Senior Associate, Operations - Onboarding

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market. Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

What you will be doing:

• Manage the onboarding of new clients to the CLS Settlement, CLS Processing and CLS Data products.
• Track the milestones for each individual onboarding project, liaising with internal divisions to ensure that all relevant documentation is complete, accurate and received on time, responding to client queries via e‑mail and telephone, managing weekly/fortnightly client internal and external conference calls.
• Support the data maintenance and service for the suite of products on the CLS Direct platform. This includes but is not limited to funds onboarding and amendments.
• Conduct daily reconciliation of static data provided by clients, ensuring timely and accurate approval by reviewing and approving client fund submissions. Analyze data collected from clients and third‑party sources to isolate and resolve discrepancies where necessary.
• Assist clients utilizing the web API service as part of the onboarding process for CLS Data products.
• Produce accurate Management Information Reporting across the suite of products that clients are onboarding to at the time.
• Contribute to the annual review of all onboarding procedures.

What we’re looking for:

• An enthusiastic, articulate, and deadline driven individual.
• Clear communication skills, both verbally and in writing, with the desire and ability to quickly learn and understand the basics of the products that CLS offers, and the role that CLS plays in the market.
• Ability to prioritize, multi‑task, and adopt an agile and flexible approach to working ensuring that all deadlines are achieved across multiple strands of work.
• Accept direction from management and following sufficient training, demonstrate responsibility and accountability for their work.
• Collaborate effectively and build relationships with individuals across multiple divisions within the company, particularly within the Operations, Client Engagement, Product, FCC, and Legal divisions.
• A background in FX, Banking, or Financial Services, with experience in data analysis and proficiency in advanced Microsoft Office applications.
• Ability to work across multiple projects simultaneously.
• Strong attention to detail and organizational skills.
• A strong team player who can absorb and retain knowledge and communicate succinctly both verbally and in writing.

Job qualifications:

• Minimum of two years’ work experience in Banking and/or Financial Services, preferably with an exposure to, and understanding of, correspondent banking, FX, equity, or derivatives business.

Our commitment to employees:

We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people. What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly.

We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career. We are a purpose‑driven organization, with an inclusive culture that focuses on doing what is right. The well‑being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well‑being.

Our extensive benefits for employees typically include:

• Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days.
• Private medical and dental cover and life insurance.
• Generous pension contributions in the UK and Asia; matching 401(k) in the US.
• ‘Locate for your day’ hybrid working – 2 days a week in office.
• Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.
• Paid parental leave / Coaching and support services.
• ‘Heads down days’ with no meetings on the last Friday of every month.
• Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network).
• Social events.

Awards:

• The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times Awards.
• Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards.