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- Tasks: Assist customers with inquiries and manage claims for a seamless holiday experience.
- Company: Join Club Med, a global leader in premium all-inclusive holidays with over 70 resorts worldwide.
- Benefits: Enjoy remote work options, competitive pay, and gain valuable industry experience.
- Why this job: Be part of a dynamic team focused on exceptional customer service and continuous improvement.
- Qualifications: Must be enrolled in a relevant degree program with strong communication and customer service skills.
- Other info: Full-time internship lasting 12 months, with flexible working hours and a friendly work environment.
Location: Club Med London Office, UK (Connect House, 133-137 Alexandra Road, SW19 7JY London)
Starting Date: End of August-Beginning of September 2025
Duration: 12 months
About Club Med: Club Med is a global hospitality brand specializing in premium all-inclusive holidays packages. With over 70 resorts worldwide, we offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.
Position Overview: We are seeking a Customer Care Intern to join our dynamic team at the Club Med London Office for the UK, Irish, and Nordics markets. This internship presents an exciting opportunity for individuals who are passionate about delivering exceptional customer service and gaining valuable experience in the travel and hospitality industry.
Key Responsibilities:
- Assist Customers: Respond promptly and professionally to customer inquiries via all communication channels, providing accurate information about Club Med resorts, packages, and services.
- Handling pre & post departure claims: Address any claims or issues that arise before or after customers depart for their Club Med holidays including but not limited to complaints regarding T&Cs or service level received from the teams or complaints regarding the customers’ stay following Club Med processes. Manage the entire process of claim resolution, from initial contact through to resolution and follow-up.
- Problem resolution: Address customer concerns and complaints effectively, striving to achieve prompt resolution and ensure customer satisfaction, adhering to Club Med policies and procedures.
- Product Knowledge: Maintain up-to-date knowledge of Club Med T&Cs, processes and policies to provide informed assistance and guidance to customers.
- Documentation: Maintain accurate records of customer interactions, transactions, and resolutions in our CRM system.
- Collaboration: Collaborate closely with other departments, including Sales, Marketing, and Operations, to ensure seamless communication and coordination in addressing customer needs and claims.
- Continuous Improvement: Identify opportunities for process improvement and contribute ideas to enhance the customer experience and operational efficiency.
- Feedbacks: Gather post-call and post-stay feedback from customers, addressing any concerns, and maintaining positive relationships for future bookings and liaising with sales teams and resorts for operational improvements.
- Reporting: Provide management with reporting on claims management but also feedbacks from customers and ad hoc reporting on demand.
Qualifications:
- Currently enrolled in a bachelor's or master’s degree program, preferably in Hospitality Management, Tourism, Business Administration, or a related field.
- Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
- Strong customer service orientation with a genuine desire to assist and support customers.
- Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
- Proficiency in Microsoft Office applications (Word, Powerpoint, Excel…)
- Fluency in English; proficiency in French is a plus.
Duration & Compensation:
This is a full-time internship position with a duration of 12 months. Compensation: 10.00-12.21 GBP per hour.
Application Process:
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the Customer Care Intern position. Please email your application to customer.care.uk@clubmed.com with the subject line "Customer Care Intern Application - [Your Name]".
Note: Club Med is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. You will be entitled to remote working – 2 days a week. Your working hours will be from Monday to Friday 09:00 to 17:30 including an hour lunch break.
Customer Care Intern employer: Club Med
Contact Detail:
Club Med Recruiting Team
customer.care.uk@clubmed.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Intern
✨Tip Number 1
Familiarise yourself with Club Med's offerings and customer service philosophy. Understanding their premium all-inclusive packages and commitment to customer satisfaction will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing scenarios can help you prepare for the types of situations you might encounter as a Customer Care Intern.
✨Tip Number 3
Network with current or former employees of Club Med, particularly those in customer service roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Stay updated on trends in the travel and hospitality industry. Being knowledgeable about current events and customer preferences can set you apart and demonstrate your genuine interest in the field.
We think you need these skills to ace Customer Care Intern
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Customer Care Intern position. Highlight your passion for customer service and any relevant experience in hospitality or tourism. Mention specific skills that align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your CV and cover letter reflect your strong written and verbal skills. Use clear and professional language, and consider including examples of how you've effectively communicated in previous roles or experiences.
Highlight Relevant Experience: If you have any previous experience in customer service or related fields, make sure to emphasise this in your application. Include specific examples of how you handled customer inquiries or resolved issues, as this will demonstrate your suitability for the internship.
Proofread Your Application: Before submitting your application, take the time to proofread both your CV and cover letter. Look for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Club Med
✨Research Club Med
Before the interview, take some time to learn about Club Med's values, mission, and the services they offer. Understanding their commitment to customer satisfaction will help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Customer Care Intern, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and maintain a friendly tone. Practice common interview questions to ensure you convey your ideas effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service orientation. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service, as this will showcase your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the internship and the team you'll be working with. This shows your genuine interest in the position and helps you understand how you can contribute to the company's success.
