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For Companies At a Glance
- Tasks: As a Key Holder, you'll enhance customer experiences and support store operations.
- Company: Join Club Monaco, a trendy lifestyle brand blending vintage and modern styles.
- Benefits: Enjoy flexible hours, team discounts, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: 1-2 years of retail experience and strong communication skills are essential.
- Other info: This role offers hands-on training and the chance to develop leadership skills.
The predicted salary is between 24000 - 36000 £ per year.
Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.
Overview
A Key Holder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. They are expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.
Responsibilities
Customer Experience
- Protect the customer experience in all areas
- Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus
- Ensure daily monitoring and execution of sales
- Provide a friendly and welcoming environment
- Maintain a professional appearance consistent with established dress code and image guidelines
- Maximize personal sales at all opportunities, including additional sales at cash wrap
- Assist in conflict resolution with client issues
- Communicate product and customer feedback to managers
- Achieve personal SPH goals*
People
- Support management team with training new associates on customer service standards and product knowledge
- Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
- Supervise and develop sales associates as necessary
Operational Standards
- Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
- Ensure strict compliance and adhering to the application of policies and procedure
- Key Holders will be able to process returns, but cannot execute employee purchases
- Assists the Management Team with inventory preparations and participate in the actual Inventory
- Ensure operational integrity & asset protection compliance in day to day operations & practices
Visual Presentation/Store Maintenance
- Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips
- Be knowledgeable of the store\’s merchandise, back of house and front of house layout
Skills and Requirements
- Must have a minimum of 1-2 years of retail experience
- Excellent interpersonal skills supporting a team environment
- Strong English communication – verbal and written / Multilingual is a plus
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Ability to recognize and react to changing work demands
- Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
- Goal oriented: ability to stay focused on creating winning results
- Dedicated to high levels of Customer Service and Sales Productivity
- On the job special projects that have developed depth of related experience an asset
Physical Demands:
- Hours/days of work can be varied due to the demands of the business
- Must be able to work shift standing and walking and able to lift approx. 20 lbs.
- Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.
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LinkedIn Profile
Are you legally authorized to work in the United States? * Select…
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? * Select…
What specific location(s) are you interested in applying for? *
Central Valley, NY
Southampton, NY
New York, NY
Charleston, SC
Paramus, NJ
Short Hills, NJ
White Plains, NY
King of Prussia, PA
Please select as many locations as you\’d be interested in applying for. We\’re always open for hiring talent across North America. In case a specific location is not currently hiring, we would be keeping your profile for future considerations.
What specific role(s) are you interested in? *
Store Manager
Associate Manager
Key Holder
Seasonal Employee
In addition to the role you\’re applying for, please select as many additional roles as you\’d be interested in. In case a specific role is not currently open, we would be keeping your profile for future considerations.
What are your base salary expectations? * Select…
Are you comfortable commuting to this job\’s location five days a week? * Select…
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Key Holder Thornhill, ON employer: Club Monaco Corp
Contact Detail:
Club Monaco Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder Thornhill, ON
✨Tip Number 1
Familiarise yourself with Club Monaco's brand identity and product offerings. Understanding their unique blend of vintage and modern styles will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer issues in the past. Being able to articulate your approach to conflict resolution will highlight your ability to maintain a positive shopping experience.
✨Tip Number 3
Network with current or former employees of Club Monaco if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Key Holder position.
✨Tip Number 4
Prepare to discuss your experience with inventory management and merchandising. Highlight any relevant skills or projects that demonstrate your ability to support operational standards, as this is a key responsibility of the Key Holder role.
We think you need these skills to ace Key Holder Thornhill, ON
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Key Holder at Club Monaco. Highlight your relevant retail experience and how it aligns with their customer service expectations and operational standards.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Key Holder position. Emphasise your interpersonal skills, retail experience, and any specific achievements in sales or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of its values. Mention specific examples of how you've contributed to customer satisfaction and team success in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Club Monaco Corp
✨Know the Brand
Familiarise yourself with Club Monaco's unique style and ethos. Understand their blend of vintage and modern aesthetics, as well as their customer base. This knowledge will help you demonstrate your alignment with the brand during the interview.
✨Showcase Customer Service Skills
Prepare examples from your past retail experience that highlight your ability to deliver exceptional customer service. Be ready to discuss how you've handled difficult situations or gone above and beyond for customers.
✨Demonstrate Leadership Potential
As a Key Holder, you'll be expected to support management and supervise staff. Share experiences where you've taken initiative or led a team, even in small ways, to show your readiness for this responsibility.
✨Prepare for Operational Questions
Expect questions about store operations, including opening/closing procedures and inventory management. Brush up on these topics and be prepared to discuss how you would ensure compliance with policies and maintain operational integrity.
