At a Glance
- Tasks: Provide L1/L2 support for trading applications and ensure smooth daily operations.
- Company: Join CITIC CLSA, a leading investment bank with a global presence.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborate with international teams and enhance your skills in a fast-paced environment.
- Why this job: Be part of a dynamic team impacting global trading operations across multiple markets.
- Qualifications: Bachelor’s degree in IT and 7 years of experience in FIX technology required.
The predicted salary is between 56700 - 69300 £ per year.
Position
Description: Lead Support Analyst, Trading Applications will be part of the Global OMS/EMS support team responsible for handling OMS/EMS L1/L2 requests from CLSA trading desk, clients, vendors, brokers and exchanges.
The duties include daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk.
The person should be able to understand & work with infra teams to set up connectivity between external parties including Exchanges and external brokers.
The Lead Support Analyst will be required to work in shifts to provide support across the Asia, US, and Europe markets while working closely with the Application Support teams based in CLSA Pune, the US, and Australia.
- Key Areas of Responsibilities
- Provide L1/L2 support for OMS/EMS applications, ensuring timely resolution of incidents, service requests, and trading-related issues
- Support daily trading operations across High Touch and Low Touch Cash Equities, SWAP, and Futures & Options (F&O) trading desks
- Monitor trading application health, connectivity, and order flow to ensure uninterrupted trading operations
- Liaise with traders, clients, brokers, exchanges, vendors, and internal stakeholders to troubleshoot and resolve production issues
- Work closely with infrastructure and network teams to establish, maintain, and troubleshoot connectivity with exchanges, brokers, and other external counterparties
- Coordinate with global Application Support teams in Pune, the US, and Australia to ensure seamless follow-the-sun support coverage across Asia, US, and Europe markets
- Perform incident management, root cause analysis, and post-incident reviews, driving preventive measures and continuous service improvements
- Maintain operational procedures, support documentation, and knowledge repositories while contributing to process automation and efficiency initiatives
Requirements
- Bachelor’s degree in computer science, Software Engineering, or a related IT field.
- Minimum 7 years of relevant experience in FIX technology with good experience in FIX certification and FIX client onboarding.
- 3-5 years of experience in a Broker / Dealer environment.
- Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment.
- Good understanding of Trade Flow systems such as CONNECT Stay informed on CITIC CLSA Job Opportunities.
CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies.
Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management.
As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China.
CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas.
For further information, please visit http://www. clsa. com.
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Lead Support Analyst, Trading Applications, Information Technology employer: CLSA
CLSA is an exceptional employer that fosters a dynamic and collaborative work culture, where innovative thinking and teamwork are highly valued. Located in a vibrant financial hub, employees benefit from extensive professional growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to thrive in the fast-paced world of exotic equity derivatives.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Support Analyst, Trading Applications, Information Technology
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like CLSA. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Lead Support Analyst, Trading Applications, Information Technology
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to CLSA.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on CLSA's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at CLSA
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with CLSA.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at CLSA will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former CLSA employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
