At a Glance
- Tasks: Provide L1/L2 support for trading applications and ensure smooth daily operations.
- Company: Join a leading financial services firm with a global presence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with global collaboration across Asia, US, and Europe.
- Why this job: Be at the forefront of trading technology and make a real impact in the finance world.
- Qualifications: Bachelor’s degree in IT and 7 years of experience in FIX technology required.
The predicted salary is between 59400 - 72600 £ per year.
Lead Support Analyst, Trading Applications will be part of the Global OMS/EMS support team responsible for handling OMS/EMS L1/L2 requests from CLSA trading desk, clients, vendors, brokers and exchanges. The duties include daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk. The person should be able to understand & work with infra teams to setup connectivity between external parties including Exchanges and external brokers. The Lead Support Analyst will be required to work in shifts to provide support across the Asia, US, and Europe markets while working closely with the Application Support teams based in CLSA Pune, the US, and Australia.
Key Areas of Responsibilities
- Provide L1/L2 support for OMS/EMS applications, ensuring timely resolution of incidents, service requests, and trading-related issues.
- Support daily trading operations across High Touch and Low Touch Cash Equities, SWAP, and Futures & Options (F&O) trading desks.
- Monitor trading application health, connectivity, and order flow to ensure uninterrupted trading operations.
- Liaise with traders, clients, brokers, exchanges, vendors, and internal stakeholders to troubleshoot and resolve production issues.
- Work closely with infrastructure and network teams to establish, maintain, and troubleshoot connectivity with exchanges, brokers, and other external counterparties.
- Coordinate with global Application Support teams in Pune, the US, and Australia to ensure seamless follow-the-sun support coverage across Asia, US, and Europe markets.
- Perform incident management, root cause analysis, and post-incident reviews, driving preventive measures and continuous service improvements.
- Maintain operational procedures, support documentation, and knowledge repositories while contributing to process automation and efficiency initiatives.
Requirements
- Bachelor’s degree in computer science, Software Engineering, or a related IT field.
- Minimum 7 years of relevant experience in FIX technology with good experience in FIX certification and FIX client onboarding.
- 3-5 years of experience in a Broker / Dealer environment.
- Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment.
- Good understanding of Trade Flow systems such as CONNECT, and Order Management such as Fidess, Flextrade.
- Good knowledge of exchange rules of Asian markets.
- Good understanding of Algo trading, SWAP, Future & Options business in a DMA & DSA FIX environment.
- Excellent communications skills and the ability to interact with Vendors and Traders.
- Strong attention to details, proactive mindset and a good team player.
Lead Support Analyst, Trading Applications, Information Technology in London employer: CLSA
CLSA is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a supportive environment that values diversity and inclusion. Joining CLSA means being part of a forward-thinking team dedicated to excellence in the fast-paced world of equities trading.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Support Analyst, Trading Applications, Information Technology in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like CLSA. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from CLSA.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like CLSA. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Lead Support Analyst, Trading Applications, Information Technology in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in CLSA and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show CLSA how you can be a team player!
How to prepare for a job interview at CLSA
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with CLSA.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with CLSA's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
