At a Glance
- Tasks: Assist customers with inquiries and resolve claims for an exceptional holiday experience.
- Company: Join Club Med, a global leader in premium all-inclusive holidays.
- Benefits: Earn competitive pay, enjoy remote work options, and gain valuable industry experience.
- Other info: Full-time internship with excellent career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance customer satisfaction in the travel industry.
- Qualifications: Currently studying Hospitality Management, Tourism, or Business Administration with strong communication skills.
The predicted salary is between 8.6 - 11.44 £ per hour.
About Club Med
Club Med is a global hospitality brand specializing in premium all‑inclusive holidays packages. With over 70 resorts worldwide, we offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.
Position Overview
We are seeking a Customer Care Intern to join our dynamic team at the Club Med London Office for the UK, Irish, and Nordics markets. This internship presents an exciting opportunity for individuals who are passionate about delivering exceptional customer service and gaining valuable experience in the travel and hospitality industry.
Key Responsibilities
- Assist Customers: Respond promptly and professionally to customer inquiries via all communication channels, providing accurate information about Club Med resorts, packages, and services.
- Handling pre & post departure claims: Address any claims or issues before or after customers depart for their Club Med holidays, including but not limited to complaints regarding T&C or service level received from the teams or complaints regarding the customers’ stay following Club Med processes. Manage the entire process of claim resolution, from initial contact through to resolution and follow‑up.
- Problem resolution: Address customer concerns and complaints effectively, striving to achieve prompt resolution and ensure customer satisfaction, adhering to Club Med policies and procedures.
- Product Knowledge: Maintain up‑to‑date knowledge of Club Med T&C, processes and policies to provide informed assistance and guidance to customers.
- Documentation: Maintain accurate records of customer interactions, transactions, and resolutions in our CRM system.
- Collaboration: Collaborate closely with other departments, including Sales, Marketing, and Operations, to ensure seamless communication and coordination in addressing customer needs and claims.
- Continuous Improvement: Identify opportunities for process improvement and contribute ideas to enhance the customer experience and operational efficiency.
- Feedbacks: Gather post‑call and post‑stay feedback from customers, addressing any concerns, and maintaining positive relationships for future bookings and liaising with sales teams and resorts for operational improvements.
- Reporting: Provide management with reporting on claims management but also feedbacks from customers and ad‑hoc reporting on demand.
Qualifications
- Currently enrolled in a bachelor's or master’s degree program, preferably in Hospitality Management, Tourism, Business Administration, or a related field. Please note that the placement needs to be part of your university degree.
- Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
- Strong customer service orientation with a genuine desire to assist and support customers.
- Ability to multitask and prioritize tasks in a fast‑paced environment while maintaining attention to detail.
- Proficiency in Microsoft Office applications (Word, Powerpoint, Excel…).
- Fluency in English; proficiency in French is a plus.
Duration & Compensation
This is a full‑time internship position with a duration of 12 months. Compensation: 8.60 – 11.44 GBP per hour.
Location
Club Med London Office, UK (Connect House, 133‑137 Alexandra Road, SW19 7JY London)
Starting Date
1 September 2026
Benefits
You will be entitled to remote working—2 days a week. Working hours will be from Monday to Friday 09:00 to 17:30, including an hour lunch break.
Equal Opportunity Employer
Club Med is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.
Customer Care Intern in London employer: ClubMed
At Club Med, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates multiculturality and kindness. As an HR Intern in our Wimbledon office, you'll gain invaluable experience while enjoying benefits like a generous travel allowance, flexible working options, and opportunities for personal growth within a global team. Join us to be part of a pioneering spirit that values happiness and employee well-being.
