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- Tasks: Provide frontline tech support and implement IT projects across Europe.
- Company: Dynamic financial services firm with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer service and teamwork.
- Why this job: Join a vibrant team and make a real impact in the tech space.
- Qualifications: Bachelor’s degree, 3 years of relevant experience, and strong technical skills.
The predicted salary is between 50000 - 70000 £ per year.
This position is responsible for providing frontline end user technology support and implementing IT projects to the office in London and other European locations. This role will also support IT infrastructure engineering activities coordinated by functions groups in Asia headquarters.
Key Areas of Responsibilities
- Adhere to FCA regulations and CLSA's Code of Conduct at all times.
- Required to comply with company procedures regarding personal account trading, processing client complaints, and gifts and inducement policy, and other relevant global or local policies.
- Follow local guidelines on logging, tracking, updating, and escalation support calls as well as managing issues to final resolution.
- Follow local guidelines for morning checks when on morning shift-rotation.
- Provide front-line end-user support on PC/laptops hardware and software including Microsoft productivity suite, in-house applications, and cloud applications.
- Facilitate support for Bloomberg, WIND, and other market data applications.
- Assist in trading floor moves, add, and changes.
- Provide front-line support to voice, video conferencing and telecoms systems.
- Liaise closely with IT colleagues in other regions to ensure consistency with global policies, standards, and initiatives.
- Implement and/or coordinate IT projects.
- Provide support for remote users on VPN.
- Ability to work flexible hours and varying shifts, including weekends and out of hours when called upon.
- Assist end users with their AI needs.
Requirements
- Bachelor’s degree (not necessarily IT related).
- CompTIA A+ (preferred).
- Minimum 3 years of relevant experience supporting trading floors with good experience supporting Bloomberg Terminals and/or other trading applications.
- Advanced technical skills supporting Microsoft Office suite of applications, PC/laptops and mobile devices.
- Good knowledge of LAN networking and video conferencing software: Zoom, Teams.
- Demonstrated familiarity with Desktop operating system, office automation and general infrastructure.
- Excellent command of spoken and written English.
- Strong customer service focus and interpersonal skills.
- Good team player of the working team for UK and European offices.
Lead IT Analyst, End User Computing, EMEA, IT employer: CLSA
Contact Detail:
CLSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Analyst, End User Computing, EMEA, IT
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to end-user support and IT projects. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've tackled tech issues or implemented projects in the past. Real-life stories make you memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Lead IT Analyst, End User Computing, EMEA, IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with end-user support and IT projects. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lead IT Analyst role. Share specific examples of your experience with trading floors and any relevant technologies.
Show Off Your Technical Skills: We’re looking for someone with advanced technical skills, especially in Microsoft Office and trading applications like Bloomberg. Make sure to mention these in your application to grab our attention!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CLSA
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Office, Bloomberg Terminals, and any other relevant applications. Be ready to discuss specific scenarios where you've provided support or solved issues related to these technologies.
✨Understand the Company Culture
Familiarise yourself with the company's values and code of conduct. This will help you align your answers with their expectations, especially regarding compliance with FCA regulations and company procedures.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service focus. Think about times when you went above and beyond to assist end users, particularly in high-pressure situations like trading floors.
✨Be Ready for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing a support call or assisting remote users. Practise articulating your thought process and problem-solving approach clearly.