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- Tasks: Provide frontline tech support and implement IT projects across Europe.
- Company: Join a leading financial services firm with a global presence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborate with a diverse team and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic environment while supporting cutting-edge technology.
- Qualifications: Bachelor’s degree, 3 years of relevant experience, and strong customer service skills.
The predicted salary is between 50000 - 65000 £ per year.
This position is responsible for providing frontline end user technology support and implementing IT projects to the office in London and other European locations. This role will also support IT infrastructure engineering activities coordinated by functions groups in Asia headquarter.
Key Areas of Responsibilities
- Adhere to FCA regulations and CLSA's Code of Conduct at all times.
- Required to comply with company procedures regarding personal account trading, processing client complaints, and gifts and inducement policy, and other relevant global or local policies.
- Follow local guidelines on logging, tracking, updating, and escalation support calls as well as managing issue to final resolution.
- Follow local guidelines for morning checks when on morning shift-rotation.
- Provide front-line end-user support on PC/laptops hardware and software including Microsoft productivity suite, in-house applications, and cloud applications.
- Facilitate support for Bloomberg, WIND, and other market data applications.
- Assist in trading floor moves, add, and changes.
- Provide front-line support to voice, video conferencing and telecoms systems.
- Liaise closely with IT colleagues in other regions to ensure consistency with global policies, standards, and initiatives.
- Implement and/or coordinate IT projects.
- Provide support for remote users on VPN.
- Ability to work flexible hours and varying shifts, including weekends and out of hours when called upon.
- Assist end users with their AI needs.
Requirements
- Bachelor’s degree (not necessarily IT related).
- CompTIA A+ (preferred).
- Minimum 3 years of relevant experience supporting trading floors with good experience supporting Bloomberg Terminals and/or other trading applications.
- Advanced technical skills supporting Microsoft Office suite of applications, PC/laptops and mobile devices.
- Good knowledge of LAN networking and video conferencing software: Zoom, Teams.
- Demonstrated familiarity with Desktop operating system, office automation and general infrastructure.
- Excellent command of spoken and written English.
- Strong customer service focus and interpersonal skills.
- Good team player of the working team for UK and European offices.
Lead IT Analyst, End User Computing, EMEA, IT employer: CLSA Global Markets Pte Ltd
Contact Detail:
CLSA Global Markets Pte Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Analyst, End User Computing, EMEA, IT
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to end user support and IT projects. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've tackled tech issues or implemented projects in the past. Real-life stories can make you stand out and demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead IT Analyst, End User Computing, EMEA, IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead IT Analyst role. Highlight your experience with end-user support, especially in trading environments, and showcase your technical skills with Microsoft Office and Bloomberg Terminals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer service focus and how you can contribute to our team in London and across Europe.
Showcase Relevant Experience: When filling out your application, be sure to emphasise your relevant experience. Talk about specific projects you've worked on, especially those involving IT infrastructure or user support, to demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your credentials!
How to prepare for a job interview at CLSA Global Markets Pte Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Office, Bloomberg Terminals, and any other trading applications mentioned in the job description. Being able to discuss specific experiences where you've supported these tools will show you're ready for the role.
✨Understand the Company Culture
Familiarise yourself with the company's values and code of conduct. This will help you align your answers with their expectations, especially regarding compliance and customer service focus. Showing that you understand and respect their culture can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving a tech issue on the trading floor or managing remote user support. Think of examples from your past experience that demonstrate your problem-solving skills and ability to work under pressure.
✨Show Your Team Spirit
Since this role involves liaising with IT colleagues across regions, highlight your teamwork skills. Be ready to share examples of how you've collaborated with others to achieve common goals, especially in a fast-paced environment like a trading floor.