At a Glance
- Tasks: Manage cash collection and support the Trade and Meetings & Events team.
- Company: Join Club Med, a leader in premium all-inclusive holidays since 1950.
- Benefits: Enjoy flexible working, generous leave, private healthcare, and exciting social events.
- Other info: Work from home options and annual Club Med vacations included!
- Why this job: Be part of a vibrant team that values kindness, multiculturalism, and innovation.
- Qualifications: 2-3 years in admin, strong customer service skills, and a passion for travel.
The predicted salary is between 30000 - 42000 £ per year.
Trade and Meetings & Events Back Office Executive
Join to apply for the Trade and Meetings & Events Back Office Executive role at Club Med
About Us
Founded in 1950, Club Med is the pioneer of premium, all-inclusive holidays. Over the past 75 years, we have consistently innovated and now operate nearly 80 ski and sun resorts across Europe, Asia, Africa, the Americas, and the Caribbean, as well as the \'Club Med 2\' cruise ship. We provide a unique All Inclusive holiday experience, offering our guests an upscale, friendly, and multicultural environment in our resorts.
Our success is driven by our commitment to exceeding customer expectations and creating unforgettable experiences.
About Our Business Unit
Our management structure separates Resorts from Markets. In this role, you will be part of the EAF Markets division, which oversees sales in Europe, Africa, and France across more than ten countries. More specifically, the Northern Europe Cluster with three key sales markets: the United Kingdom, Ireland, and the Nordics, representing every resort in the Club Med portfolio.
Job Overview
The Sales Operation Coordinator is a strategic pivotal role among the Trade / Meeting & Events (M&E) team. The mission of the position is ultimately to ensure a thorough and smooth process from contract set up to payment follow up. The position not only covers trade but also M&E activities which ensure a 360 view of the team actions.
Key Responsibilities
- Cash collection with Trade partners and M&E clients
- Ensuring payments are received on time according to our Terms & Conditions
- Production of weekly statements to Trade and M&E partners
- Produce credit card payment link to M&E clients
- Bank statement and credit card payment reconciliation
- Managing the daily floats including resolving any discrepancies
- Managing chargeback cases
- Reporting to track payments collection
- Raising credit notes
- Bad debt recovery
- Assisting M&E team with invoicing
- Prepare self-billing invoices for M&E indirect with HMRC approved self-billing agreement
- Supplier creation & PO edition
- Prepare supplier creation in a timely manner
- Initiate PO requests for the department in COUPA (Supplier / Purchasing platform)
- Send remittances of payment to suppliers
- Complete the tracker document from start to finish
- Support Back office & Agency support team
- Keeping CRM up to date on all cash related information (payment terms / bank details etc)
- Prepare or/and assist on credit vouchers / refunds to Trade Partners and M&E
- Be a support for the team on all cash related issues with Trade Partners and M&E clients
Software You Will Use
- Advance Microsoft Office skills (Word, Outlook, Teams, PowerBI)
- Expert level in Excel (Formulas, Pivot tables; Macro creation is a plus)
- NA (internal sales reservation system – Training will be provided)
- HiPay, HSBC.net, Ingenico Ogone
- Travel Ledger
- COUPA
- Indirect payment systems – TAPS, ACAS
Your Profile
- 2-3 years of experience in admin position
- Excellent phone & written manners and customer service skills
- Good analytical skills
- Customer-oriented, argumentation/persuasive skills, oral and written communication skills, good stress management
- Experience in B2B sales environment
- Understanding of the travel industry
- Team player, proactive and well organized
- Attention to details
- Thorough and trustworthy
- Knowledge of Club Med\'s range of services and products is an asset
- Fluency in English
Why Join Us?
At Club Med, we are guided by five core values: kindness, multiculturalism, responsibility, freedom, and pioneering spirit. Our team members around the world share a unique mindset we call the \"Club Med Spirit\" – a combination of professionalism and celebration that makes life here so special.
If you are open-minded, a team player, and have an entrepreneurial mindset, we invite you to apply and become part of the Club Med journey.
Compensation Package
- 25 days annual leave, increasing by a day after 1 year of service (to a max of 30 days)
- Birthdays off
- Half day off on Christmas Eve and NYE days
- 3 weeks of Club Med vacations per year under Club Med policy (for staff member plus one free staying guest with estimated yearly value of up to £30k)
- Flexible working policy with the possibility to work 8 days a month from home + 1 week remotely every 3 months
- Private Healthcare insurance
- Pension scheme
- 40% of office commute costs reimbursed each month
- Annual Christmas party and other social events arranged by social committee
- Strong internal mobility and development opportunities
Job Type: Permanent
Location: London (Wimbledon)
Start Date: 11 August 2025
#J-18808-LjbffrTrade and Meetings & Events Back Office Executive employer: Club Med
At Club Med, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and fosters personal growth. With generous benefits such as 25 days of annual leave, flexible working options, and opportunities for internal mobility, our team members enjoy a supportive environment that encourages both professional and personal development. Join us in our London (Wimbledon) office to be part of a pioneering spirit that values kindness and responsibility while creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Trade and Meetings & Events Back Office Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Club Med. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Club Med
Don't be shy about reaching out to Club Med directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Trade and Meetings & Events Back Office Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Club Med and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Club Med
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
