About Us
Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.
From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.
The Role
The Head of Ecommerce will lead Club L London's global ecommerce trading function, driving profitable digital growth across all markets and building a high performing, commercially accountable trading team. This role will line manage three Senior Executives and provide leadership across a wider ecommerce team of 10, creating a culture of high performance, accountability and continuous improvement.
Moving beyond traditional website management, the Head of Ecommerce will operate as a senior commercial leader, setting the ecommerce trading strategy, challenging market performance and ensuring every market has a clear plan to deliver Revenue, Conversion, Margin and profitability.
Working collaboratively across multiple departments, the Head of Ecommerce will translate wider company objectives into clear, actionable digital trading strategies, ensuring opportunities are maximised and risks identified and addressed at pace. The successful candidate will combine strong ecommerce trading expertise with commercial judgement, analytical capability and exceptional leadership, alongside a relentless focus on the customer.
Key Responsibilities
Ecommerce Strategy & Commercial Performance
- Own the global ecommerce trading strategy and translate business targets into clear market level plans across Revenue, Conversion, Margin and profitability
- Lead trading performance across markets, identifying opportunities and risks and ensuring insight is quickly converted into commercial action
Market & P&L Leadership
- Lead market owners with clear accountability for performance, ensuring each territory is managed commercially with P&L in mind
- Partner with Finance and wider teams to improve forecasting, profitability and investment decisions across markets
Conversion & Customer Experience
- Own the CRO and experimentation strategy, using customer behaviour and data to identify opportunities across the end-to-end digital journey
- Partner with Product and Technology to prioritise improvements across Search, Navigation, PLP, PDP, Basket and Checkout based on commercial impact
International Growth
- Develop market specific strategies based on local customer behaviour, competitors, seasonality and commercial opportunities
- Identify opportunities to accelerate international growth while ensuring localisation creates a genuinely relevant customer proposition
Data, AI & Innovation
- Build a data led trading culture where reporting leads to clear decisions, actions and measurable commercial outcomes
- Drive practical adoption of AI and automation across analysis, forecasting, localisation, competitor intelligence and trading productivity
About You
- Significant ecommerce and digital trading experience within a fast paced consumer business, ideally fashion or retail
- Strong experience leading ecommerce trading teams and delivering significant commercial growth
- Good understanding of AI, automation and emerging ecommerce technology, with a practical mindset towards adoption
- Highly analytical with the ability to translate complex information into clear commercial decisions
- Comfortable operating in a high growth environment where priorities change quickly
- Confident operating with senior leadership and able to challenge constructively
What's on offer?
- Annual bonus scheme
- Bi-Annual Dress Allowance
- 25 days of annual leave (plus bank holidays)
- Extra day off for your birthday
- Flexible working hours around core hours of 10-4
- Early Finish Fridays
- Cycle to work scheme
- 40% staff discount across Club L and Lavish Alice products
- Healthcare Cashplan
- Free onsite gym
- Enhanced pension contribution
- Enhanced maternity and sick pay
- Free snacks, drinks & treats
- Social events
#J-18808-Ljbffr
Head of Ecommerce in Stretford employer: Club L London
CLUB L LONDON in Manchester is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee well-being. With attractive benefits and opportunities for professional growth, the company fosters an environment where innovative ideas are encouraged, making it an ideal place for those looking to make a meaningful impact in procurement.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Ecommerce in Stretford
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Club L London are looking for when hiring for a Head of Ecommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Club L London for the Head of Ecommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Club L London as a Head of Ecommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Club L London’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Ecommerce.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Club L London, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Club L London's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Club L London. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Club L London
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Club L London uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Club L London. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
