At a Glance
- Tasks: Lead escalations, mentor colleagues, and support modern endpoint management.
- Company: Join CLS, a trusted leader in the global FX ecosystem.
- Benefits: Enjoy 25+ holiday days, flexible working, and comprehensive health support.
- Other info: Be part of an inclusive culture with excellent career development opportunities.
- Why this job: Make a real impact by shaping the future of technology delivery.
- Qualifications: Experience in desktop support and a passion for continuous improvement.
The predicted salary is between 51750 - 63250 £ per year.
About CLS
CLS is the trusted party at the centre of the global FX ecosystem.
Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective.
Trillions of dollars’ worth of currency flows through our systems each day.
Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.
We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle - whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
Our ambition to make a positive difference starts with our people. Our values underpin everything that we do at CLS and define our working environment:
- Pivotal purpose
- Trusted guardian
- Targeted innovation
- Facilitate connections
- Delivering excellence
- Inclusive culture
Job Information
- Functional Title: Infrastructure End User Support Specialist
- Department: Digital Workspace
- Corporate Level: Senior Associate
- Reports To: Vice President, Infrastructure End User Support
- Location: London, on-site 2 days per week
A Senior Associate role for an Infrastructure End User Support Specialist who can lead escalations, mentor colleagues, support modern endpoint management, and help launch our new Technology Bar.
Overview of the role
CLS is modernizing the way technology is delivered to colleagues.
We are moving further into a Windows 11 and Microsoft Intune managed estate, reducing reliance on legacy endpoint tooling, and opening a new Technology Bar in our refurbished London office.
We are looking for a highly experienced Senior Desktop Support Engineer to become the senior technical member of our London End User Computing team.
This is more than a traditional desktop role: you will be the person the team turns to for complex escalations, practical judgement, coaching, technical standards and service improvement.
The role combines hands-on support, endpoint engineering, technical leadership, hardware service capability and project contribution.
It is ideal for someone who wants to influence how an End User Computing function operates rather than simply work through a ticket queue.
What you will be doing
- How you will spend your time
- Desktop Support - 45% - Senior escalations point for Windows 11, Microsoft 365 collaboration technologies, meeting rooms, executive support and complex incidents.
- Endpoint Engineering - 25% - Intune, Autopilot, application development, endpoint compliance, hardware standards and device lifecycle management.
- Technology Leadership - 20% - Mentoring engineers, leading investigations, improving documentation, setting standards and acting as the senior technical voice of the team.
- Continuous improvements & innovation - 10% - Technology Bar development, automation of processes, Windows 11 rollout support, process optimization and measurable service improvements.
What we are looking for
We are not looking for someone who only resolves individual tickets.
We are looking for someone who asks why the issue happened, whether it will happen again, how the team can prevent it, and what can be improved so the next user has a better experience.
Key Technologies include
- Windows 11
- Microsoft Intune / Windows Autopilot
- Hardware vendor warranty tooling
- Microsoft Entra ID
- Microsoft 365
- Exchange Online
- Microsoft Teams
- One Drive
- Endpoint Security
- Active Directory
- Service Now
- Power Shell
- Secondary / legacy technologies
- SCCM - Supporting the transition to Intune
- Citrix - Supporting the virtualized environment
- Group Policy - Hybrid estate support
Our commitment to employees
At CLS, we celebrate inclusion and consider this to be one of our strongest assets.
We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued.
All employees have access to our inclusive benefits, including
- Holiday - UK/Asia: 25 holiday days and 3 'life days' (in addition to bank holidays). US: 23 holiday days.
- 2 paid volunteer days so that you can actively support causes within your community that are important to you.
- Generous parental leave policies to ensure you can enjoy valuable time with your family.
- Parental transition coaching programmes and support services.
- Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
- Employee Networks (including our Women's Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about inclusivity.
- Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don't.
- Active support of flexible working for all employees where possible.
- Monthly 'Heads Down Days' with no meetings across the whole company.
- Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
- Private medical insurance and dental coverage.
- Social events that give you opportunities to meet new people and broaden your network across the organisation.
- Annual flu vaccinations.
- Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
- Discounted Gym membership - Complete Body Gym Discount/Sweat equity program for US employees.
- All employees have access to Discover - our comprehensive learning platform with 1000+ courses from Linked In Learning.
- Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.
- #J-18808-Ljbffr
Senior Associate Infrastructure End User Support Specialist employer: CLS Group
CLS Group is an exceptional employer that values collaboration and employee well-being, offering a supportive work culture in the heart of London. With generous leave policies and hybrid working options, employees can achieve a healthy work-life balance while benefiting from extensive growth opportunities in HR shared services. Join us to be part of a dynamic team that prioritises accuracy and excellence in payroll processes across diverse regions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate Infrastructure End User Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CLS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CLS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CLS Group!
✨Direct Apply to CLS Group
Let's not forget to apply directly through the CLS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Associate Infrastructure End User Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CLS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CLS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CLS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
