At a Glance
- Tasks: Engage with guests, assist with bookings, and ensure a memorable sports experience.
- Company: Join the vibrant team at Club La Santa in beautiful Lanzarote.
- Benefits: Enjoy a competitive salary, free lunch, and 30 days holiday plus extra days.
- Other info: Relocation to Lanzarote required; video application needed.
- Why this job: Be the face of sports at a world-class facility and make lasting memories for guests.
- Qualifications: 2+ years in customer service, excellent English, and a can-do attitude.
The predicted salary is between 25020 - 25020 £ per year.
Are you enthusiastic about sports and thrive in a customer-focused environment? We have a new opportunity as a Sports Booking Assistant. In this role, you will be the face of Club La Santa. Engaging with the guests, providing personalized assistance, and ensuring their experience exceeds their expectations will be a part of your day-to-day role. Whether it’s helping them secure their preferred sporting equipment, arranging private instructions and memorable excursions, or addressing any inquiries they may have, you will play a pivotal role in making their visit memorable and smooth.
Key responsibilities include:
- Provide excellent guest experience to Club La Santa guests, ensuring their needs are met promptly and professionally.
- Hand out and maintain sporting equipment, ensuring it is in good condition and available for guest use.
- Gain in-depth knowledge about Club La Santa, gaining a thorough understanding of our extensive range of activities and facilities available.
- Booking private instructions for various sports activities offered at Club La Santa.
- Booking various excursions for guests such as horseback riding, Teguise markets or a day trip to La Graciosa.
- Booking and assisting with bus and taxi airport transfers for guests arriving and leaving Club La Santa.
- Answer guest inquiries with an accountable mindset, providing accurate information and assistance.
- Collaborate with a big Sports Booking team to ensure smooth operations.
- Work with other departments such as events and evening entertainment for ad-hoc occasions of need.
- Work with back office work answering emails, booking excursions, transfer etc.
- Lead and educate the Green Team colleagues working in Sports Booking to make sure CLS is offering the clients a professional, positive, and safe service at the highest possible level.
About You (Essential Knowledge):
- 2+ years of customer service experience.
- Excellent English communication skills as well as speaking a second language (Spanish or Danish is preferred).
- Knowledge of working with computers and associated programs (e.g. Microsoft Teams, Word, Excel, etc).
- Ability to lead, motivate and train green team staff working in Sports Booking.
- Ability to communicate relevantly with guests of all ages, Sports Booking staff, Green Team staff and wider staff within the resort.
- Work well under pressure, with an ability to be solution-oriented with new ideas.
- Self-motivated to professionally develop, participate in team meetings and work independently when required.
- Smiley, happy person with a can-do attitude.
- Valid European drivers license.
About You (Beneficial Knowledge):
- Preferably customer service experience from a sports or retail environment.
- Spanish and/or Scandinavian language communication skills.
What do we offer:
- Permanent full time contract with 40 hrs. working week and 2 days off.
- The annual gross salary is 25,020€.
- One free lunch will be provided on all working days.
- Holiday: 30 days a year + 18 extra days of holiday as compensation for work on public holidays including holiday pay.
- Subsidised shared accommodation at 196.76 € per month (the apartment is shared with another employee and consists of a living room with a small kitchen, bathroom and one bedroom).
- Full use of world-class sporting facilities at Club La Santa.
- Spanish Residency allowing for discounted travel within the Canary Islands and mainland Spain.
- A learning environment with different possibilities to develop professionally and personally.
- Support in organising the necessary documentation required for foreigners upon arrival in Spain.
Important information for when applying:
- We can only employ people with a passport from the EU community or with a Spanish residencia and work permit.
- The position will require relocation to Lanzarote if you are not already living here.
- Only applications in English will be taken into consideration.
- In the application a video will be required of you. We would like you to upload a 3-5 min video of you explaining your experience in this field and what you can offer.
- The minimum period of employment for this job is 9 months, starting with a 2 month probationary period.
- A clean criminal report and child protection certificate will be required from new staff upon arrival.
Sports Booking Assistant - Lanzarote employer: Club La Santa
At Club La Santa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the beautiful Lanzarote, our team enjoys a permanent full-time contract with generous holiday allowances, subsidised accommodation, and access to world-class sporting facilities, all while engaging with guests in a dynamic and supportive environment. Join us to be part of a dedicated team that values your contributions and fosters a positive atmosphere for both staff and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Sports Booking Assistant - Lanzarote
✨Tip Number 1
Get to know Club La Santa inside out! Familiarise yourself with all the activities and facilities we offer. This way, when you chat with guests, you can provide them with personalised recommendations that will blow their minds!
✨Tip Number 2
Don’t just apply anywhere; head over to our website and submit your application there. It shows you’re genuinely interested in being part of our team and makes it easier for us to keep track of your application.
✨Tip Number 3
Prepare a killer video introduction! We want to see your personality shine through. Talk about your experience and what you can bring to the table. Keep it engaging and authentic – we love a smiley, happy person!
✨Tip Number 4
Network like a pro! Connect with current or former staff on social media. They can give you insider tips on what it’s really like working at Club La Santa and might even help you get your foot in the door.
We think you need these skills to ace Sports Booking Assistant - Lanzarote
Some tips for your application 🫡
Show Your Passion for Sports:Let us see your enthusiasm for sports in your application! Share any relevant experiences or hobbies that highlight your love for sports and how it connects to customer service.
Be Personal and Engaging:Remember, you’ll be the face of Club La Santa! Use a friendly tone in your written application and make sure to address how you can create memorable experiences for our guests.
Highlight Your Customer Service Skills:We want to know about your customer service experience! Be specific about your past roles and how you’ve gone above and beyond to meet customer needs.
Follow Our Application Guidelines:Don’t forget to upload that video! Make sure it’s clear and showcases your personality and skills. And remember, apply through our website to ensure we get your application!
How to prepare for a job interview at Club La Santa
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Club La Santa and the various sports activities they offer. Familiarise yourself with the equipment and excursions available, so you can confidently discuss how you would enhance guests' experiences.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent guest experiences, be ready to share specific examples from your past customer service roles. Highlight situations where you went above and beyond to meet a customer's needs or resolve an issue.
✨Practice Your Language Skills
If you speak Spanish or Danish, brush up on your language skills before the interview. Being able to communicate effectively with guests in their preferred language can set you apart, so consider practising common phrases related to sports booking and customer service.
✨Bring Your Can-Do Attitude
The ideal candidate for this position is someone with a positive, solution-oriented mindset. During the interview, showcase your enthusiasm for sports and your ability to work well under pressure. Share how you stay motivated and contribute to a team environment.
