Digital Strategy Director in City of London

CH.S is an independent creative studio. Grounded in culture, challenging conventions, and powered by original creative direction, our multidisciplinary practice is dedicated to producing thoughtful, beautiful creative with intention and reason to exist. Transcending platform and medium, the studio’s vision is driven by a desire for craft, experimentation, collaboration, and meaningful human dialogue.

We identify, design, and deliver best-in-class experiences that leverage our clients' digital ecosystems, helping them to achieve their brand and business objectives whilst also solving direct consumer needs. This is a hugely exciting role for the business and is a cornerstone of what makes us who we are. It's a client-facing leadership role where the ideal candidate would have honed their talent crafting and delivering compelling narratives that bring complex data and analytics to life.

You will think client-first, acting as the spokesperson for our key clients' brand and objectives. You would be responsible for directly leading a team with hybrid skill-sets across UX, content strategy, and copywriting. This role will oversee their work, coaching and mentoring the development and progression of their skills as practitioners, whilst also being comfortable directly delivering on our more high-value, complex briefs in both proposal and delivery stages.

You will thrive on a consultative approach to how we collaborate with clients, immersing yourself in their business challenges, identifying new opportunities, unearthing creative solutions, and delivering work that has a measurable and tangible impact on their business and audiences. A solutions-driven, dynamic individual with strong people, communications, and business skills, you are someone who thrives in an independent creative studio environment.

You’ll partner with internal teams to shape and clearly articulate your strategic recommendations and story. You’ll be extremely confident making complex ideas simple. As Director, this is a forward-facing role, and the person responsible for leading the presentations. Whilst the expectation is that the majority of the role will focus on leading our Experience Design department, the Digital Director is also an entrepreneurial role that requires a blend of commercial acumen, leadership gravitas, emotional intelligence, and client servicing. You will have a strong POV on how we can continually improve and push our work, client relationships, and team forward.

• Location: London (Hybrid)
• Competitive Pay
• No Recruiters

• Evaluate, synthesize, and translate client briefs into a clear internal brief for the CH.S team.
• Develop deep knowledge and understanding of the client’s business and KPIs to help direct the team on how and where we can add most value.
• Identify and craft compelling strategic narratives to get client buy-in on innovative ideas and projects that stretch beyond the brief (where additive).
• Lead on all presentations to the client, tailoring your approach to key client stakeholders based on your knowledge of how best to secure understanding and buy-in.
• Act as an escalation point for the internal team, and a de-escalation point of contact for clients to resolve issues.

• Contribute and input into the strategic growth of the department, working with SLT to ensure growth aligns to overall CH.S business objectives.
• Take on the role of pitch lead across new business opportunities, crafting proposals that convert.
• Define and direct project approaches with a point of view on scoping and planning.
• Own and oversee the holistic overview of the department's projects, working with producers and senior stakeholders.
• Strike the balance between commerciality and creativity when assessing new project opportunities for the team.
• Responsible for the performance of the team/department.
• Develop and support the internal team to progress in their careers and craft.
• Role-model and encourage a solutions-focused mindset across the team, helping the team to find ways to deliver on client expectations.

• Own projects end-to-end as Project Lead, overseeing and understanding the jobs to be done across all phases of the project.
• Adding value throughout the delivery of the project, by supporting in the briefing, coordination, and where necessary refinement of the work, to push outputs to their highest quality expression.
• Be plugged into consumer & platform research and data across the industry, feeding that into the team to continually evolve their understanding and application to client projects.
• Develop a clear way of working for the team to follow that outlines our frameworks/approaches for building user/consumer strategies and experiences that deliver against a variety of KPIs.
• Translate user insights into actionable design critiques and strategic recommendations.
• Analyse user data and feedback to identify trends, opportunities, and areas for improvement.
• Implement a culture of continuous improvement, iterating on designs and processes based on user feedback and performance metrics.
• Oversee the development of wireframes, prototypes, and interactive designs to optimise digital interfaces for usability and engagement.
• Map end-to-end customer journeys, identifying key touchpoints and opportunities to enhance the overall customer experience.
• Lead initiatives to streamline and optimise customer interactions, from initial engagement to post-purchase support.

• A history of working in technology, design, and creative services industries.
• The ability for long-term strategic thinking balanced with near-term execution skills.
• The ability to be a key influencer and are comfortable representing the studio to all levels of people.
• A high emotional intelligence to be able to connect with different mindsets and perspectives in a creative culture.
• A natural ability to persuade with the power of your argument, not your rank.
• Experience of a fast-paced environment and be extremely adaptable to change and ability to execute quickly.
• A commercial mindset with a drive to make progress.
• An ability to foster excellent relationships with all stakeholders.
• An ability to quickly assimilate information and suggest alternatives and solutions where appropriate.

• A confident self-starter and a highly motivated individual with a strong work ethic, willing to regularly go that extra mile to ensure we always deliver for our team and our clients.
• Understands the big picture and will always balance the needs of our people with the needs of the business.
• Strong attention to detail and ability to balance multiple workstreams, tasks, and deliverables.
• Ability to remain calm under pressure and bring clarity to fast-paced and at times fluid projects.
• A leader who assumes responsibility and enjoys being accountable for their work.
• Proven ability to creatively solve problems through negotiation, tact, and diplomacy.
• A high EQ with no ego.
• An open-minded but critical thinker who is able to see opportunities as well as weigh their potential risks and rewards.
• Highly collaborative and transparent.
• You’re not a sole contributor, but rather someone who will work with the team, where sharing knowledge and experience is second nature in order to grow together.
• You are never afraid to speak your mind, and are exceptionally clear when you do.
• You will be human with this voice though and will ensure that your comments are always fair, considered, and respectful.
• You will bring energy, passion, and optimism to your role and will ensure that you and those around you are motivated and enjoy working together.
• An awareness of current cultural trends across fashion, music, tech, sport, and lifestyle.