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- Tasks: Support global CRM campaigns through email, app notifications, SMS, and WhatsApp.
- Company: Join Club L London, a forward-thinking online fashion retailer.
- Benefits: Enjoy flexible hours, 25 days leave, staff discounts, and a bi-annual bonus.
- Why this job: Be part of a creative team that shapes the future of fashion marketing.
- Qualifications: Experience with email marketing tools and a keen eye for detail.
- Other info: Dynamic work environment with opportunities for growth and innovation.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures. From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.
The Role
You’ll support the day-to-day management of the global CRM channel, helping to deliver high-quality campaigns across email, app push notifications, SMS and WhatsApp. You’ll play an important role in supporting channel growth and improving campaign performance through accurate execution, creativity and strong attention to detail. Working closely with the wider Marketing team, you’ll contribute to enhancing retention and acquisition through targeted communications, testing, and performance monitoring.
Key Responsibilities
- Support the planning, building, and scheduling of international email campaigns, helping maintain an accurate and up-to-date international campaign calendar.
- Take ownership of email campaign builds across international territories in Klaviyo.
- Take full ownership of the planning and scheduling of daily push notifications.
- Ownership of push notification monthly and weekly planning and scheduling.
- Work closely with Graphics and Creative teams to brief and develop engaging campaign concepts that align with key trading moments, product launches, seasonal trends, and stock availability.
- Contribute ideas to improve localisation across international territories, ensuring content is relevant to seasonal trends, cultural moments, and individual market behaviours.
- Maintain automated customer journeys, including updating flow imagery and creative assets to align with seasonal campaigns.
- Work closely with Marketing, eCommerce and Merchandising teams to ensure all communications are on-brand, accurate, and timely.
- Monitor and analyse campaign performance, providing clear and actionable insights to support continuous improvement.
- Track industry trends and create competitor reports to influence future campaigns.
The role is for you if you have:
- Experience with email marketing platforms or CRM campaign management tools is beneficial.
- A strong focus on accuracy and quality assurance, with meticulous attention to detail when building, checking, and testing campaigns before deployment.
- A balance of creative flair and analytical thinking, combined with a commercial mindset.
- The ability to adapt quickly and manage multiple priorities in a fast-paced environment.
- Excellent organisational skills and a customer-first mindset.
- An active interest in emerging trends and innovations within digital marketing and CRM.
What’s on offer?
- Bi-annual bonus scheme
- 25 days of annual leave (plus bank holidays)
- Extra day off for your birthday
- Flexible working hours around core hours of 10-4
- Cycle to work scheme
- 40% staff discount across Club L and Lavish Alice products
- Healthcare Cashplan
- Free onsite gym
- Enhanced pension contribution
- Enhanced maternity and sick pay
- Free snacks, drinks & treats
- Social events
CRM Assistant in West Kilbride employer: Club L London
Contact Detail:
Club L London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Assistant in West Kilbride
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work, especially if you've got experience with email marketing or CRM tools. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its campaigns. Be ready to discuss how you can contribute to their CRM efforts and share ideas that align with their brand. We love seeing candidates who are genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team at Club L London. Don’t miss out on this opportunity!
We think you need these skills to ace CRM Assistant in West Kilbride
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! We want to see how you connect with our brand and the forward-thinking woman we cater to. Share any relevant experiences or insights that showcase your enthusiasm for the industry.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and ensure your CV and cover letter are well-structured and easy to read. We appreciate a polished presentation!
Highlight Your CRM Skills: If you've got experience with email marketing platforms or CRM tools, shout about it! We’re looking for someone who can hit the ground running, so mention any relevant skills or projects that demonstrate your ability to manage campaigns effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Club L London
✨Know Your CRM Tools
Familiarise yourself with email marketing platforms like Klaviyo, as well as other CRM campaign management tools. Be ready to discuss your experience with these tools and how you've used them to drive campaign success.
✨Showcase Your Creativity
Prepare examples of past campaigns where you contributed creative ideas or concepts. Think about how you can align your creativity with seasonal trends and cultural moments, as this is key for the role.
✨Demonstrate Attention to Detail
Highlight your meticulous approach to building and testing campaigns. Share specific instances where your attention to detail made a difference in campaign performance or quality assurance.
✨Stay Ahead of Trends
Research current trends in digital marketing and CRM. Be prepared to discuss how you can apply these insights to improve localisation and campaign effectiveness for Club L London.