At a Glance
- Tasks: Support ecommerce supply chain operations and coordinate daily shipments with carriers.
- Company: Join a dynamic team in a fast-paced ecommerce environment.
- Benefits: Enjoy flexible hours, 25 days leave, and a generous staff discount.
- Other info: Collaborative culture with opportunities for professional growth and fun social events.
- Why this job: Kickstart your career in supply chain while making a real impact.
- Qualifications: 1-3 years in logistics or ecommerce, strong organisational skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and detail-oriented Junior Supply Chain & Operations Manager to support the day-to-day running of our ecommerce supply chain and fulfilment operations.
This is a hands‑on, developmental role suited to someone stepping up from a coordinator or analyst position, with responsibility for shipment coordination, carrier support, returns processing, and operational administration.
You will work closely with senior team members to ensure smooth operations while building your experience across supply chain and ecommerce.
Responsibilities
- Freight & Shipment Coordination
- Coordinate daily shipments with carriers and freight forwarders
- Track orders in transit and provide updates to internal teams
- Escalate delivery delays or issues to senior team members
- Ensure shipping documentation and data are accurate
- Maintain shipment logs and support reporting
- Carrier Coordination & Setup
- Support Assist in setting up carrier services within systems (WMS/OMS)
- Maintain carrier data, service options, and basic rate information
- Support testing of shipping labels, tracking links, and service configurations
- Act as first‑line support for carrier‑related operational issues
- Escalate integration or system issues to relevant teams
- Returns Processing
- Support the coordination and processing of customer returns
- Ensure returned orders are logged and processed correctly
- Work with warehouse teams on restocking and product checks
- Maintain returns data and support reporting on volumes and trends
- Flag recurring issues or high return rates to management
- Ecommerce Operations
- Assist with daily order fulfilment and dispatch activities
- Monitor order queues and help resolve basic operational issues Liaise with warehouse/3PL teams to ensure orders are processed on time
- Support preparation for peak trading periods and promotions
- Ensure adherence to defined processes and service levels
- Reporting & Administration
- Maintain operational trackers and ensure data accuracy
- Produce basic reports on shipments, returns, and fulfilment
- Support KPI tracking (e. g., dispatch times, delivery performance)
- Assist in documenting processes and standard operating procedures
- Team & Stakeholder Support
- Collaborate with customer service teams to resolve delivery and returns queries
- Communicate with logistics partners on day‑to‑day operational matters
- Provide updates to senior team members on issues and performance
Qualifications
- 1‑3 years' experience in logistics, supply chain, or ecommerce operations
- Good general understanding of shipping and carrier processes
- Familiarity with Power BI or similar tools for tracking and reporting
- Strong organisational skills and attention to detail
- Good communication skills and willingness to learn
- Able to work in a fast‑paced, operational environment
- Exposure to WMS, OMS, or 3PL environments
- Interest in developing a career in supply chain
Benefits
- Annual bonus scheme
- Bi‑annual dress allowance
- 25 days of annual leave (plus bank holidays)
- Extra day off for your birthday
- Flexible working hours around core hours of 10‑4
- Early Finish Fridays
- Cycle to work scheme
- 40% staff discount across Club L and Lavish Alice products
- Healthcare Cashplan
- Free onsite gym
- Enhanced pension contribution
- Enhanced maternity and sick pay
- Free snacks, drinks & treats
- Social events
- #J-18808-Ljbffr
Supply Chain & Operations Manager - Ecommerce in Manchester employer: Club L London
CLUB L LONDON in Manchester is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee well-being. With attractive benefits and opportunities for professional growth, the company fosters an environment where innovative ideas are encouraged, making it an ideal place for those looking to make a meaningful impact in procurement.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain & Operations Manager - Ecommerce in Manchester
✨Get Involved in Supply Chain Events
Join local supply chain associations or events in your area. These gatherings are great for networking and might even help you learn about entry-level opportunities at companies like Club L London before they're posted elsewhere.
✨Tap Into Internships and Co-ops
Many companies in supply chain operations offer internships or co-op programmes, especially during university recruitment fairs. Get in touch with your university’s career services to find out about these opportunities — it’s a golden ticket into the industry!
✨Leverage Your Network on LinkedIn
Connect with professionals in the supply chain industry on LinkedIn. Follow companies like Club L London and engage with their content; this visibility might just get you noticed when they have openings for entry-level roles.
✨Apply Through Our Website!
For entry-level roles, don’t forget to apply directly through the Club L London website. This often puts your application in front of hiring managers directly, showing your genuine interest in joining their team.
We think you need these skills to ace Supply Chain & Operations Manager - Ecommerce in Manchester
Some tips for your application 🫡
Show Off Your Analytical Skills:In supply chain operations, being analytical is key! When writing your CV, highlight any coursework or projects where you’ve had to process data or solve logistical problems. Use specific examples to show how you’ve tackled challenges or optimised processes, even if it's from university assignments.
Highlight Team Experience:Collaboration is huge in this field. Make sure your application mentions any experience working in teams, whether it was through group projects, internships, or even extracurricular activities. We want to know how you contribute to group success and how you communicate with others!
Tailor Your Cover Letter for Supply Chain:For your cover letter, don’t just repeat what’s on your CV. Instead, share your enthusiasm for supply chain operations and what drives you to pursue a career in this field. Mention any relevant skills or experiences that directly relate to the job at Club L London. This shows you’ve done your homework and are genuinely interested.
Keep It Simple and Clear:For an entry-level position, we appreciate straightforward applications. Stick to a clean format for your CV and cover letter, and avoid jargon. Clearly present your key skills, qualifications, and why you’re the right fit for Supply Chain & Operations Manager - Ecommerce. Let's make it easy for us to see your potential!
How to prepare for a job interview at Club L London
✨Know Your Basics
For an entry-level role in supply chain operations, it's crucial to grasp the fundamental concepts. Brush up on key vocabulary like 'inventory management', 'logistics', and 'demand planning'. Being able to discuss these terms will show you're committed and ready to learn.
✨Demonstrate Analytical Skills
Expect some scenario-based questions that test your problem-solving and analytical abilities. You might be asked how you'd handle a sudden supply chain disruption or to analyse data trends. Practise articulating your thought process clearly, so you can impress the interviewers with your logical reasoning.
✨Share Your Tech Savvy
Familiarity with tools like Excel and any supply chain software can make you stand out, even at an entry-level. During your interview, mention any relevant projects you've done in school or simulations that involved these tools. Showing that you can navigate technology makes you a more attractive candidate for Club L London.
✨Highlight Your Willingness to Learn
As an entry-level candidate, the focus is less on experience and more on your potential and enthusiasm. Be ready to share examples from your coursework or internships where you embraced feedback or took initiative to improve your knowledge in operations. This will highlight your growth mindset to Club L London!
