At a Glance
- Tasks: Assist customers with inquiries and resolve claims for an exceptional holiday experience.
- Company: Join Club Med, a global leader in premium all-inclusive holidays.
- Benefits: Earn competitive pay, enjoy remote work options, and gain valuable industry experience.
- Other info: Full-time internship with excellent career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance customer satisfaction in the travel industry.
- Qualifications: Currently studying Hospitality Management, Tourism, or Business Administration with strong communication skills.
The predicted salary is between 8.6 - 11.44 £ per hour.
About Club Med
Club Med is a global hospitality brand specializing in premium all‑inclusive holidays packages. With over 70 resorts worldwide, we offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.
Position Overview
We are seeking a Customer Care Intern to join our dynamic team at the Club Med London Office for the UK, Irish, and Nordics markets. This internship presents an exciting opportunity for individuals who are passionate about delivering exceptional customer service and gaining valuable experience in the travel and hospitality industry.
Key Responsibilities
- Assist Customers: Respond promptly and professionally to customer inquiries via all communication channels, providing accurate information about Club Med resorts, packages, and services.
- Handling pre & post departure claims: Address any claims or issues before or after customers depart for their Club Med holidays, including but not limited to complaints regarding T&C or service level received from the teams or complaints regarding the customers’ stay following Club Med processes. Manage the entire process of claim resolution, from initial contact through to resolution and follow‑up.
- Problem resolution: Address customer concerns and complaints effectively, striving to achieve prompt resolution and ensure customer satisfaction, adhering to Club Med policies and procedures.
- Product Knowledge: Maintain up‑to‑date knowledge of Club Med T&C, processes and policies to provide informed assistance and guidance to customers.
- Documentation: Maintain accurate records of customer interactions, transactions, and resolutions in our CRM system.
- Collaboration: Collaborate closely with other departments, including Sales, Marketing, and Operations, to ensure seamless communication and coordination in addressing customer needs and claims.
- Continuous Improvement: Identify opportunities for process improvement and contribute ideas to enhance the customer experience and operational efficiency.
- Feedbacks: Gather post‑call and post‑stay feedback from customers, addressing any concerns, and maintaining positive relationships for future bookings and liaising with sales teams and resorts for operational improvements.
- Reporting: Provide management with reporting on claims management but also feedbacks from customers and ad‑hoc reporting on demand.
Qualifications
- Currently enrolled in a bachelor's or master’s degree program, preferably in Hospitality Management, Tourism, Business Administration, or a related field. Please note that the placement needs to be part of your university degree.
- Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
- Strong customer service orientation with a genuine desire to assist and support customers.
- Ability to multitask and prioritize tasks in a fast‑paced environment while maintaining attention to detail.
- Proficiency in Microsoft Office applications (Word, Powerpoint, Excel…).
- Fluency in English; proficiency in French is a plus.
Duration & Compensation
This is a full‑time internship position with a duration of 12 months. Compensation: 8.60 – 11.44 GBP per hour.
Location
Club Med London Office, UK (Connect House, 133‑137 Alexandra Road, SW19 7JY London)
Starting Date
1 September 2026
Benefits
You will be entitled to remote working—2 days a week. Working hours will be from Monday to Friday 09:00 to 17:30, including an hour lunch break.
Equal Opportunity Employer
Club Med is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.
Customer Care Intern in London employer: ClubMed
At Club Med, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates multiculturality and kindness. As an HR Intern in our Wimbledon office, you'll gain invaluable experience while enjoying benefits like a generous travel allowance, flexible working options, and opportunities for personal growth within a global team. Join us to be part of a pioneering spirit that values happiness and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Intern in London
✨Get to Know Your Local Hotspots
In the hospitality food service game, it’s essential to know the local scene. Spend some time visiting restaurants, cafes, and bars in your area, especially those you’d love to work at. Chat with the staff, show genuine interest, and drop off your CV—some places prefer in-person applications over online submissions!
✨Leverage Your University’s Network
If you’re currently a student, don’t forget to tap into your university’s career services. They often have exclusive internship opportunities in hospitality, and they might host job fairs or networking events specifically for students. Use these platforms to connect with employers like ClubMed—a solid foot in the door!
✨Showcase Your Personality
When applying for internships in the food service industry, a great personality can set you apart. Use your social media profiles to show off your passion for food and hospitality. Post about your favourite dishes, share reviews, or even blog about your experiences in culinary adventures. Employers love to see that spark!
✨Get Involved in Local Events
Participate in local food festivals, pop-up events, or culinary classes. These are fantastic opportunities to network and get to know people in the industry. Many times, internship offers pop up from these engagements, so keep your eyes open and be ready to seize the moment!
We think you need these skills to ace Customer Care Intern in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In the hospitality-food-service game, customer service is key! Make sure your CV lists any relevant experience and highlights your ability to communicate with customers. Describe any roles where you've handled inquiries or resolved issues, as this will show that you can keep guests happy and engaged.
Include Relevant Certifications:Got any food safety, hygiene, or customer service certifications? Don’t forget to include them in your application! These can give you the edge we need at ClubMed because they demonstrate your knowledge of industry standards and commitment to excellent service.
Craft a Passionate Cover Letter:For an internship, showcase your enthusiasm for the hospitality industry in your cover letter. Tell us why you're eager to learn and how this experience will help you grow. Mention any particular areas of interest within the food service sector – it’ll make your application stand out!
Tailor Your Application to ClubMed:Every place has its vibe! Research ClubMed and tailor your application materials to reflect our mission and values. This might mean tweaking your CV to highlight experiences that align with our style or mentioning specific reasons why you want to join our team in your cover letter.
How to prepare for a job interview at ClubMed
✨Show Your Passion for Service
In hospitality, it's all about that warm, welcoming vibe! We should demonstrate our enthusiasm for customer service during the interview. Think of examples where you've gone above and beyond for someone — even if it's just helping a friend or family member. It's not just about experience; your attitude counts for a lot in this field.
✨Master the Menu
If you're applying for an internship at ClubMed, spend some time looking at their menu or services. Get familiar with their special dishes or unique offerings and be ready to talk about what excites you about them. This knowledge can impress the interviewers and show that you're genuinely interested in what they do.
✨Be Ready for Scenario-Based Questions
Expect some questions that put you in hypothetical situations, like how you'd handle a difficult customer. Prepare by thinking through a few scenarios beforehand and how you would respond. This will help showcase your problem-solving skills and calm demeanour — essential traits in hospitality!
✨Highlight Your Willingness to Learn
As an intern, they want to see that you’re eager to absorb knowledge and develop your skills. Make sure to express your interest in not just doing tasks, but actually learning the ropes of the industry. Share what you hope to take away from the internship at ClubMed, whether it's mastering specific equipment or learning about team dynamics.
