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- Tasks: Manage member inquiries through chat, phone, and email while delivering top-notch service.
- Company: Leading sports company in Glasgow with a vibrant work culture.
- Benefits: Free club membership, competitive perks, and a supportive team environment.
- Why this job: Join a passionate team and enhance customer satisfaction in the sports industry.
- Qualifications: Resilience, excellent communication skills, and attention to detail are essential.
The predicted salary is between 30000 - 42000 £ per year.
A leading sports company in Glasgow seeks a passionate Member Support Advisor to manage member inquiries via chat, telephone, and email. Your role involves delivering exceptional service and working in a team to enhance customer satisfaction.
Ideal candidates are resilient with excellent communication skills and strong attention to detail. This position offers a vibrant work culture and various perks, including free club membership.
Member Support & Service Advisor — Club Perks Included in Glasgow employer: clubrugby
Contact Detail:
clubrugby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Support & Service Advisor — Club Perks Included in Glasgow
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your cover letter or during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inquiries via chat, phone, and email, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your resilience! Think of examples from your past where you’ve handled tough situations or resolved conflicts. This will demonstrate your ability to stay calm under pressure, which is key for a Member Support Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It shows you’re genuinely interested in the position and helps keep you on their radar.
We think you need these skills to ace Member Support & Service Advisor — Club Perks Included in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for sports and customer service shine through. We want to see that you’re genuinely excited about helping our members and being part of a vibrant team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in member support. We love seeing how your skills align with the role, so don’t hold back on showcasing your communication prowess!
Be Detail-Oriented: Pay close attention to the details in your application. We appreciate candidates who take the time to proofread their submissions and ensure everything is clear and professional. It reflects your commitment to delivering exceptional service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at clubrugby
✨Know the Company Inside Out
Before your interview, do some research on the sports company. Understand their values, mission, and the specific perks they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their vibrant culture.
✨Showcase Your Communication Skills
As a Member Support Advisor, communication is key. Prepare examples from your past experiences where you successfully handled inquiries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively over chat, telephone, and email.
✨Highlight Your Resilience
The role requires resilience, so be ready to discuss how you've dealt with challenging situations in the past. Share specific instances where you maintained a positive attitude and found solutions, as this will illustrate your capability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the training process. This shows that you're not just interested in the job, but also in how you can contribute to enhancing customer satisfaction within the team.
