Leyton Orient Football Club is committed to following relevant health & safety regulations and all members of staff are expected to be fully aware and adhere to, at all times, the Club’s H&S and fire safety procedures; Leyton Orient Football Club is fully committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff to share this commitment; The club is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
StudySmarter Expert Advice🤫
We think this is how you could land Fan Engagement Exec - Leyton Orient FC. Closes 24 July in London
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We think you need these skills to ace Fan Engagement Exec - Leyton Orient FC. Closes 24 July in London
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining clubrugby aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at clubrugby
✨Highlight Your Passion for Sports
When chatting with clubrugby, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
