At a Glance
- Tasks: Provide exceptional mortgage advice and ensure a seamless customer experience.
- Company: Join a dynamic team at CLS, focused on innovation and collaboration.
- Benefits: Enjoy a supportive culture, career growth, and the chance to make a real impact.
- Other info: Work in a fast-paced environment with opportunities for personal and professional development.
- Why this job: Be part of a passionate team that values your input and drives results.
- Qualifications: Strong communication skills and a passion for helping clients.
The predicted salary is between 30000 - 40000 € per year.
At CLS we provide an exceptional customer experience by developing and inspiring our people. Our Company Values are at the core of everything we stand for, which is why it is so important to us that you are aligned to them from the start of your journey here at CLS. We are passionate about building a deep routed TEAM culture where we learn, develop, and grow so that we can continue to innovate and deliver simple yet exceptional experiences for our employees and our clients.
Collaboration – We work as one TEAM, we share information, hold one another accountable and we value opinions and feedback so that we continue to LEARN, DEVELOP AND GROW.
Innovation – Through innovation, we generate the best outcome for our clients and always RAISE THE BAR both within the workplace and throughout our industry. We learn from mistakes and constantly strive to exceed expectations.
Simplicity - We remove the clutter and deliver SIMPLE YET EXCEPTIONAL experiences for our employees and our clients.
Results – We get RESULTS for our clients and have fun along the way. CLS is an equal opportunities employer.
About the role
Due to continued growth, we have a requirement for a Mortgage Broker to join our highly energetic, fast paced, and growing company. The role will report directly to our Broker Team Lead based in our brand-new Rayleigh HQ office.
Responsibilities will include:
- Provide simple yet exceptional advice to our customers from initial enquiry to completion.
- Take ownership of cases, driving exceptional customer service whilst prioritising workloads.
- Work closely with our case managers/handlers to ensure a seamless process and an exceptional customer experience.
- Ensure CRM system is accurate and up to date.
- Achieve team and personal sales results and hold one another accountable for results.
- Comply with company policies as well as industry standards.
- Ensure client satisfaction scores are exceptional.
- Pro-actively solve problems and ensure the right outcome for the client.
Mortgage Broker in Essex employer: Cls Money
At CLS, we pride ourselves on fostering a vibrant and collaborative work environment where our employees are encouraged to learn, develop, and grow. Located in our brand-new Rayleigh HQ, we offer exceptional career growth opportunities for Mortgage Brokers, alongside a commitment to innovation and delivering outstanding customer experiences. Our strong TEAM culture ensures that every employee feels valued and empowered to contribute to our shared success, making CLS an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Broker in Essex
✨Tip Number 1
Network like a pro! Get out there and connect with people in the mortgage industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that dream job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your ability to provide exceptional customer service and your knack for problem-solving. Make sure they know you’re all about delivering simple yet exceptional experiences.
✨Tip Number 3
Prepare for interviews by researching the company culture at CLS. Understand their values around collaboration and innovation, and think of examples from your past experiences that demonstrate how you embody these traits. This will show them you’re a perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the CLS team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Mortgage Broker in Essex
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, make sure to highlight your passion for providing exceptional customer service. We want to see how you align with our values and how you can contribute to creating simple yet exceptional experiences for our clients.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate simplicity, so avoid unnecessary jargon and focus on what makes you a great fit for the Mortgage Broker role. Remember, clarity is key!
Demonstrate Team Spirit:Since we value collaboration, share examples of how you've worked effectively in a team. Show us how you hold yourself and others accountable, and how you contribute to a positive team culture.
Tailor Your Application:Make sure to customise your application for us at CLS. Highlight your relevant experience and skills that match the job description. We love seeing candidates who take the time to understand our company and its values!
How to prepare for a job interview at Cls Money
✨Know the Company Values
Before your interview, take some time to really understand CLS's core values. They’re all about teamwork, innovation, simplicity, and results. Think of examples from your past experiences that align with these values, so you can show how you fit right in with their culture.
✨Prepare for Customer Scenarios
As a Mortgage Broker, you'll need to provide exceptional advice and service. Prepare for situational questions where you might need to demonstrate how you've handled customer inquiries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Collaborative Spirit
Since CLS emphasises teamwork, be ready to discuss how you’ve worked effectively in teams before. Share specific instances where you collaborated with others to achieve a goal or improve a process. This will highlight your ability to contribute to their team culture.
✨Demonstrate Problem-Solving Skills
The role requires proactive problem-solving to ensure the best outcomes for clients. Think of times when you faced challenges and how you overcame them. Be prepared to discuss your thought process and the steps you took to resolve issues, showcasing your innovative side.
