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For Companies At a Glance
- Tasks: Lead our E-Commerce strategy, optimise customer journeys, and drive sales performance.
- Company: Join Club L London, a cutting-edge online retailer redefining luxury fashion for women worldwide.
- Benefits: Enjoy flexible hours, 25 days' leave, a bi-annual bonus, and a 40% staff discount.
- Why this job: Be part of an innovative team that values collaboration and creativity in a dynamic work environment.
- Qualifications: Experience in e-commerce, preferably in fashion, with strong analytical and creative skills.
- Other info: Opportunities for professional development and a vibrant company culture await you!
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are looking for a skilled E-Commerce Manager to join the expanding E-Commerce Team at Club L London. In this role, you’ll take ownership of trading performance across our ecommerce platform, using insight and analytics to inform strategy and shape decision-making. You’ll work cross-functionally with marketing, brand, creative, merchandising, tech, and insights to ensure our digital presence not only performs but inspires.
Responsibilities
- Drive Ecommerce Performance & Insights: Monitor trading performance including traffic behaviour and conversion triggers; use web analytics tools and collaborate with the Insight Team to evaluate website and promotional performance. Feed insights into trade meetings, make data-led recommendations, and support strategic decision-making.
- Campaign, Content & Brand Alignment: Plan and execute the trading and content calendar with Brand, Marketing, and Creative teams. Ensure all campaigns and ecommerce assets (homepage banners, campaign content, product descriptions) are on-brand, territory-appropriate, SEO-optimised, and delivered on time.
- Site Experience & Customer Journey Optimisation: Optimise site layout, navigation, PLPs, PDPs, and the checkout journey to ensure a seamless shopping experience. Identify and resolve customer pain points while collaborating with tech teams to implement system improvements that streamline internal processes.
- Merchandising, Pricing & Product Management: Partner with the Merchandising Team to ensure accurate and competitive pricing and discount positioning. Oversee full product launch execution, from planning to publishing, and conduct site audits to ensure stock is accurately displayed online with correct imagery and information.
- Market & Competitor Analysis: Regularly produce competitor analysis across online and retail channels to inform strategy and maintain a strong market position.
Qualifications
- Proven experience in a similar role ideally within the fashion industry
- Strong knowledge of Shopify and ecommerce platform
- Demonstrable experience of managing an ecommerce team
- Skilled in user behaviour analysis, conversion optimisation, and campaign planning
- Strategic and analytic mind that balances with a creative and innovative approach
- Proven record of delivering conversion, sales and profit growth
What’s on offer
- Bi-annual bonus scheme
- 25 days\’ annual leave (plus bank holidays)
- Extra day off for your birthday
- Flexible working hours around core hours of 10-4
- Cycle to work scheme
- Enhanced pension contribution
- Enhanced maternity and sickness policy
- 40% staff discount on Club L and Lavish Alice products
- Healthcare Cashplan
- Free onsite gym with daily classes
- Social events
- Study/Qualification support
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Retail Apparel and Fashion
Referrals increase your chances of interviewing at Club L London.
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E-Commerce Manager employer: Club L London
Contact Detail:
Club L London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager
✨Tip Number 1
Familiarise yourself with Club L London's brand identity and values. Understanding their focus on accessible luxury and the specific needs of their target audience will help you align your insights and strategies with their vision during interviews.
✨Tip Number 2
Brush up on your knowledge of Shopify and other e-commerce platforms. Being able to discuss specific features, tools, and analytics that can enhance trading performance will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully optimised customer journeys in previous roles. Highlighting your experience in improving site layout, navigation, and checkout processes will show that you can contribute to enhancing the user experience at Club L.
✨Tip Number 4
Stay updated on current trends in the fashion e-commerce industry. Being able to discuss recent developments and competitor strategies will not only showcase your analytical skills but also your passion for the industry, making you a more attractive candidate.
We think you need these skills to ace E-Commerce Manager
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Club L London by exploring their website and social media. Understand their brand values, target audience, and product offerings to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in e-commerce, particularly within the fashion industry. Mention specific achievements related to trading performance, user behaviour analysis, and campaign planning.
Showcase Analytical Skills: Demonstrate your strategic and analytical mindset by providing examples of how you've used data to inform decisions in previous roles. Highlight your familiarity with web analytics tools and any successful projects that resulted from your insights.
Tailor Your Application: Craft a personalised cover letter that reflects your understanding of the role and how your skills align with the responsibilities outlined. Mention your knowledge of Shopify and your experience in managing e-commerce teams to stand out.
How to prepare for a job interview at Club L London
✨Know Your E-Commerce Metrics
Familiarise yourself with key e-commerce metrics such as conversion rates, traffic behaviour, and customer journey analytics. Be prepared to discuss how you've used these insights in previous roles to drive performance and make data-led decisions.
✨Showcase Your Collaborative Spirit
Since the role involves working cross-functionally with various teams, highlight your experience in collaboration. Share specific examples of how you've successfully partnered with marketing, creative, and tech teams to achieve common goals.
✨Demonstrate Your Strategic Thinking
Prepare to discuss your approach to strategic planning and campaign execution. Think about how you align content and brand messaging with e-commerce objectives, and be ready to present a case study or example from your past work.
✨Stay Ahead of Market Trends
Research current trends in the fashion e-commerce space and be ready to discuss how they could impact Club L London. Show that you're not only aware of competitors but also have ideas on how to maintain a strong market position.
