We’re Hiring: Assistant Vice President, Microsoft Windows Digital Administrator

About CLS: CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use. CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market. Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job Purpose: This role is responsible for patching and maintaining security vulnerabilities and configuration compliance of the global CLS Windows Server, VDI and Laptop estate. The role will work closely with the Windows Infrastructure, Windows Engineering and IT Security teams to remediate security vulnerabilities through the environments. The successful candidate will have a solid background working with Microsoft Server platforms and Client Operating systems, with a specific focus on vulnerability and configuration management. This is a hands-on role that involves constant collaboration across departments.

Essential Functions:

• Ensure CLS systems are managed to the highest standard by following industry best practices.
• Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes.
• Actively contribute to the development of existing and new IT processes and procedures to enhance service transition and service operation lifecycle stages.
• Demonstrate self-starter capabilities identifying areas of improvement and acting to address.
• Responsible for the security and configuration compliance of the Microsoft Windows Server and Client Endpoints.
• Maintain, develop, and improve the vulnerability management service.
• Develop solutions and automated methods to reduce manual and repetitive tasks.
• Work closely with key stakeholder groups including IT Security to ensure appropriate levels of engagement and focus are maintained.
• Plan and implement technical changes without unexpected disruption to the service and with minimal oversight.
• Create, maintain, and review operational process and support documentation.
• Plan, support and participate in scheduled patching events.
• Weekend work where required to deliver the required service goals.

Experience:

• Experience managing solutions, technologies and processes associated with vulnerability and configuration compliance in a Microsoft Windows Server (2012, 2016, 2019, 2022), Windows 10 and Windows 11.
• Experience supporting and troubleshooting production systems in an enterprise Microsoft Windows environment.
• Experience delivering service improvement across technology products and operational processes.
• Experience working with ITSM systems such as ServiceNow and understanding priorities and SLAs.
• Ability to collaborate effectively with other operational support teams to support the service.
• Strong documentation and technical writing skills.
• Excellent time management and organizational skills.
• Knowledge of the ITIL framework (understanding of Incident, Problem, Change etc.).
• Experience working in the financial services sector.
• Advanced experience of SCCM, Intune, Qualys and AWS.
• Experience of Ivanti Risk Sense.

Qualifications:

• Bachelor’s degree or equivalent.
• Prior IT operational support experience across business-critical production infrastructure.
• Windows related certification.
• ITIL certification.

Personal Characteristics:

• Possess a strong service-oriented mindset who can consistently deliver a high level of service to the business.
• Proactive individual who can take the lead in engaging with the business users and support the environment with minimal oversight.
• Self-motivated to exceed management expectations and objectives.
• Demonstrate strong technical, analytical, and problem-solving skills.

Our commitment to employees: We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly. We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career. We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being.

Our extensive benefits for employees typically include:

• Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days.
• Private medical and dental cover and life insurance.
• Generous pension contributions in the UK and Asia; matching 401(k) in the US.
• ‘Locate for your day’ hybrid working – 2 days a week in office.
• Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.
• Paid parental leave / Coaching and support services.
• ‘Heads down days’ with no meetings on the last Friday of every month.
• Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents).