At a Glance
- Tasks: Be the friendly face of Club Eight³, welcoming members and managing their experience.
- Company: Join Medway’s first exclusive longevity and wellness club focused on holistic health.
- Benefits: Enjoy a supportive community, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and member satisfaction.
- Why this job: Make a real difference in people's wellness journeys while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 22000 - 26000 £ per year.
Club Eight³ is Medway’s first members only longevity and wellness club, focused on helping members look, feel, and function at their best. The club combines performance training, recovery, convenience, and lifestyle medicine in one integrated experience. Members benefit from unique therapies, expert coaching, and a tight knit, supportive community. Club Eight³ turns evidence based health practices into an elevated daily ritual for individuals who want more than a traditional gym environment.
This is a full-time, on-site Receptionist role based in Chatham. The Receptionist will be the first point of contact for members and guests, warmly greeting arrivals, managing check-ins, and answering questions about services, schedules, and amenities. Daily responsibilities include:
- Answering and directing phone calls
- Responding to email inquiries
- Maintaining a tidy, welcoming front desk and lobby area
- Scheduling appointments
- Processing payments
- Updating member information
- Supporting membership sign-ups and renewals
The Receptionist will collaborate with coaches and wellness staff to coordinate bookings, relay messages, and help ensure a smooth, professional experience for all members.
Qualifications:
- Strong Customer Service and Communication skills, with the ability to interact professionally and empathetically with diverse members and guests
- Proficiency in core Receptionist Duties and Phone Etiquette, including managing multi-line phones, greeting visitors, and handling inquiries in a courteous and efficient manner
- Solid Clerical Skills, such as scheduling, data entry, basic record keeping, and using office or booking software
- High level of reliability, punctuality, and professionalism, with a polished and welcoming presence at the front desk
- Ability to multitask in a fast-paced environment while maintaining attention to detail and confidentiality
- Prior experience in hospitality, fitness, wellness, or a membership-based environment is beneficial
- Comfort using basic computer applications (e.g. email, calendars, spreadsheets); experience with membership or CRM systems is a plus
Receptionist in Chatham employer: Club Eight³
At Club Eight³, we pride ourselves on being more than just a workplace; we are a community dedicated to wellness and longevity. As a Receptionist in Chatham, you will enjoy a supportive work culture that values personal growth and development, alongside competitive benefits and a unique opportunity to engage with members seeking a transformative health experience. Join us to be part of a pioneering team that is reshaping the fitness landscape while fostering meaningful connections.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Chatham
✨Tip Number 1
First impressions matter! When you walk into an interview, make sure to greet everyone with a warm smile and a friendly hello. This sets a positive tone and shows that you're approachable, which is key for a Receptionist role.
✨Tip Number 2
Be prepared to showcase your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out as someone who truly understands the importance of member satisfaction.
✨Tip Number 3
Practice your phone etiquette! Since you'll be managing calls, it’s essential to sound confident and professional. Try role-playing with a friend to get comfortable with answering questions and directing calls smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Chatham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with our values and the vibrant community at Club Eight³. A warm, friendly tone can make a big difference.
Highlight Relevant Experience:Make sure to showcase any previous experience in customer service or hospitality. We love seeing how your background aligns with the role of Receptionist, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, we’re looking for someone who can multitask efficiently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Club Eight³
✨Know the Club Inside Out
Before your interview, take some time to research Club Eight³. Understand their services, values, and what makes them unique in the wellness industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for members and guests. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to handle inquiries with empathy and professionalism, as this is crucial for creating a welcoming atmosphere.
✨Practice Phone Etiquette
Since you'll be managing phone calls, practice your phone etiquette before the interview. Be ready to demonstrate how you would greet callers, handle multiple lines, and direct inquiries efficiently. This will show that you're prepared for the fast-paced environment of the club.
✨Emphasise Your Multitasking Abilities
The role requires juggling various tasks simultaneously. Think of specific instances where you've successfully managed multiple responsibilities without compromising on quality. Share these examples during your interview to illustrate your capability to thrive in a busy setting.
