Bike Mechanic - Lanzarote

Come work at the world's biggest sports resort. Club La Santa is the world's biggest sports resort, and we continue to set the standard for active and fun holidays. At Club La Santa, guests can enjoy more than 80 different sports on state-of-the-art facilities and 500 weekly activities and instructed lessons – all included in the stay! With almost 496 rooms spanning from one-bedroom apartments to luxurious suites, we host approximately 1600 guests at maximum capacity. We are also a beloved destination for many national sports teams and professional athletes. The resort is located near La Santa village on the north-western coast of Lanzarote in the Canary Islands. It is an English-speaking resort with the majority of guests from Denmark, the United Kingdom, and Germany.

Work and responsibilities

• As a bike mechanic at Club La Santa, you will be responsible for the daily maintenance of our bikes and delivering the best experience to Club La Santa guests.
• Your responsibilities include:
• Carrying out scheduled maintenance of the rental fleet, which consists of up to 500 bikes, including carbon and alloy road bikes, mountain bikes, city bikes, 2 tandems, and a variety of kids' bikes.
• Using our online system, BRM, to have an overview of the maintenance schedule and update the service history for each bike.
• Performing repairs on guests' private bikes and directly interacting with guests to inform and agree on the work needed.
• Utilizing our till system, Lightspeed, to create work orders, charge the correct amount, and manage stock levels.
• Assisting with the setup of rental bikes.
• Cooperating with the rest of the team to keep the bike center clean, tidy, and organized.
• Reporting directly to the In-Charge of the bike center in Lanzarote and working alongside our bike guide and customer service team located in the Bike Centre.
• Being part of the Green Team, consisting of around 60 sports instructors and more than 450 colleagues across three countries, making you part of a large hotel operation.

Qualifications

• Minimum 3 years of experience as a bike mechanic.
• Cytech Level 2 qualification, graduation certificate from Herningsholm College Denmark, CELF - Centre for Vocational Education Lolland-Falster, or equivalent experience is an advantage.
• Fluent in English. Secondary languages: Spanish and/or Danish.

Candidate profile

• Work to uncompromising standards. You take pride in delivering high-quality work and aim to hand over bikes that meet the high standards expected by Club La Santa guests.
• Problem-solving. You are skilled at finding solutions in situations where normal procedures cannot be followed. You are able to conduct research using dealer webpages, Google, YouTube, etc.
• Work efficiency. You are efficient during working hours, ensuring that daily tasks are completed while maintaining high standards.
• Ability to meet deadlines and organizational skills. You can meet deadlines for specific tasks, such as having rental bikes ready for the next rental or fulfilling promises for private bikes at specific times. Your organizational skills help prioritize tasks.
• Teamwork. You are reliable within the team, capable of collaborating, and open to receiving and implementing feedback.
• Self-motivated to work independently. You can maintain work efficiency even when alone in the workshop and take the initiative to find new tasks during quiet periods.
• Exceptional customer service skills. You provide the best possible customer service when interacting with guests to arrange and agree on work orders and while assisting with rental bikes.

What do we offer

• Permanent full time contract with 40 hrs. working week and 2 days off.
• The salary is 26.600€ annually.
• One free lunch will be provided on all working days.
• Holiday: 30 days a year + 18 extra days of holiday as compensation for work on public holidays including holiday pay.
• Full use of world-class sporting facilities at Club La Santa.
• Spanish Residency allowing for discounted travel within the Canary Islands and mainland Spain.
• A learning environment with different possibilities to develop professionally and personally.
• Support in organising the necessary documentation required for foreigners upon arrival in Spain.

Important information for when applying

• We can only employ people with a passport from the EU community or with a Spanish residencia and work permit.
• The position will require relocation to Lanzarote if you are not already living here.
• Only applications in English will be considered.
• The application must include a video showing us how you would guide a bike tour.
• The minimum period of employment for this job is 9 months, starting with a 2 month probationary period.
• A clean criminal record and a child protection certificate will be required from new staff upon arrival.
• Deadline for application: There is no set deadline for this position. We are always looking for new talented colleagues throughout the year.