At a Glance
- Tasks: Promote and manage bespoke ski tours for schools, using your passion for skiing.
- Company: Join Club Europe, a leader in youth travel with 46 years of experience.
- Benefits: Enjoy hybrid working, 28 days holiday, and opportunities to travel abroad.
- Other info: Dynamic team environment with extensive training and career growth opportunities.
- Why this job: Combine your love for skiing with a rewarding career in account management.
- Qualifications: Sales and customer service experience, plus a passion for skiing or snowboarding.
The predicted salary is between 30000 - 40000 € per year.
Full-time, permanent role – 37.5 hours a week (Mon-Fri).
With 46 years’ experience, Club Europe are UK leaders in organising youth travel. We are specialists in school ski tours, concert and educational tours, throughout Europe and beyond.
We are looking for a dynamic new Ski Tours Account Manager to join our growing team. This is a full-time role of 37.5 hours a week with a minimum of 30 minutes per day lunch break (unpaid).
Our ski tours team arranges school and youth tours to European ski resorts for both UK and international schools. We create bespoke ski trips including all the essential ski elements, plus excursions, to meet our clients’ individual requirements.
Hybrid working (London office + remote working) ~ Training – initially in our London office 2-3 days per week with offer increased remote flexibility upon the successful completion of probation for the right candidate.
- 28 days holidays (8 bank holidays inclusive) plus 3 days gifted Christmas closure days
- Extensive training on our ski tour programme
- Opportunities to travel abroad
- Workplace pension after probationary period
- Private healthcare scheme (subject to eligibility and length of service – currently 3 years)
Requirements:
- Passion for skiing or snowboarding
- At least 1 year’s sales and customer service experience
- Experience of travelling to or working in European ski resorts
- Excellent standard of spoken and written English
- Outstanding communication, customer service and people skills
- Good knowledge of the Microsoft Office package and ability to learn new systems and tools
Responsibilities:
- Proactively identifying and contacting ski leaders with the aim of promoting our ski tours and securing initial consultations.
- Developing strategies and using successful sales tools and techniques to convert prospective clients into sales.
- Using your own ski and travel experience to advise clients on our destinations and ski products.
- Meeting your sales target.
Due to the nature of our business, all successful applicants are DBS checked. We are happy to support reasonable adjustments to candidates during the interview process.
Account Management Support Executive in London employer: Club Europe Group Travel
At Club Europe, we pride ourselves on being a leading employer in the youth travel sector, offering a vibrant work culture that values passion and expertise in skiing. Our team enjoys a supportive environment with extensive training, opportunities for international travel, and a flexible hybrid working model that promotes work-life balance. With competitive benefits including generous holiday allowances and a private healthcare scheme, we are committed to fostering employee growth and satisfaction in our London-based office.
StudySmarter Expert Advice🤫
We think this is how you could land Account Management Support Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ski and travel industry. We all know that personal recommendations can make a huge difference, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research Club Europe and their ski tours inside out. We want you to show off your passion for skiing and how your experience aligns with their needs. Practice common interview questions and have your own ready to go!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can set you apart from other candidates. We recommend mentioning something specific from your conversation to remind them of your enthusiasm and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Club Europe. Let’s get you that dream job!
We think you need these skills to ace Account Management Support Executive in London
Some tips for your application 🫡
Show Your Passion for Skiing:Make sure to highlight your love for skiing or snowboarding in your application. We want to see that you’re not just looking for a job, but that you genuinely care about the sport and the experiences it brings.
Tailor Your Experience:When detailing your sales and customer service experience, be specific! Use examples that relate to the ski industry or travel, so we can see how your background fits perfectly with what we do.
Be Clear and Concise:We appreciate a well-structured application. Keep your language clear and to the point, showcasing your communication skills. Remember, we’re looking for someone who can communicate effectively with our clients!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Club Europe Group Travel
✨Know Your Ski Stuff
Make sure you brush up on your skiing knowledge! Familiarise yourself with popular ski resorts, the types of tours offered, and any recent trends in the ski industry. This will not only show your passion for skiing but also help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales and customer service experiences. Think of specific examples where you successfully converted leads into sales or provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and the role itself.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
