- LocationBrixton, London
- ContractFull time
We're looking for an experienced General Manager to be fully accountable for the whole Brixton site and its P&L: its team, its customers and its commercial performance.
Substation is an independent, boutique bouldering and wellness club with sites in Brixton and Macclesfield. Alongside climbing, the Brixton site offers The Wild (our forest-themed climbing space for children), a sauna and cold plunge, yoga, fitness and calisthenics classes, a café, coaching and events, all delivered to a premium standard.
We're a community-focused business, and sustainability is built into how we operate – from our meat-free café to plastic-free retail and responsible sourcing.We're looking for an experienced General Manager to be fully accountable for the whole Brixton site and its P&L: its team, its customers and its commercial performance.
About you
You'll be an experienced General Manager from a high-end, multi-faceted venue – for example a premium health club, a private members' club, a spa or a luxury hotel.
The role:
- Lead and develop the site management team: Studio/Fitness Manager, Operations Manager, Sales and Outreach Manager, Corporate Outreach Manager and Routesetting Manager and Duty Managers
- Take full accountability for the site P&L and budget, reporting to the founders
- Grow membership, day-pass, sauna and cold plunge, café, class and event revenue
- Deliver a consistently premium experience: service, cleanliness and presentation
- Oversee health and safety, compliance, facilities and maintenance
- Make full use of the centre during quieter, off-peak times – for example through corporate, group and community booking
- Work with the founders on programming, marketing and sustainability
Requirements
- Full site P&L accountability in a previous GM role, with strong commercial skills
- Proven experience leading and developing other managers, as well as large teams
- Operational knowledge of F&B, memberships, events and ideally spa or wellness facilities
- A visible, hands-on management style and high service standards
- A demonstrable track record of improving customer experience in previous GM roles, with results to show for it
- Happy to work regular evenings and weekends, our busiest times
What you'll get
- Free climbing, yoga and fitness classes, sauna and plunge use and gym entry
- 29 days annual leave, increasing by one day for every year worked (up to a max of 5)
- A senior role working directly with the founders
- £60,000–£80,000, depending on experience
- A personal development budget
- Free climbing, yoga and fitness classes, sauna and plunge use and gym entry
- Café discount and staff kit
- Bonus scheme
- 29 days annual leave, increasing by one day for every year worked (up to a max of 5)
- A senior role working directly with the founders
- Bonus scheme
- The chance to shape one of London's most community-focused climbing centres, with real autonomy and direct access to the Directors
#J-18808-Ljbffr
General Manager – Substation Brixton. Closes 21 Nov employer: Club Rugby
Shepherds Bush Cricket Club is an exceptional employer dedicated to fostering a vibrant and inclusive environment for women's and girls' cricket. With a strong emphasis on community engagement, employee growth opportunities, and a commitment to safeguarding and inclusion, this role allows you to make a meaningful impact while working alongside passionate volunteers and established teams. Join us in shaping the future of grassroots cricket in London, where your leadership will help develop players both on and off the field.
