Lead Support Analyst, EMEA, IT in London

Lead Support Analyst, EMEA, IT in London

London Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Support global FIX connectivity, handle client requests, and ensure smooth trading operations.
  • Company: Join a leading financial services firm with a dynamic and collaborative environment.
  • Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
  • Why this job: Be at the forefront of trading technology and make a real impact in the finance world.
  • Qualifications: 7+ years in FIX technology, strong communication skills, and a passion for trading.
  • Other info: Fast-paced trading floor environment with excellent career advancement opportunities.

The predicted salary is between 36000 - 60000 Β£ per year.

The Support Analyst, EMEA will be part of the Global FIX connectivity team responsible for handling FIX connectivity requests from clients, vendors, brokers and exchanges. The duties include daily trading operations desk support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk and F&O desk. The duties also include FIX testing & certifications of FIX client, FIX vendor, FIX broker, internal & external dark & lit pools & exchanges. The person should be able to understand & work with infra teams to setup connectivity between external parties with the firm and able to maintain FIX network relationship. This role will also be working in shifts to support Asia / US and Europe markets and working in close connection with the FIX team in CLSA Pune, Hong Kong and US.

Key Areas of Responsibilities

  • Proven experience in Cameron FIX
  • Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment
  • Adequate knowledge in Algo trading
  • Adequate knowledge of SWAP, Future & Options business in a DMA & DSA FIX environment
  • 3-5 years of experience in a Broker / Dealer environment
  • Good knowledge of exchange rules of Asian markets (HK/CONNECT/JP/KR/SG/TW/AU/IN/ID)
  • Good understanding of Trade Flow systems needed for DMA/DSA trade booking especially in ID markets like CONNECT, Korea, Taiwan and India
  • Good understanding of Order Management Systems like Fidessa, Flextrade etc
  • Good understanding of Front end systems like Bloomberg, ITG etc
  • Good exposure in FIX testing tools like VeriFIX
  • Good exposure in FIX monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc
  • Good exposure in change & incident management tools like SNOW
  • Must be self-starter and be able to work independently
  • Willing to undertake other Trade Support functions
  • Ready to work in Trading floor (high pressure environment)
  • FIX development skills (not mandatory but good to have)
  • Rollout FIX projects individually

Requirements

  • Bachelors degree or above in a related discipline.
  • Minimum of 7 years proficiency in FIX technology with good experience in FIX certification and FIX client onboarding
  • Strong communications skills and the ability to interact with Vendors and Traders
  • Proficiency in FIX protocol (FIX versions 4.0, 4.1, 4.2 etc)
  • Knowledge in FIX engines like Cameron, Appia
  • Proficiency in ORACLE SQL (user level)
  • Proficiency in Unix (Shell scripting is a plus)
  • Experience using FIX automated tools to load orders and simulate executions.
  • Fluent in both spoken and written English.

Lead Support Analyst, EMEA, IT in London employer: CLSA Global Markets Pte Ltd

CITIC CLSA is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the Lead Support Analyst role in EMEA. With a strong emphasis on employee growth and development, we offer comprehensive training opportunities and exposure to global markets, ensuring that our team members thrive in their careers while enjoying the benefits of working in a high-pressure trading environment. Our commitment to innovation and excellence, combined with a supportive team atmosphere, makes CITIC CLSA a rewarding place to build your future.
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Contact Detail:

CLSA Global Markets Pte Ltd Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Lead Support Analyst, EMEA, IT in London

✨Tip Number 1

Network like a pro! Reach out to your connections in the industry, especially those who work in FIX connectivity or trading. A friendly chat can lead to insider info about job openings that might not even be advertised yet.

✨Tip Number 2

Prepare for interviews by brushing up on your technical skills. Make sure you can confidently discuss FIX protocols and your experience with tools like VeriFIX and KIBANA. We want you to shine when it comes to showcasing your expertise!

✨Tip Number 3

Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each application, showing how your background fits perfectly with the job requirements.

✨Tip Number 4

Follow up after interviews! A quick thank-you email can keep you top of mind for hiring managers. It shows your enthusiasm for the role and gives you another chance to highlight why you're the best fit for the team.

We think you need these skills to ace Lead Support Analyst, EMEA, IT in London

Cameron FIX
Cash Equity Business Knowledge
Algo Trading Knowledge
SWAP, Future & Options Business Knowledge
Broker/Dealer Environment Experience
Asian Markets Exchange Rules Knowledge
Trade Flow Systems Understanding
Order Management Systems Knowledge
Front End Systems Understanding
FIX Testing Tools Exposure
FIX Monitoring Tools Exposure
Change & Incident Management Tools Exposure
Self-Starter
High Pressure Environment Adaptability
FIX Protocol Proficiency
ORACLE SQL Proficiency
Unix Proficiency

Some tips for your application 🫑

Tailor Your CV: Make sure your CV is tailored to the Lead Support Analyst role. Highlight your experience with FIX technology and any relevant trading operations support you've done. We want to see how your skills match what we're looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in cash equities and FIX connectivity makes you a perfect fit. Let us know what excites you about working with StudySmarter!

Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experience you have interacting with vendors and traders. We love a good communicator!

Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!

How to prepare for a job interview at CLSA Global Markets Pte Ltd

✨Know Your FIX Inside Out

Make sure you brush up on your knowledge of the FIX protocol, especially the versions mentioned in the job description. Be prepared to discuss your experience with FIX certification and client onboarding, as this will be crucial for the role.

✨Showcase Your Trading Knowledge

Familiarise yourself with the Cash Equity business and the specific trading environments like DMA/DSA. Be ready to explain how you've handled trading operations in high-pressure situations, as this will demonstrate your ability to thrive on the trading floor.

✨Communicate Clearly and Confidently

Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing technical topics. You might be asked to explain complex concepts to non-technical stakeholders, so being able to simplify your language is key.

✨Prepare for Technical Questions

Expect to face technical questions related to FIX testing tools and monitoring systems like KIBANA and Grafana. Brush up on your practical knowledge and be ready to provide examples of how you've used these tools in past roles.

Lead Support Analyst, EMEA, IT in London
CLSA Global Markets Pte Ltd
Location: London
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