Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage daily warehouse operations, ensuring efficiency and client satisfaction.
- Company: Beyond Fulfilment is a fast-growing 3PL provider for innovative eCommerce brands.
- Benefits: Enjoy competitive salary, 25 days leave, flexible development opportunities, and staff discounts.
- Why this job: Join a dynamic team focused on continuous improvement and operational excellence in a high-impact role.
- Qualifications: Experience in warehouse management, strong WMS knowledge, and excellent communication skills required.
- Other info: Ideal for those passionate about logistics and looking to make a difference in a growing company.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Warehouse Operations Manager role at Club L London.
About Us
Beyond Fulfilment is a fast-scaling 3PL provider offering flexible, data-driven warehousing and fulfilment services for some of the most innovative eCommerce and D2C brands. From automated warehousing to tech-powered inventory and shipping solutions, we go beyond standard logistics to deliver scalable, tailored support for high-growth businesses.
As we continue our rapid growth, we are looking for a commercially minded and operationally strong Warehouse Operations Manager to join our team. You’ll be responsible for running the day-to-day warehouse operation, managing client SLAs, leading teams, and driving a culture of continuous improvement.
Role Overview
This role is ideal for an experienced logistics professional with a strong understanding of warehouse operations, 3PL relationships, warehouse systems (WMS), and performance reporting. You’ll work cross-functionally with internal teams and external partners to ensure operational excellence, client satisfaction, and efficient use of resources across the warehouse.
Key Responsibilities
- Warehouse Operations
- Lead and oversee daily warehouse functions including inbound, outbound, putaway, replenishment, inventory control, and returns.
- Ensure all warehouse activities are completed in line with agreed SLAs, with a focus on accuracy, speed, and safety.
- Ensure compliance with all health & safety policies, industry standards, and internal SOPs.
- Manage peak season planning, shift structures, and workforce allocation to ensure operational readiness.
- Team Management & Leadership
- Lead and develop warehouse supervisors and team leads across different shifts and departments.
- Support recruitment, onboarding, and ongoing training of warehouse staff to ensure high performance and retention.
- Create a positive and productive working environment with clear goals, recognition, and accountability.
- 3PL & Stakeholder Collaboration
- Serve as the key operational contact for third-party logistics (3PL) providers, driving service quality and accountability.
- Work closely with internal departments (Client Success, Inventory, Tech, and Commercial) to ensure smooth coordination and client delivery.
- Act as a point of escalation for operational queries or issues affecting client experience or delivery performance.
- System Optimisation & WMS Oversight
- Utilise your strong understanding of Warehouse Management Systems (WMS) to optimise workflows and improve system adoption.
- Work with internal tech teams to configure, test, and continuously improve WMS performance and reporting functions.
- Ensure that all warehouse team members are trained effectively on WMS use, scanning, and system processes.
- Project Management & Client Onboarding
- Lead operational setup for new client onboarding, including warehouse layout planning, packaging processes, SLAs, and reporting structures.
- Support project delivery for warehouse expansion, automation, or service diversification initiatives.
- Liaise with clients during onboarding and change management phases to ensure a seamless operational setup.
- Performance Monitoring & Reporting
- Build and maintain clear KPI dashboards and reports across picking, packing, shipping, productivity, labour, and order accuracy.
- Monitor warehouse capacity, space utilisation, and cost per order metrics to inform planning and budgeting.
- Use data to identify underperformance and implement corrective actions to improve operational output and customer service.
- Continuous Improvement
- Identify opportunities to optimise processes, reduce manual touchpoints, and improve productivity.
- Champion a culture of continuous improvement, with clear action plans and measurable outcomes.
- Drive cost-efficiency initiatives without compromising service or quality.
What We\’re Looking For
- Significant experience in warehouse operations management, ideally in a 3PL or high-volume fulfilment environment.
- Strong understanding of Warehouse Management Systems (WMS) and how they support operational efficiency.
- Proven track record in managing 3PL or multi-client warehouse operations.
- Highly proficient in analysing data and reporting on operational KPIs; advanced Excel or BI tool knowledge preferred.
- Strong project management capability – able to lead cross-functional initiatives and manage change effectively.
- Excellent communication skills and stakeholder management (both internal and external).
- Commercially minded with a focus on operational cost control and client service.
Desirable
- Experience in eCommerce, retail, FMCG, or D2C fulfilment environments.
- Familiarity with Lean, Six Sigma, or other operational improvement methodologies.
- Experience with ERP systems
What We Offer
- Competitive salary and performance-related bonus
- 25 days annual leave + bank holidays + your birthday off
- Flexible career development and progression opportunities
- Staff discounts and benefits across partner brands
- A high-impact role in a rapidly growing fulfilment business
- Supportive, fast-paced work environment with autonomy and ownership
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Retail Apparel and Fashion
#J-18808-Ljbffr
Warehouse Operations Manager employer: Club L London
Contact Detail:
Club L London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in warehouse management systems (WMS). Understanding how these systems optimise operations will give you an edge during interviews, as you'll be able to discuss specific examples of how you've used WMS in your previous roles.
✨Tip Number 2
Network with professionals in the logistics and fulfilment industry. Attend relevant events or join online forums where you can connect with others who work in 3PL environments. This can lead to valuable insights and potential referrals for the Warehouse Operations Manager position.
✨Tip Number 3
Prepare to discuss your experience with performance monitoring and reporting. Be ready to share specific KPIs you've managed in the past and how you've used data to drive improvements in warehouse operations. This will demonstrate your analytical skills and operational mindset.
✨Tip Number 4
Showcase your leadership abilities by preparing examples of how you've developed teams in previous roles. Highlight any training programmes you've implemented or how you've fostered a culture of continuous improvement, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Warehouse Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warehouse operations management, particularly in 3PL or high-volume fulfilment environments. Use specific examples that demonstrate your understanding of Warehouse Management Systems (WMS) and operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the key responsibilities outlined in the job description, such as team management, performance monitoring, and continuous improvement initiatives.
Highlight Relevant Achievements: When detailing your work experience, focus on quantifiable achievements that showcase your ability to manage warehouse operations effectively. Mention any successful projects you've led, improvements in KPIs, or cost-saving initiatives you've implemented.
Showcase Your Communication Skills: Since the role requires excellent communication and stakeholder management, provide examples of how you've successfully collaborated with internal teams and external partners. This could include managing client relationships or leading cross-functional projects.
How to prepare for a job interview at Club L London
✨Showcase Your Operational Expertise
Be prepared to discuss your previous experience in warehouse operations management. Highlight specific examples where you successfully managed daily functions, improved processes, or led teams to achieve operational excellence.
✨Demonstrate Data Proficiency
Since the role requires strong analytical skills, come ready to talk about how you've used data to monitor KPIs and drive improvements. Mention any experience with Warehouse Management Systems (WMS) and how you've leveraged them for efficiency.
✨Emphasise Team Leadership Skills
The position involves leading teams, so be sure to share your approach to team management. Discuss how you've developed staff, created a positive work environment, and handled recruitment and training to ensure high performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you had to manage peak seasons, resolve operational issues, or collaborate with 3PL providers to maintain service quality.
