Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create memorable guest experiences and provide exceptional service in a vibrant hotel environment.
- Company: Join the newly designed Club Quarters Hotel, St Paul's, known for its welcoming atmosphere.
- Benefits: Competitive wage, great benefits, complimentary hotel stays, and opportunities for growth.
- Other info: Be part of a diverse team that values creativity and personal touch in guest experiences.
- Why this job: Make a real difference in guests' lives while working in a dynamic and inclusive team.
- Qualifications: Passion for hospitality, excellent communication skills, and ability to work in a fast-paced environment.
The predicted salary is between 25000 - 30000 £ per year.
The newly designed, Club Quarters Hotel, St Paul's, is looking for an enthusiastic and energetic experienced hotelier to join our vibrant team. As a Guest Experience/Duty Manager, you will be connecting with our guests and crafting memorable experiences while providing exceptional service and essentially contributing to the overall vibe of our hotel. You will make the first impression to our guests and play a pivotal role in setting the tone for their stay.
Responsibilities
- Service with a Smile - Greet guests with genuine warmth, enthusiasm, and a can-do attitude.
- Passion for Hospitality - You have a sincere passion for the hospitality industry and a strong desire to create positive experiences.
- Extend Warm Welcomes - Check guests in and out efficiently, ensuring a smooth and seamless process.
- Show your personality to deliver an intimate and personalised guest experience.
- Be a Local Expert - Recommend restaurants, attractions, and hidden gems based on guest interests.
- Go the Extra Mile - Anticipate needs, resolve issues promptly, and personalise the experience whenever possible.
- Be a Master Problem-solver - Address guest concerns with a calm demeanor and a solutions-oriented approach.
- Become a Barista Extraordinaire - Learn a new skill to assist the Guest Experience Team and occasionally whip up a delicious drink.
- Team Player - Collaborate effectively with all team members to ensure smooth operations and provide an exceptional guest experience at all times.
Responsible to the Senior Guest Experience Manager.
Qualifications
- A positive attitude and passion for customer service and creating a welcoming guest experience.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and interpersonal skills served with a friendly, outgoing personality.
- Flexibility to work varied shifts.
- Punctuality and reliability in meeting scheduled work hours.
- Previous experience in a lifestyle-type hotel reception a plus.
We Offer
- Competitive wage and a great benefits package including complimentary hotel stays.
- Opportunity to work in a brand-new, dynamic and welcoming environment.
- A chance to be part of a guest-focused team that is passionate about hospitality.
- A work environment that values your personality and creativity.
- A team experience with opportunities to grow and develop within our company.
- An inclusive team that reflects the richness of our community.
We believe a diverse team creates the best guest experience and team experience. Ready to Join our Dynamic Team? If you are ready to make a real difference each day to the guest experience by creating an elevated guest experience, we want to hear from you!
Hotel Duty Manager in London employer: Club Quarters Hotels
Contact Detail:
Club Quarters Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with every nook and cranny, from the best coffee spots to the hidden gems nearby. This way, when you chat with guests, you can share your insider knowledge and make their stay even more special.
✨Tip Number 2
Practice your warm greetings! First impressions matter, so work on that genuine smile and enthusiastic welcome. Remember, it’s all about making guests feel at home right from the moment they step through the door.
✨Tip Number 3
Show off your problem-solving skills! Guests will appreciate your calm and solutions-oriented approach when issues arise. Think of it as an opportunity to turn a potential negative into a positive experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us your enthusiasm for joining our vibrant team. We’re excited to see how you can contribute to creating memorable experiences for our guests!
We think you need these skills to ace Hotel Duty Manager in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for hospitality shine through in your application. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant stories or examples that highlight your passion.
Be Personal and Authentic: When writing your application, don’t be afraid to show your personality! We love a friendly, outgoing vibe, so let us get to know the real you. Use a conversational tone and make it feel like you’re chatting with us over a cup of coffee.
Tailor Your Application: Make sure to customise your application to fit the role of Guest Experience/Duty Manager. Highlight your relevant skills and experiences that align with the responsibilities mentioned in the job description. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Club Quarters Hotels
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in the past, as this will resonate with the hiring team and show that you’re a perfect fit for their vibrant environment.
✨Be Prepared to Problem-Solve
Anticipate questions about how you would handle guest complaints or tricky situations. Think of a few scenarios where you successfully resolved issues and be ready to discuss them. This will demonstrate your calm demeanour and solutions-oriented approach, which is crucial for a Duty Manager role.
✨Know the Local Area
Research local attractions, restaurants, and hidden gems before your interview. Being able to recommend places based on guest interests will show that you’re not just a hotelier but also a local expert who can enhance the guest experience. Bring up your favourite spots during the conversation!
✨Emphasise Teamwork and Communication Skills
Since collaboration is key in this role, be ready to share examples of how you’ve worked effectively within a team. Highlight your excellent communication skills and how they’ve helped you create a welcoming atmosphere for guests. This will align perfectly with the hotel's focus on teamwork and exceptional service.