Asst Manager - Guinness Open Gate Brewery. Closes 17 Aug in London

Location – Guinness Open Gate Brewery, London

Contract – Full-time; 12 month Fixed-Term Contract

Salary – Competitive; annual bonus; product allowance; private pension and more

We are looking for an Assistant Manager to support the day-to-day operation of this dynamic venue, ensuring exceptional guest experiences, operational excellence, and the highest standards of safety, compliance and service delivery.

Key Skills & Experience Required

• Prior experience running large high turnover hospitality premises
• Licensing experience, preferably prior DPS experience
• Crisis management experience
• Experience managing and liaising with on-site security teams
• Facilities and maintenance management
• Demonstrated experience of high level of standards management
• Able to work collaboratively across multiple departments
• Prior experience managing site-wide health and safety and compliance

Primary Responsibilities

• Support day-to-day operations of a large, multi-experience hospitality venue
• Ensure smooth delivery of services across bars, restaurants, events, and brewery experiences
• Maintain legal and community commitments (e.g. licensing, OMP)
• Assist in managing relationships with key partners, including Sodexo
• Support financial performance targets (P&L accountability)
• Aid in staff recruitment, training, and delivery of high service standards
• Help manage external stakeholder relations (e.g., police, licensing authorities)
• Support cultural, community, and event-driven initiatives

Key Aspects of Day-to-Day Activities

• Operate across the full site (50,000 Sq/Ft) throughout a shift
• Patrol the site, and be present in customer-facing and back-of-house areas
• Primarily responsible for licensing and OMP commitments, engaging with staff and security in all areas of the business
• Assist with deliveries and courtyard logistics, including safe entry of delivery vehicles early mornings
• Lead crisis management, being fully trained and able to act fast, communicate effectively, and evacuate safely if required
• Attend incidents and accidents promptly and coordinate with security
• Provide first aid, attend incidents quickly and be trained to administer first aid
• Maintain brand reputation, quality control, and cellar operations to ensure a perfect pint of Guinness
• Manage fire safety, including evacuation, coordination of teams, and ensuring all areas are clear
• Navigate the site’s narrow staircases and old buildings to ensure smooth daily operations
• Work early starts/late finishes and in poorly lit areas when required
• Assist with training across the business, from compliance to standards
• Conduct security briefings throughout the day and check in regularly
• Support department delivery of the shift, assist with stock rooms, replenish stock, and help with bar service and tour groups
• Help with event set-up, moving furniture in and out of storage areas

Other General Tasks May Include

• Lifting and carrying stock (e.g., boxes of bottles, retail merchandise, kegs, POS materials)
• Setting up event spaces (moving tables, stacking/unstacking chairs, lifting staging or AV equipment)
• Restocking bars and retail (carrying crates, moving pallets, loading/unloading deliveries)
• Moving equipment (e.g., beer taps, portable bars, sound systems, signage)
• Assisting with brewery tours (handling heavy doors, guiding groups up/down stairs, assisting with sample setups)
• Handling refuse – taking out bins, moving waste/recycling, especially after events or busy trading periods
• Emergency tasks – assisting in physical incidents (e.g., cleaning spills, moving furniture in emergencies, supporting during fire evacuations)

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. We embrace diversity in the broadest possible sense, welcoming and celebrating people of all backgrounds, identities, and perspectives to build an inclusive culture where everyone can belong.

Reasonable Adjustment

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money.