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- Tasks: Engage with clients, provide support, and deliver training on our fishery management platform.
- Company: Join Clubmate, the leading fishery management platform trusted by over 100,000 anglers.
- Benefits: Enjoy remote work, performance bonuses, and opportunities for career growth.
- Why this job: Be part of a passionate team modernising angling while making a real impact in the community.
- Qualifications: Must have a year of client-focused experience and a passion for angling.
- Other info: Remote role with occasional visits to our Essex office for meetings.
The predicted salary is between 28000 - 39200 £ per year.
Client Engagement Specialist at Clubmate,
- From £28k per annum + company performance bonuses
- Full Time
- Remote – UK
Clubmate is the go-to fishery management platform trusted by 100,000+ anglers and 2,500+ fishery managers, committee members, and bailiffs. We help remove unnecessary paperwork, increase revenue, and give back spare time with our simple-to-use, cloud-based system designed specifically for fishing clubs and fisheries.
We are growing rapidly as we offer more clubs and fisheries the opportunity to modernise their methods, working with some of the largest clients in the UK. In addition, we are establishing Clubmate as a leading authority in the angling space. Because of this growth, we are looking for a talented, driven, and creative Customer Engagement Manager who shares our passion for angling to join our expanding team.
Role Overview
This role will be varied! You will be on the front line of customer support, handling incoming client queries via email, online chat, and phone. You will identify trends, upgrade opportunities, and provide feedback to our product team. You will also help onboard new clients, provide training, create and present fishery-focused seminars, proactively check-in with clients, and help deliver an excellent experience for our clients and the industry. Additionally, you will become a product specialist capable of delivering online demonstrations to prospective clients.
As our company grows rapidly, there are many opportunities to learn, develop your career, and deepen your knowledge of angling.
Key Responsibilities
- Provide product training and encourage adoption using help articles, videos, 121 sessions, AI, webinars, and in-app prompts.
- Be on the front line of customer support for our clients.
- Optimize existing customer support and onboarding processes, including maintaining the Clubmate Help Centre.
- Create and present fishery-focused seminars to the angling community.
- Become a product specialist and demonstrate the value of Clubmate to prospective clubs and fisheries.
- Proactively check in with clients to strengthen relationships, identify upsell opportunities, and broaden product adoption.
- Collaborate with marketing, product, sales, and addons teams to ensure excellent client experiences.
- Maintain detailed records of client feedback to inform product development.
- Stay updated on clubs, fisheries, and the angling trade.
- Identify and arrange customer stories, both written and video.
- Represent Team Clubmate as a brand ambassador within your own angling community and via social media.
Requirements
- Passionate about angling and eager to improve the sport.
- Excellent communicator, capable of building rapport with people.
- Determined to solve problems, empathize with customers, and exceed expectations.
- Goal-oriented with a proven track record of performance.
- At least 1 year of experience in a remote client-focused role.
- Team player willing to support colleagues when needed.
- Adaptable and agile, capable of handling diverse clients and challenges.
- Knowledge of angling, voluntary or paid, is essential.
- Comfortable with technology; experience with tools like Intercom, WordPress, and Hubspot is desirable but not essential.
Please note: While this role is remote, you should be able to visit our Head Office in Essex for meetings or as required by the business.
To be considered, please include a cover letter answering the following questions:
- Why are you choosing us? What motivates you to work for Clubmate, specifically as a Client Engagement Manager?
- Why should we choose you? What relevant experience do you have, and how does it make you a great fit for the role?
- In your own words, briefly explain how you think Clubmate benefits angling and share any ideas for future contributions.
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Client Engagement Manager employer: Clubmate Limited
Contact Detail:
Clubmate Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Manager
✨Tip Number 1
Familiarise yourself with Clubmate's platform and its features. Understanding how the product works will not only help you during interviews but also allow you to speak confidently about how you can enhance client engagement.
✨Tip Number 2
Engage with the angling community online. Join forums, social media groups, or local clubs to connect with potential clients and gain insights into their needs and challenges. This knowledge will be invaluable in your role.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role involves a lot of client interaction, think of examples from your past experiences where you've successfully resolved issues or built strong relationships with clients.
✨Tip Number 4
Stay updated on trends in the angling industry. Being knowledgeable about current events and innovations in fishing will demonstrate your passion and commitment to the sport, making you a more attractive candidate.
We think you need these skills to ace Client Engagement Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to address the specific questions posed in the job description. Explain why you are drawn to Clubmate and how your experience aligns with the role of Client Engagement Manager.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer engagement or support. Showcase your problem-solving skills and ability to build rapport with clients, as these are crucial for this position.
Show Your Passion for Angling: Since Clubmate is focused on the angling community, include any personal experiences or knowledge related to fishing. This will demonstrate your genuine interest in the industry and make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your cover letter and CV for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clubmate Limited
✨Show Your Passion for Angling
Make sure to express your enthusiasm for angling during the interview. Share personal experiences or stories that highlight your connection to the sport, as this role requires a genuine passion for fishing and its community.
✨Demonstrate Your Communication Skills
As a Client Engagement Manager, excellent communication is key. Prepare to showcase your ability to build rapport with clients. You might want to practice answering common customer queries or role-playing scenarios to demonstrate your problem-solving skills.
✨Highlight Relevant Experience
Be ready to discuss your previous roles in client-focused positions. Provide specific examples of how you've successfully handled customer support, onboarding, or training, and how these experiences make you a great fit for Clubmate.
✨Prepare Questions About the Company
Show your interest in Clubmate by preparing thoughtful questions about their products, company culture, and future plans. This not only demonstrates your enthusiasm but also helps you assess if the company aligns with your values and career goals.
