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- Tasks: Manage cash collection and support the Trade and Meetings & Events team.
- Company: Join Club Med, a leader in premium all-inclusive holidays since 1950.
- Benefits: Enjoy flexible working, generous leave, private healthcare, and exciting social events.
- Why this job: Be part of a vibrant team that values kindness, multiculturalism, and innovation.
- Qualifications: 2-3 years in admin, strong customer service skills, and a passion for travel.
- Other info: Work from home options and annual Club Med vacations included!
The predicted salary is between 30000 - 42000 £ per year.
Trade and Meetings & Events Back Office Executive
Join to apply for the Trade and Meetings & Events Back Office Executive role at Club Med
About Us
Founded in 1950, Club Med is the pioneer of premium, all-inclusive holidays. Over the past 75 years, we have consistently innovated and now operate nearly 80 ski and sun resorts across Europe, Asia, Africa, the Americas, and the Caribbean, as well as the \’Club Med 2\’ cruise ship. We provide a unique All Inclusive holiday experience, offering our guests an upscale, friendly, and multicultural environment in our resorts.
Our success is driven by our commitment to exceeding customer expectations and creating unforgettable experiences.
About Our Business Unit
Our management structure separates Resorts from Markets. In this role, you will be part of the EAF Markets division, which oversees sales in Europe, Africa, and France across more than ten countries. More specifically, the Northern Europe Cluster with three key sales markets: the United Kingdom, Ireland, and the Nordics, representing every resort in the Club Med portfolio.
Job Overview
The Sales Operation Coordinator is a strategic pivotal role among the Trade / Meeting & Events (M&E) team. The mission of the position is ultimately to ensure a thorough and smooth process from contract set up to payment follow up. The position not only covers trade but also M&E activities which ensure a 360 view of the team actions.
Key Responsibilities
- Cash collection with Trade partners and M&E clients
- Ensuring payments are received on time according to our Terms & Conditions
- Production of weekly statements to Trade and M&E partners
- Produce credit card payment link to M&E clients
- Bank statement and credit card payment reconciliation
- Managing the daily floats including resolving any discrepancies
- Managing chargeback cases
- Reporting to track payments collection
- Raising credit notes
- Bad debt recovery
- Assisting M&E team with invoicing
- Prepare self-billing invoices for M&E indirect with HMRC approved self-billing agreement
- Supplier creation & PO edition
- Prepare supplier creation in a timely manner
- Initiate PO requests for the department in COUPA (Supplier / Purchasing platform)
- Send remittances of payment to suppliers
- Complete the tracker document from start to finish
- Support Back office & Agency support team
- Keeping CRM up to date on all cash related information (payment terms / bank details etc)
- Prepare or/and assist on credit vouchers / refunds to Trade Partners and M&E
- Be a support for the team on all cash related issues with Trade Partners and M&E clients
Software You Will Use
- Advance Microsoft Office skills (Word, Outlook, Teams, PowerBI)
- Expert level in Excel (Formulas, Pivot tables; Macro creation is a plus)
- NA (internal sales reservation system – Training will be provided)
- HiPay, HSBC.net, Ingenico Ogone
- Travel Ledger
- COUPA
- Indirect payment systems – TAPS, ACAS
Your Profile
- 2-3 years of experience in admin position
- Excellent phone & written manners and customer service skills
- Good analytical skills
- Customer-oriented, argumentation/persuasive skills, oral and written communication skills, good stress management
- Experience in B2B sales environment
- Understanding of the travel industry
- Team player, proactive and well organized
- Attention to details
- Thorough and trustworthy
- Knowledge of Club Med\’s range of services and products is an asset
- Fluency in English
Why Join Us?
At Club Med, we are guided by five core values: kindness, multiculturalism, responsibility, freedom, and pioneering spirit. Our team members around the world share a unique mindset we call the \”Club Med Spirit\” – a combination of professionalism and celebration that makes life here so special.
If you are open-minded, a team player, and have an entrepreneurial mindset, we invite you to apply and become part of the Club Med journey.
Compensation Package
- 25 days annual leave, increasing by a day after 1 year of service (to a max of 30 days)
- Birthdays off
- Half day off on Christmas Eve and NYE days
- 3 weeks of Club Med vacations per year under Club Med policy (for staff member plus one free staying guest with estimated yearly value of up to £30k)
- Flexible working policy with the possibility to work 8 days a month from home + 1 week remotely every 3 months
- Private Healthcare insurance
- Pension scheme
- 40% of office commute costs reimbursed each month
- Annual Christmas party and other social events arranged by social committee
- Strong internal mobility and development opportunities
Job Type: Permanent
Location: London (Wimbledon)
Start Date: 11 August 2025
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Trade and Meetings & Events Back Office Executive employer: Club Med
Contact Detail:
Club Med Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade and Meetings & Events Back Office Executive
✨Tip Number 1
Familiarise yourself with Club Med's offerings and values. Understanding their unique all-inclusive holiday experience will help you align your answers during interviews and demonstrate your enthusiasm for the brand.
✨Tip Number 2
Network with current or former employees of Club Med, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your Excel skills, particularly with formulas and pivot tables. Since this role requires expert-level proficiency, showcasing your ability to handle data efficiently can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in B2B sales environments and how it relates to the travel industry. Being able to articulate your relevant experience will show that you understand the demands of the role and are ready to contribute.
We think you need these skills to ace Trade and Meetings & Events Back Office Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service, particularly in a B2B sales environment. Emphasise any skills related to cash collection, invoicing, and the travel industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Club Med's values and how your skills align with the role. Mention your analytical skills and attention to detail, as these are crucial for the position.
Highlight Software Proficiency: Since the role requires advanced Microsoft Office skills, especially in Excel, be sure to mention any relevant experience you have with formulas, pivot tables, or macro creation. This will demonstrate your capability to handle the technical aspects of the job.
Showcase Teamwork and Communication Skills: In your application, provide examples of how you've successfully worked in a team and communicated effectively with clients or partners. This is important for a role that involves supporting both the Trade and M&E teams.
How to prepare for a job interview at Club Med
✨Know Your Numbers
As a Trade and Meetings & Events Back Office Executive, you'll be dealing with cash collection and payment reconciliations. Brush up on your financial terminology and be prepared to discuss how you would handle discrepancies or bad debt recovery.
✨Showcase Your Software Skills
Familiarity with Microsoft Office, especially Excel, is crucial for this role. Be ready to demonstrate your proficiency in using formulas, pivot tables, and any experience with macros. If you've used similar software like COUPA or HiPay, mention that too!
✨Emphasise Customer Service Experience
This position requires excellent phone and written communication skills. Prepare examples of how you've successfully managed customer relationships in the past, particularly in a B2B environment, to showcase your customer-oriented approach.
✨Understand Club Med's Values
Familiarise yourself with Club Med's core values: kindness, multiculturalism, responsibility, freedom, and pioneering spirit. Be ready to discuss how these values resonate with you and how you can embody them in your role.