At a Glance
- Tasks: Lead a team to create engaging product demonstrations and enhance shopping experiences.
- Company: Join Advantage Solutions, a global leader in sales and marketing.
- Benefits: Enjoy a set schedule, generous paid time off, and customizable benefits.
- Other info: Dynamic role with opportunities for career growth and team collaboration.
- Why this job: Shape the future of retail while developing your leadership skills.
- Qualifications: 3+ years in retail or hospitality; strong leadership and communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll lead the team that brings brands to life in the club - recruiting, hiring, training, and supervising in-store Product Demonstrators. You'll oversee product preparation and presentation, ensure top-notch service for every Club member, and keep communication flowing between warehouse managers, vendors, and your demonstrators, including support for new location grand openings.
What We Offer
- Set schedule of Tuesday-Saturday, 8:00AM-5:00PM (may vary based on needs)
- Work-life balance
- 401(k) plan
- Generous paid time off
- Benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, About You
- Are comfortable recruiting, training, and leading a team in a friendly, motivating way
- Have an Associate's Degree or equivalent experience
- Bring 3+ years of related experience in retail, hospitality, or food environments
- Are detail-oriented with strong leadership and communication skills
- Have a proven track record of leading high-performing teams
- Can exercise independent judgment and coach employees through performance issues
- Are flexible and thrive in a fast-paced environment
- Are available to participate in new location grand openings as needed
Responsibilities
- Direct all activities engaged in successful events, promotion and sales of vendor products
- Communicate strategies and tactics to achieve sales, service and operational excellence
- Support the maintenance and ongoing development of corporate governance framework, policies and procedures
- Collaborate with the District Manager to evaluate various event performance metrics, including execution rates, sales performance, labor hours and operational costs and make adjustments as necessary
- Achieve defined revenue and net income objectives through sales activation, strategy and expense management
- Optimize customer satisfaction/loyalty through improved operations
Supervisory Responsibilities
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
- This position does not have guidance or mentoring responsibilities for indirect reports
Minimum Qualifications
- Education Level: (Required): Associate's Degree or equivalent experience (Preferred): Bachelor's Degree or equivalent experience
- 3-5 Years of experience in a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience
Skills, Knowledge And Abilities
- Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines
- Supervising Skills, to include Delegating Responsibility, Training, & Evaluating Performance
- Excellent Written & Verbal Communication Skills
- Flexible & Adaptable, able to change & Alter According to changes in Projects or Business Environment
- Track Record of Building & Maintaining Customer/Client Relationships
- Ability to Direct, Lead, & Develop People
- Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
- NEHA Professional Food Handler Certification required
Environmental & Physical Requirements
Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.
Additional Information Regarding The Company
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
CDS Full Time Event Manager - Product Demonstration employer: Club Demonstration Services
Club Demonstration Services offers a dynamic work environment where employees can shape the future of shopping experiences. The company provides opportunities for professional growth and development, supported by a network of 65,000 teammates across various countries. Employees enjoy a collaborative culture that emphasizes connection with products and enriching customer experiences.
Contact Details:
Club Demonstration Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CDS Full Time Event Manager - Product Demonstration
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Club Demonstration Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Club Demonstration Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CDS Full Time Event Manager - Product Demonstration
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Club Demonstration Services:Your cover letter is your chance to shine! Tell us why you want to work at Club Demonstration Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Club Demonstration Services!
How to prepare for a job interview at Club Demonstration Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.