At a Glance
- Tasks: Provide frontline tech support and implement IT projects across Europe.
- Company: Join a leading financial services firm with a global presence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer service.
- Why this job: Be part of a dynamic team making a real impact in the tech space.
- Qualifications: Bachelor’s degree and 3 years of relevant experience in tech support.
The predicted salary is between 45000 - 55000 £ per year.
This position is responsible for providing frontline end user technology support and implementing IT projects to the office in London and other European locations. This role will also support IT infrastructure engineering activities coordinated by functions groups in Asia headquarters.
Key Areas of Responsibilities
- Adhere to FCA regulations and CLSA's Code of Conduct at all times.
- Required to comply with company procedures regarding personal account trading, processing client complaints, and gifts and inducement policy, and other relevant global or local policies.
- Follow local guidelines on logging, tracking, updating, and escalation support calls as well as managing issues to final resolution.
- Follow local guidelines for morning checks when on morning shift-rotation.
- Provide front-line end-user support on PC/laptops hardware and software including Microsoft productivity suite, in-house applications, and cloud applications.
- Facilitate support for Bloomberg, WIND, and other market data applications.
- Assist in trading floor moves, add, and changes.
- Provide front-line support to voice, video conferencing and telecoms systems.
- Liaise closely with IT colleagues in other regions to ensure consistency with global policies, standards, and initiatives.
- Implement and/or coordinate IT projects.
- Provide support for remote users on VPN.
- Ability to work flexible hours and varying shifts, including weekends and out of hours when called upon.
- Assist end users with their AI needs.
Requirements
- Bachelor’s degree (not necessarily IT related).
- CompTIA A+ (preferred).
- Minimum 3 years of relevant experience supporting trading floors with good experience supporting Bloomberg Terminals and/or other trading applications.
- Advanced technical skills supporting Microsoft Office suite of applications, PC/laptops and mobile devices.
- Good knowledge of LAN networking and video conferencing software: Zoom, Teams.
- Demonstrated familiarity with Desktop operating system, office automation and general infrastructure.
- Excellent command of spoken and written English.
- Strong customer service focus and interpersonal skills.
- Good team player of the working team for UK and European offices.
Lead IT Analyst, End User Computing, EMEA, IT in London employer: CLSA Global Markets Pte Ltd
CITIC CLSA is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their careers while enjoying a supportive culture that values diversity and teamwork. Join us to be part of a forward-thinking organisation that prioritises your professional journey and well-being.
Contact Details:
CLSA Global Markets Pte Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead IT Analyst, End User Computing, EMEA, IT in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CLSA Global Markets Pte Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges CLSA Global Markets Pte Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CLSA Global Markets Pte Ltd!
✨Direct Apply to CLSA Global Markets Pte Ltd
Let's not forget to apply directly through the CLSA Global Markets Pte Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead IT Analyst, End User Computing, EMEA, IT in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CLSA Global Markets Pte Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CLSA Global Markets Pte Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CLSA Global Markets Pte Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
