At a Glance
- Tasks: Drive sales and build relationships in the travel and MICE sectors.
- Company: Join Club Med, a leader in premium all-inclusive holidays since 1950.
- Benefits: Competitive salary, travel opportunities, and a vibrant team culture.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of an innovative team shaping unforgettable holiday experiences.
- Qualifications: Sales experience in travel or hospitality and strong communication skills.
The predicted salary is between 36000 - 60000 € per year.
About Club Med Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 75 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise ship. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts. Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience. Our management model separates Resorts (Operations) from Markets (Sales).
In this position, you will belong to the EMEA Markets Business Unit (BU), which handles sales to customers living in the zone to our Club Med Resorts worldwide. You will be part of the UK, Ireland & Nordics markets cluster (Northern Europe Cluster).
Job Overview With an overall current sales weight of 40% and with the strong ambition to accelerate our presence in the United Kingdom and in new markets (Ireland, Nordics), the Trade & MICE department plays a central role in the cluster current and future growth. The Trade & MICE Sales Manager will be responsible for generating revenue through the sale of our products and services to trade partners (travel agent and consortium) and MICE (Meetings, Incentives, Conferences, and Exhibitions) partners and direct clients. The ideal candidate will have a proven track record of sales success, strong communication skills, and the ability to develop and maintain strong relationships with clients. You will be directly managing a talented and highly motivated team of 8 staff located in the UK. You will be reporting to the cluster’s Managing Director.
Main Missions:
- Develop and execute a sales strategy to drive revenue and profitability growth from the trade and MICE channels.
- Conduct market analysis to identify opportunities & challenges: customer behaviour, competitors, market trends, and economic factors.
- Set sales objectives for the trade and MICE channels: revenue targets, and specific performance metrics (ex: partner self-booking ratio, growth on specific destinations…).
- Develop actions to achieve these objectives: travel agent / consortium segmentation approach, loyalty scheme, product / self-booking tool training and development (Club Med Travel Agent - CMTA website), fam trips, incentives, marketing actions…
- Monitor the effectiveness of the sales strategies and adjust them as necessary to achieve the desired targets.
- Build and maintain strong relationships with existing trade partners (travel agent and consortiums) and MICE partners and direct clients: Understand the partners’ needs, expectations, and business model.
- Address any concerns or issues that may arise promptly.
- Manage all commercial and contractual relations with the trade and MICE partners.
- Define, in accordance with the BU’s strategy, the appropriate levels of commission and overrides. Negotiate commercials to maximize revenue and profitability.
- Identify new trade (travel agent and consortiums) and MICE business prospects, develop and implement sales plans to convert them into partners / direct clients.
- Stay up to date on industry trends (trade show, networking…) and competitors’ activities to identify new opportunities and remain ahead of the competition.
- Develop new trade distribution channels (ex: e-distribution) and MICE segments (ex: affinity group).
- Scale up the e-distribution channel of Club Med with partners OTA.
- Understanding of the FEEDS (XML files).
- Coordinate the usage of Derbysoft and understand the digital architecture behind E-distribution.
- Lead API and/or channel manager integration of new partners.
- Ensure a smooth and thorough process from contract set up to payment follow up.
- Make sure all partners and MICE events sales agreements are updated and signed.
- Safeguard Self Billing agreements conformity.
- Stay up to date on the VAT implications on commissions.
- Ensure internal system is set up and up to date according to negotiated commercials, Club Med processes and Terms & Conditions.
- Ensure payments are received on time according to our Terms & Conditions.
- Be responsible for MICE events’ invoicing process.
- Ensure partners and suppliers invoices are paid on time.
- Collaborate closely with internal teams to ensure impactful marketing actions, customer satisfaction and deliver exceptional customer service.
- Call centre, transport and customer care team: help develop the B2B sales skills through various training programs. Align on operational processes, service level and addressing any customer service issues that may arise.
- Marketing Team: collaborating on advertising, promotions, co-branded B2B activities and other marketing activities to ensure that the right customers are targeted generating the desired results.
- Finance team: align on smooth and thorough operational processes (invoice payment, refunds, cash collection…).
- Overlook the MICE sales and event production team ensuring that events are produced to a high standard, within budget, and on schedule.
- Manage the quotation and contracting process for MICE partners / clients insuring the right level of profitability for the company in coordination with Revenue Management & Pricing Team and Resort team.
- Ensure that client requirements are fully understood and that operational and budget feasibility checks with MICE resort team have been made.
- Oversee the project timelines, budget forecasts, payment and cancellation timelines and event run sheets.
- Ensure in resort event execution is delivered to a high standard of quality, and in compliance with the contract requirements.
- Manage sales team and develop their competencies in line with HR processes.
- Develop team skills by identifying training needs, coaching and training team members. Ensure the right level of sales and communication tool usage (CMTA, WebNA, Sales Force…) from the team. Gather tool improvement needs to share with the head quarter for future development.
- Lead annual assessments and co-build with HR a development plan in line with business strategy.
Profile:
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
- Proven track record of trade and MICE sales success in the travel or hospitality industry.
- Experience with Online Travel Agents distribution model and commercial requirements.
- Strong communication, negotiation, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong organizational and time management skills.
- Negotiation skills.
Technical skills:
- Digital proficiency.
- Usage of tools: PowerBI / Salesforce / Coupa.
- E-distribution knowledge (Derbysoft / API).
Languages:
- Fluent English is mandatory, French is a plus.
Travel Trips:
- Willingness to travel when needed.
Trade and MICE Manager in City of London employer: ClubMed
At Club Med, we pride ourselves on being an exceptional employer, offering a vibrant and multicultural work environment that fosters creativity and collaboration. Our commitment to employee growth is evident through tailored training programmes and opportunities for career advancement within our dynamic team. Located in the heart of the UK, you will enjoy a supportive culture that values innovation and excellence, making your role as Trade and MICE Manager both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Trade and MICE Manager in City of London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend trade shows, conferences, and networking events to meet potential employers and partners. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Show Off Your Skills
When you get the chance to chat with someone from Club Med or any other company, don’t hold back! Share your successes and how you’ve driven sales in the past. Use specific examples that highlight your skills in trade and MICE sales.
✨Follow Up Like a Boss
After meeting someone or having an interview, always follow up with a thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great opportunity to reiterate your interest in the role!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at Club Med!
We think you need these skills to ace Trade and MICE Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trade and MICE Manager role. Highlight your sales successes, communication skills, and any relevant experience in the travel or hospitality industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share your passion for the travel industry and how your skills align with our goals at Club Med. Remember, this is your chance to shine!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive revenue and build relationships. Use numbers and examples to back up your claims – we love a good success story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Club Med family!
How to prepare for a job interview at ClubMed
✨Know Your Stuff
Before the interview, dive deep into Club Med's offerings and recent developments. Familiarise yourself with their trade and MICE strategies, as well as their competitors. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Sales Skills
Prepare specific examples of your past sales successes, especially in the travel or hospitality industry. Be ready to discuss how you've developed relationships with clients and partners, and how you've achieved or exceeded sales targets.
✨Be a Team Player
Since you'll be managing a team, highlight your leadership experience. Discuss how you've coached team members, identified training needs, and fostered a collaborative environment. This will demonstrate your ability to develop others while driving results.
✨Ask Smart Questions
Prepare insightful questions about Club Med's future plans, particularly in the UK and Nordics markets. This shows your interest in the role and helps you gauge if the company aligns with your career goals. Plus, it gives you a chance to engage in a meaningful conversation.
