At a Glance
- Tasks: Assist customers with inquiries and manage claims for an exceptional holiday experience.
- Company: Join Club Med, a global leader in premium all-inclusive holidays.
- Benefits: Earn competitive pay, enjoy remote work options, and gain valuable industry experience.
- Other info: Full-time internship with excellent career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance customer satisfaction in the travel industry.
- Qualifications: Currently studying in Hospitality, Business, or related fields with strong communication skills.
The predicted salary is between 17968 - 23899 £ per year.
About Club Med
Club Med is a global hospitality brand specializing in premium all‑inclusive holidays packages. With over 70 resorts worldwide, we offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.
Position Overview
We are seeking a Customer Care Intern to join our dynamic team at the Club Med London Office for the UK, Irish, and Nordics markets. This internship presents an exciting opportunity for individuals who are passionate about delivering exceptional customer service and gaining valuable experience in the travel and hospitality industry.
Key Responsibilities
- Assist Customers: Respond promptly and professionally to customer inquiries via all communication channels, providing accurate information about Club Med resorts, packages, and services.
- Handling pre & post departure claims: Address any claims or issues before or after customers depart for their Club Med holidays, including but not limited to complaints regarding T&C or service level received from the teams or complaints regarding the customers’ stay following Club Med processes. Manage the entire process of claim resolution, from initial contact through to resolution and follow‑up.
- Problem resolution: Address customer concerns and complaints effectively, striving to achieve prompt resolution and ensure customer satisfaction, adhering to Club Med policies and procedures.
- Product Knowledge: Maintain up‑to‑date knowledge of Club Med T&C, processes and policies to provide informed assistance and guidance to customers.
- Documentation: Maintain accurate records of customer interactions, transactions, and resolutions in our CRM system.
- Collaboration: Collaborate closely with other departments, including Sales, Marketing, and Operations, to ensure seamless communication and coordination in addressing customer needs and claims.
- Continuous Improvement: Identify opportunities for process improvement and contribute ideas to enhance the customer experience and operational efficiency.
- Feedbacks: Gather post‑call and post‑stay feedback from customers, addressing any concerns, and maintaining positive relationships for future bookings and liaising with sales teams and resorts for operational improvements.
- Reporting: Provide management with reporting on claims management but also feedbacks from customers and ad‑hoc reporting on demand.
Qualifications
- Currently enrolled in a bachelor's or master’s degree program, preferably in Hospitality Management, Tourism, Business Administration, or a related field. Please note that the placement needs to be part of your university degree.
- Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
- Strong customer service orientation with a genuine desire to assist and support customers.
- Ability to multitask and prioritize tasks in a fast‑paced environment while maintaining attention to detail.
- Proficiency in Microsoft Office applications (Word, Powerpoint, Excel…).
- Fluency in English; proficiency in French is a plus.
Duration & Compensation
This is a full‑time internship position with a duration of 12 months. Compensation: 8.60 – 11.44 GBP per hour.
Location
Club Med London Office, UK (Connect House, 133‑137 Alexandra Road, SW19 7JY London)
Starting Date
1 September 2026
Benefits
You will be entitled to remote working—2 days a week. Working hours will be from Monday to Friday 09:00 to 17:30, including an hour lunch break.
Equal Opportunity Employer
Club Med is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.
Customer Care Intern employer: ClubMed
At Club Med, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Customer Care Intern in our London office, you'll benefit from flexible remote working options, a supportive team environment, and opportunities for professional growth within the dynamic hospitality industry. Join us to gain invaluable experience while contributing to our mission of delivering unparalleled customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Intern
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Club Med and its values. Show us that you understand what makes our customer service stand out and how you can contribute to that excellence.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer care, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Care Intern
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're excited about delivering exceptional customer service. Share any experiences you've had that highlight your commitment to helping others, especially in the hospitality or travel sectors.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Customer Care Intern role. Highlight relevant skills and experiences that align with the job description, like your ability to handle customer inquiries and resolve issues effectively.
Be Professional Yet Friendly:In your written application, strike a balance between professionalism and friendliness. Use a warm tone that reflects our brand's commitment to customer satisfaction while maintaining a polished and professional approach.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. This way, your application will go directly to our team, and we can review it promptly. Plus, it shows you're keen on joining us at Club Med!
How to prepare for a job interview at ClubMed
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Club Med’s offerings. Familiarise yourself with their resorts, packages, and customer service policies. This will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Communication Skills
As a Customer Care Intern, communication is key. Practice articulating your thoughts clearly and professionally. You might even want to role-play common customer scenarios with a friend to demonstrate your problem-solving skills during the interview.
✨Demonstrate Your Passion for Customer Service
Share specific examples from your past experiences where you went above and beyond for a customer. This could be from previous jobs, volunteer work, or even personal experiences. Showing genuine enthusiasm for helping others will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the internship and Club Med’s approach to customer care. This shows that you’re genuinely interested in the role and eager to learn more about how you can contribute to their team.
