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For Companies At a Glance
- Tasks: Lead e-commerce fulfilment and returns operations for a trendy fashion retailer.
- Company: Join Club L London, the next-gen online fashion hub for stylish women.
- Benefits: Enjoy a competitive salary, flexible hours, and a vibrant work culture.
- Why this job: Make a real impact in the fast-paced world of online fashion logistics.
- Qualifications: Experience in e-commerce fulfilment and strong problem-solving skills required.
- Other info: Be part of a dynamic team with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Club L London is the next-generation online fashion retailer for the forward-thinking woman. We specialise in accessible luxury and unique designs of unrivalled quality to flatter all figures. From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience that connects our global community of diverse consumers, international fashion influencers and content creators with new and exciting collections dropping each week.
Role Overview
We’re looking for a proactive and highly organized E-commerce Fulfilment & Returns Manager to lead our order fulfilment and returns operations. This role is pivotal in ensuring smooth delivery experiences and efficient reverse logistics, while maintaining high customer satisfaction and operational excellence.
Key Responsibilities
- Fulfilment Operations: Oversee daily order processing, picking, packing, and shipping across all e-commerce channels. Manage relationships with 3PLs, couriers, and warehouse teams to ensure timely and accurate deliveries. Monitor KPIs such as order accuracy, delivery speed, and fulfilment cost efficiency.
- Returns & Reverse Logistics: Design and manage a seamless returns process that balances customer satisfaction with cost control. Analyse return reasons and trends to identify product or process improvements. Coordinate with customer service and warehouse teams to handle exchanges, refunds, and restocking.
- Inventory & Systems Management: Maintain accurate inventory levels and ensure real-time stock visibility across platforms. Work with ERP/WMS systems to track fulfilment and returns data. Collaborate with merchandising and procurement teams to forecast demand and manage replenishment.
- Cross-functional Collaboration: Partner with customer service to resolve order and return issues quickly and empathetically. Support marketing and product launches with logistics planning and execution. Provide insights and reporting to leadership on fulfilment and returns performance.
Requirements
- Demonstrable experience in e-commerce fulfilment and returns management.
- Strong understanding of warehouse operations, shipping logistics, and reverse logistics.
- Experience with ERP/WMS systems and e-commerce platforms (e.g., Shopify).
- Excellent problem-solving and communication skills.
- Data-driven mindset with a focus on continuous improvement.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Retail Apparel and Fashion
Ecommerce Fulfilment & Returns Manager in Stretford employer: Club L London
Contact Detail:
Club L London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Fulfilment & Returns Manager in Stretford
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and fashion industry, especially those who work at Club L London. A friendly chat can open doors and give you insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by diving deep into the company's values and recent collections. Show us that you’re not just another applicant but someone who genuinely understands and connects with our mission of delivering an engaging customer experience.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you would handle specific fulfilment challenges or returns scenarios. We love candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Club L London team!
We think you need these skills to ace Ecommerce Fulfilment & Returns Manager in Stretford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-commerce Fulfilment & Returns Manager role. Highlight your experience in order processing, returns management, and any relevant systems you've worked with. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how you can contribute to our mission at Club L London. Be sure to mention specific examples from your past roles that demonstrate your problem-solving skills.
Showcase Your Data Skills: Since we’re all about continuous improvement, don’t forget to showcase your data-driven mindset. Mention any experience you have with KPIs, inventory management, or analysing trends. This will show us you’re ready to take on the challenges of the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Club L London
✨Know Your E-commerce Inside Out
Before the interview, dive deep into the e-commerce landscape, especially focusing on fulfilment and returns management. Familiarise yourself with key metrics like order accuracy and delivery speed, as well as the latest trends in reverse logistics. This knowledge will help you speak confidently about how you can contribute to the company's success.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully tackled challenges in fulfilment or returns processes. Highlight how you identified issues, implemented solutions, and improved customer satisfaction. This will demonstrate your proactive approach and ability to drive continuous improvement.
✨Understand Their Customer Experience
Research Club L London’s unique selling points and their target audience. Be ready to discuss how you can enhance the customer experience through efficient fulfilment and returns operations. Showing that you understand their brand and customer base will set you apart from other candidates.
✨Be Ready for Data-Driven Discussions
Since the role requires a data-driven mindset, brush up on your analytical skills. Be prepared to discuss how you’ve used data to inform decisions in previous roles, whether it’s through ERP/WMS systems or analysing return trends. This will show that you’re not just operationally savvy but also strategic in your approach.
