At a Glance
- Tasks: Provide exceptional mortgage advice and ensure a seamless customer experience.
- Company: Join CLS, a dynamic company focused on teamwork and innovation.
- Benefits: Competitive salary, growth opportunities, and a fun work environment.
- Other info: Be part of a supportive team culture that values collaboration and results.
- Why this job: Make a real impact while helping clients achieve their dreams.
- Qualifications: CeMAP or equivalent and 1+ years of experience required.
The predicted salary is between 30000 - 40000 € per year.
At CLS we provide an exceptional customer experience by developing and inspiring our people. Our Company Values are at the core of everything we stand for, which is why it is so important to us that you are aligned to them from the start of your journey here at CLS. We are passionate about building a deep routed TEAM culture where we learn, develop, and grow so that we can continue to innovate and deliver simple yet exceptional experiences for our employees and our clients.
- Collaboration – We work as one TEAM, we share information, hold one another accountable and we value opinions and feedback so that we continue to LEARN, DEVELOP AND GROW.
- Innovation – Through innovation, we generate the best outcome for our clients and always RAISE THE BAR both within the workplace and throughout our industry. We learn from mistakes and constantly strive to exceed expectations.
- Simplicity - We remove the clutter and deliver SIMPLE YET EXCEPTIONAL experiences for our employees and our clients.
- Results – We get RESULTS for our clients and have fun along the way.
CLS is an equal opportunities employer.
About the role: Due to continued growth, we have a requirement for a Mortgage Broker to join our highly energetic, fast paced, and growing company. The role will report directly to our Broker Team Lead based in our brand-new Rayleigh HQ office.
Responsibilities will include:
- Provide simple yet exceptional advice to our customers from initial enquiry to completion.
- Take ownership of cases, driving exceptional customer service whilst prioritising workloads.
- Work closely with our case managers/handlers to ensure a seamless process and an exceptional customer experience.
- Ensure CRM system is accurate and up to date.
- Achieve team and personal sales results and hold one another accountable for results.
- Comply with company policies as well as industry standards.
- Ensure client satisfaction scores are exceptional.
- Pro-actively solve problems and ensure the right outcome for the client.
What skills & experience you’ll bring to us:
- CeMAP or equivalent is essential.
- 1 year + experience.
- A self-starter and highly motivated to rapidly grow your income.
- Excellent communication skills, written and verbal.
- Proven ability to develop strong relationships across internal team members and clients.
- Exceptional attention to detail and accuracy.
- Ability to structure and manage workloads effectively.
- High degree of personal integrity and professional accountability.
- Strives for excellence with a continuous improvement approach.
Mortgage Broker in Rayleigh employer: Cls Money
At CLS, we pride ourselves on being an exceptional employer that fosters a vibrant TEAM culture where collaboration, innovation, and simplicity are at the forefront of our operations. Our brand-new Rayleigh HQ office offers a dynamic environment for Mortgage Brokers to thrive, with ample opportunities for personal and professional growth, all while delivering outstanding service to our clients. Join us to be part of a company that values your contributions and encourages you to exceed expectations in a fun and supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Broker in Rayleigh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups. The more you engage, the better your chances of landing that Mortgage Broker role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience and how it aligns with their values. Remember, they want someone who can deliver exceptional customer experiences, so make sure to share relevant examples.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just sit back. Reach out to the hiring manager or team lead directly. A little initiative goes a long way in showing your enthusiasm for the role.
✨Tip Number 4
Prepare for interviews by practising common questions and scenarios related to the Mortgage Broker role. Think about how you can demonstrate your ability to provide simple yet exceptional advice and drive results for clients. Confidence is key!
We think you need these skills to ace Mortgage Broker in Rayleigh
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, make sure to highlight your commitment to providing exceptional customer service. We want to see how you can contribute to our goal of delivering simple yet exceptional experiences for our clients.
Align with Our Values:Take a moment to reflect on our company values: collaboration, innovation, simplicity, and results. We love seeing candidates who resonate with these values, so weave them into your application to show us you're a great fit for our team culture.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid unnecessary jargon and focus on what makes you the ideal candidate for the Mortgage Broker role. Remember, simplicity is key!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at CLS!
How to prepare for a job interview at Cls Money
✨Know the Company Values
Before your interview, take some time to really understand CLS's core values: collaboration, innovation, simplicity, and results. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your fit.
✨Showcase Your Customer Service Skills
As a Mortgage Broker, exceptional customer service is key. Prepare to discuss times when you've gone above and beyond for clients. Highlight your ability to solve problems proactively and ensure a seamless experience, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Since CLS emphasises teamwork, be prepared to talk about your experiences working in teams. Share examples of how you’ve collaborated with colleagues to achieve results, and how you value feedback and accountability within a team setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might face as a Mortgage Broker and how you would handle them, ensuring you keep the client’s best interests at heart.
