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- Tasks: Engage customers with expert travel advice and seamless booking experiences.
- Company: Join Club Med, a leader in premium all-inclusive holidays since 1950.
- Benefits: Enjoy remote work options, generous holiday allowance, and private health insurance.
- Why this job: Be part of a vibrant team, promoting luxury adventures and creating unforgettable experiences.
- Qualifications: Bachelor’s degree preferred; sales experience and travel industry knowledge are essential.
- Other info: Work from our Wimbledon call centre and enjoy a dynamic, supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Direct Sales Travel Agent – Club Med
About Club Med
Club Med was established in 1950 and is a pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand. Club Med has been innovating in travel, lifestyle and hospitality, operating close to 70 sun and snow resorts worldwide, delivering luxury, adventure and relaxation with a focus on excellence and customer satisfaction.
Job Overview
Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Wimbledon, London. As a Travel Sales Agent (Direct), you will be the first point of contact for direct customers, delivering expert advice, customized travel solutions and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our customers\\\’ needs and preferences for beach escapes, luxurious ski resorts, or family adventures.
Key Responsibilities
- Promote Club Med packages and offers to customers through multiple channels (phone, email, WhatsApp, and more).
- Handle inbound calls and written inquiries from customers interested in Club Med holidays; perform outbound follow-ups to promote offers, recruit new clients, support modifications, and strengthen relationships.
- Provide accurate information on Club Med Terms & Conditions, destinations, accommodation, activities, transport, and pricing.
- Convert inquiries into sales by communicating the value proposition and guiding customers to use self-service on the website when appropriate.
- Meet or exceed sales targets through effective sales techniques and relationship management.
- Process bookings: collect necessary information accurately, use internal sales tools correctly, follow processes, and process payments efficiently.
- Upsell additional services or amenities (e.g., spa treatments, excursions, room upgrades) to enhance the holiday experience and increase revenue.
- Provide excellent customer service at any stage of the booking process in line with Club Med standards and terms and conditions.
- Maintain accurate records of customer interactions, booking details, and sales transactions using company tools.
- Remain updated on terms and conditions, promotions, procedures related to Club Med resorts, sales techniques and tools; identify opportunities for process improvements and provide feedback for optimization.
Education
Education Level
Bachelor’s degree or equivalent
Experience
- Solid knowledge of the travel and tourism industry
- Experience in a similar position and sector
- Mastery of sales techniques and negotiation skills
- Familiarity with ski travel is advantageous
- Knowledge of Amadeus is beneficial
Languages
Fluency in spoken and written English is mandatory.
Benefits
- 90 days of remote work per year
- 25 days holidays prorata + 1 extra day off for your birthday
- 40% reimbursement of your public transportation ticket
- Private health insurance
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Industries
- Hospitality
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Direct Sales Travel Agent employer: Club Med
Contact Detail:
Club Med Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Sales Travel Agent
✨Tip Number 1
Familiarise yourself with Club Med's offerings and unique selling points. Understanding their all-inclusive packages, destinations, and customer service standards will help you engage effectively with potential customers during the interview.
✨Tip Number 2
Brush up on your sales techniques and customer service skills. Be prepared to discuss specific examples of how you've successfully converted inquiries into sales in previous roles, as this will demonstrate your capability to meet their sales targets.
✨Tip Number 3
Research the travel and tourism industry trends, especially related to family and luxury travel. Being knowledgeable about current market demands can set you apart and show your passion for the role.
✨Tip Number 4
Network with current or former employees of Club Med if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Direct Sales Travel Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Direct Sales Travel Agent position at Club Med. Tailor your application to highlight relevant experience in sales and customer service.
Craft a Compelling CV: Your CV should clearly showcase your experience in the travel and tourism industry, particularly any roles that involved sales or customer interaction. Use bullet points to make it easy to read and focus on achievements that demonstrate your sales prowess.
Write a Strong Cover Letter: In your cover letter, express your passion for travel and customer service. Mention specific experiences that relate to the job description, such as handling customer inquiries or upselling services. Make sure to convey your enthusiasm for working with Club Med.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, negotiation, and familiarity with booking systems like Amadeus. If you have experience with ski travel or luxury holidays, be sure to mention that as well.
How to prepare for a job interview at Club Med
✨Know Your Product Inside Out
Familiarise yourself with Club Med's offerings, including destinations, packages, and unique selling points. Being able to discuss specific resorts and activities will demonstrate your expertise and enthusiasm for the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and techniques. Be ready to provide examples of how you've successfully converted inquiries into sales and how you handle objections or challenges during the sales process.
✨Emphasise Customer Service Excellence
Highlight your commitment to providing outstanding customer service. Share examples of how you've gone above and beyond for customers in the past, as this role requires a strong focus on customer satisfaction.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling customer inquiries and upselling services, as this will showcase your ability to think on your feet and apply your sales techniques effectively.