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- Tasks: Lead front-of-house operations for exciting events and ensure top-notch guest experiences.
- Company: Join Club Langley, a vibrant venue hosting 340+ events yearly.
- Benefits: Competitive salary, potential studio accommodation, and a dynamic work environment.
- Other info: Opportunity for personal growth and to make a real impact on guest satisfaction.
- Why this job: Be the face of memorable events and elevate service standards in a lively setting.
- Qualifications: Experience in busy event environments and strong leadership skills required.
The predicted salary is between 37000 - 43000 £ per year.
Location: Club Langley, Beckenham (BR3)
Hours: 48 hours per week (predominantly evenings/weekends)
Salary: £37,000 - £43,000 (studio accommodation available by agreement)
About Club Langley
Club Langley is a thriving events venue and sports club in Beckenham, hosting around 340 private events each year across two function rooms, alongside a lively public sports bar. We are strengthening our management team to elevate service standards, consistency and guest experience across all areas of the venue.
The Role
This is a hands-on, floor-based leadership role responsible for the smooth delivery of private events and the overall quality of front-of-house service. You will lead by example on shift, set clear expectations, and ensure every event runs professionally, calmly and to plan. You will work closely with our Function Coordinators (bookings/admin), senior management, and event organisers, and collaborate daily with the General Manager to ensure consistent delivery and high standards.
Key Responsibilities
- Lead front-of-house delivery for private events from set-up to close-down (weddings, celebrations, corporate events, funerals).
- Direct and support Door Security, Bar Supervisors, bar teams and service staff during events and peak trading.
- Run pre-shift briefings, allocate roles, control pace, and maintain standards of service, uniform and presentation.
- Proactively manage guest experience, resolving issues and complaints in the moment.
- Introduce and embed practical SOPs and checklists for set-up, service, bar operation and close-down.
- Coach supervisors and staff through training, feedback and performance support, raising capability over time.
- Support labour discipline and rota effectiveness during service (right people, right place, right time).
- Work with senior management to continuously improve event delivery, staff performance and consistency.
What We're Looking For
- Proven experience in a busy events FOH environment (hotel C&B, wedding venue, large multi-space venue, premium pub/bar with functions).
- Strong floor leadership with confidence directing teams in live service.
- Calm, solutions-focused, and excellent with guests.
- Great communication skills, high standards, and a coaching mindset.
- Highly organised with strong attention to detail (timings, room readiness, briefings).
- Personal licence desirable (or willingness to obtain).
How to Apply
Please send your CV along with a short note covering: The most challenging event service you've led and how you handled it. The standards or routines you've implemented to improve consistency.
Front Of House Manager (Floor Based) in London employer: Club Langley Bar Services
Contact Detail:
Club Langley Bar Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Manager (Floor Based) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills in person! If you can, visit Club Langley and chat with the team. Demonstrating your passion for the venue and its events can really set you apart from other candidates. Plus, it gives you a chance to see the vibe and culture firsthand.
✨Tip Number 3
Prepare for the interview by practising common questions related to event management. Think about how you’ve handled challenging situations in the past and be ready to share those stories. We love hearing about real experiences that showcase your leadership and problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Club Langley. Let’s make it happen!
We think you need these skills to ace Front Of House Manager (Floor Based) in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your CV, make sure to highlight your experience in busy events environments. We want to see how you've led teams and managed events, so don't hold back on the details!
Be Specific in Your Note: In your short note, be clear about the most challenging event service you've led. We love a good story, so share what made it tough and how you tackled those challenges head-on.
Highlight Your Standards: Talk about the standards or routines you've implemented in previous roles. We’re all about consistency and high-quality service, so let us know how you've contributed to that in your past experiences.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Club Langley Bar Services
✨Know Your Venue
Before the interview, take some time to research Club Langley. Familiarise yourself with their events, services, and overall vibe. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team during busy events. Highlight how you managed challenges, maintained service standards, and ensured guest satisfaction. This is crucial for a floor-based leadership role.
✨Be Ready to Discuss SOPs
Since the role involves introducing and embedding practical SOPs, think about specific routines or checklists you've implemented in previous positions. Be ready to discuss how these improved service consistency and efficiency.
✨Practice Problem-Solving Scenarios
Anticipate questions about handling difficult situations with guests or staff. Prepare to share your approach to resolving issues calmly and effectively, as this will demonstrate your solutions-focused mindset and ability to maintain high standards under pressure.